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Business Profile

Collections Agencies

U S Collections West Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for U S Collections West Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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U S Collections West Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 59 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/17/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In May 2022, my lease ended with Century 21. Despite moving out at the end of my lease, I was charged for an additional month of rent that I do not owe. I was never notified of this balance and was unaware of the charge until May 2025, when I attempted to apply for a new rental and discovered it on my ********* that time, the account had been turned over to US Collections West and had accumulated interest, inflating the balance to approximately $3,000. I was told by a case manager that I could settle the matter for $2,500 upfront, but I cannot afford to pay that amount.This charge is preventing me from being able to secure housing for myself and my children. I dispute the validity of the charge since my lease was completed in May 2022 and I did not remain in the unit beyond that date. Additionally, I was not properly notified of the debt at the time it was created.I am requesting a resolution that either removes the invalid charge or provides a fair and affordable settlement option that reflects the circumstances.

      Business Response

      Date: 09/18/2025

      CONSUMERS COMPLAINT IS THAT HE IS BEING  CHARGED A MONTHS RENT AFTER HIS LEASE EXPIRED AND HE VACATED THE PREMISIS, (( THE CHARGES ARE FOR DAMAGES TO THE **** NOT RENT,  ALSO STATES THAT HE WAS NEVER NOTIFIED,  OUR CLIENT MAILED TO HIM HIS FINAL MOVE OUT STATEMENT  ON 8-11-2022 TO ****************** # D  ******************, WE ALSO SENT HIM A LETTER   ON OR ABOUT 11-12-2022 TO THE  PROPERTY ADDRESS HE RENTED ( *****************************  APPARTNLY HE DID NOT PUT ON AN ADDRESS CORRECTION  OR THE POST OFFICE LOST THE LETTER, WHO KNOWS, WE ALSO SPOKE TO HIM IN MAY 2025, HE  STILL HAS NOT MADE ARRANGMENTS TO CLEAR HIS DEBT, HE MAY CALL ME DIRECTLY *** ******* ********************,,, WE ALSO   ARE SENDING HIM CPYS OF THE CHARGES AND HIS  LEASE AGREEMENT THIS WEEK

    • Initial Complaint

      Date:09/14/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This account contains false and incomplete information that does not match the original creditors records. Reporting under these circumstances is misleading.

      Business Response

      Date: 09/15/2025

      HE DOESNT PROVID A CURRENT Address, the address we send him mail to is returned by the post office,   unable  to deliver, what information    is conflicted per his complaint, please be specific

    • Initial Complaint

      Date:08/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently reviewed a copy of my credit report and was shocked to find I had been the victim of identity theft I do not recognize this account please remove this from my report they are hurting my ability to obtain credit.US COLLECTIONS WEST *** 308236XXXXXXXXXX

      Business Response

      Date: 08/18/2025

      SO  IF   IS NOT  THIER'S, WHY NOT CALL OR SEND LETTER TO US TO INVESTIGATE INSTED OF FILING COMLAINT WITH BBB?????

    • Initial Complaint

      Date:07/31/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liability for this debt chanter communications, I do not have a contract with the collection agency who is trying to collect and reporting to my credit report. I also didn't sign any papers work with US COLLECTIONS WEST IN. They did not provide me with the original contract as I requested

      Business Response

      Date: 08/01/2025

      HE IS CORRECT HE DOESNT HAVE A CONTRACT WITH  US COLLECTIONS WEST,INC BUT HE DOES HAVE ONE WITH OUR CLIENT  WHO TURNED THIS ACCOUNT OVER TO ** TO COLLECT ON THIER BEHALF,  HE  HAS NEVER CONTATED OUR OFFICE SO WE NEVER PROVIDED HIM A COPY OF ANYTHING, HE HAS BEEN INTRUCTED BY A CREDIT REPAIR FIRM TO  CONTACT BBB RATHER THAN CONTACT US, WHICH DOES NOT MAKE LOGICAL SENCSE TO ME, IF HE TRULY WANT TO RESOLVE THIS THEN HE SHOULD CONCTACT US TO DISCUSS THIS MATTER  AND FIND RESOLUTION RATHER THAN MAKE THESE  OBSURD COMPLAINTS AND REMARKS, IT NEVER CEASE TO AMAZE ME THAT  PEOPLE WILL  DO EVERYTHING THEY CAN TO AVOID THER  RESPONCABLILTYS RATHER  THAN  JUST  COME TO A RESOLUTION THAT IS LEGAL

    • Initial Complaint

      Date:05/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I honestly dont get why US COLLECTIONS WEST IN is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: **************** Amount Disputed: $286

      Business Response

      Date: 05/27/2025

      We have already SENT HER  validation, she has instructed our firm not to contact her, if she really wants to resolve she is welcome to call me  *** ******* ********************

    • Initial Complaint

      Date:04/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to file a complaint against Us collections west in for invalid information on my credit as balances are wrong and not verified

      Business Response

      Date: 04/28/2025

      OUR CLIENT CLAIMS THIS IS THE AMOUNT SHE OWES, WE HAVE VALIDATED THE DEBT    SEPT  2022,   SHE CLAIMS ALL DINDS OF DISPUTES IN THE PAST,  If  she really believes  doesn't owe then she should  file a civil suit and prove she doesn't owe it 

    • Initial Complaint

      Date:03/19/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with rush auto sales. I do not have a contract with *************************** They did not provide me with the original contract as I requested

      Business Response

      Date: 03/20/2025

      He has a contract with our client, he never requested a copy of his contract from us,

      Customer Answer

      Date: 03/20/2025

      That is not true 

    • Initial Complaint

      Date:03/13/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      BBB Complaint Against US Collections West ************ Name: US Collections West ****Tell us about your problem:I am filing a formal complaint against US Collections West **** for fraudulent and inaccurate credit reporting in violation of the Fair Credit Reporting Act (FCRA) and Fair Debt Collection Practices Act (FDCPA).The company has reported a $17,000 debt on my credit report, which is not accurate. The original judgment amount was only $7,500, meaning they inflated the balance without justification. This violates 15 U.S.C. 1692e of the ****** which prohibits false representation of a debt.Fraudulent Lease:Additionally, the lease linked to this debt was fraudulently placed in my name without my knowledge or consent. If US Collections West **** is attempting to collect on an illegitimate lease, this is a clear violation of FCRA 15 U.S.C. 1681s-2, which requires debt collectors to report only accurate and verifiable information.Improper ************* Process Violation:I was never properly served regarding this alleged debt, meaning I was denied the opportunity to dispute or defend myself. Under Arizonas Rules of Civil Procedure, a lawsuit cannot proceed without proper service, making this debt potentially legally unenforceable.Requested Resolution:Immediate removal of this fraudulent and inaccurate debt from my credit report.Proof of proper service and lease agreement signatures to confirm the debts legitimacy.If they fail to comply, I will escalate this to the ************************************ (****), Arizona Attorney General, and explore legal action for fraudulent reporting and identity theft.

      Business Response

      Date: 03/13/2025

      SPECIFICLY WHAT IS HIS COMPLAINT ?

      Customer Answer

      Date: 03/13/2025

      1. Illegally Attempting to Collect a Debt Without Validation
      On [date], I requested validation of the alleged debt. They failed to provide proper documentation proving I owe this debt but continued to pursue collection.
      This violates the Fair Debt Collection Practices Act (FDCPA) 15 U.S. Code 1692g(b).
      2. Harassment and Unlawful Communication
      [Collection Agency Name] repeatedly contacted me at inappropriate hours and after I requested they stop.
      They used aggressive/threatening language, including [insert example: We will take legal action against you or You will go to jail].
      This violates FDCPA 15 U.S. Code 1692d (Harassment or Abuse).
      3. Reporting False Information to Credit Bureaus
      They reported inaccurate debt information to [Experian/TransUnion/Equifax] without verifying its legitimacy.
      This violates Fair Credit Reporting Act (FCRA) 15 U.S. Code 1681s-2.
      4. Threatening Legal Action They Cannot Take
      They falsely claimed they would sue me/arrest me/garnish wages without proper legal authority.
      This violates FDCPA 15 U.S. Code 1692e (False or Misleading Representations).


      Requested Resolution:


      I demand that [Collection Agency Name]:
      Cease all collection activity on this unverified debt.
      Remove any inaccurate credit reporting from my credit file.
      Provide a written confirmation stating they will no longer pursue this matter.


      If this is not resolved immediately, I will escalate this matter to the ************************************ (****), the ************************, and pursue legal action for violations of federal law.

      Business Response

      Date: 03/14/2025

      WE do not have that name in our system, he needs to provide our account number and or his full social security number thanks

    • Initial Complaint

      Date:03/05/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with US COLLECTIONS WEST IN. I do not have a contract with US collection WEST **** They did not provide me with the original contract as I requested.

      Business Response

      Date: 03/13/2025

      I  can not find that name in our system, I will need the account number or the ssn of the consumer  to find this particular account 

    • Initial Complaint

      Date:02/08/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with WOODBRIDGE APTS. I do not have a contract with *************************** They did not provide me with the original contract I requested

      Business Response

      Date: 02/10/2025

      HE DOESNT HAVE A CONTRACT WITH US, BUT DOES WITH OUR CLIENT WE ALREADY VALIDATED THIS DEBT AND A MAJORITY OF THIS DEBT  HAS BEEN AJUDICATED IN THE MARICOPA JUSTICE COURT, 

    U S Collections West Inc is NOT a BBB Accredited Business.

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