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Business Profile

Collections Agencies

U S Collections West Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for U S Collections West Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 60 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/03/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with **** CAMELBACK/*******, I do not have a contract with US COLLECTIONS WEST **** they did not provide me with the original contract as requested.

      Business Response

      Date: 02/04/2025

      THE ACCOUNT WAS PLACED IN OUR office on  7-20-2023, we sent her one letter  to her last known address,   she never  called us or sent us any correspondence   for validation,   and in her  complaint she does not list an address where correspondence  can be sent to her,  so just another debtor trying to get   report taken off her credit for past due balances

      Customer Answer

      Date: 02/06/2025

      I am requesting proof that U S Collections West Inc collection agency sent me account validation documents requested, If they cannot provide proof I demand that this account be removed from my credit report as is my right per FCRA and FACTA, if U S Collections West Inc collection agency does not comply I will be filing a formal complaint with the **** and the ****

      Business Response

      Date: 02/10/2025

      WHAT PROOF WOULD SHE LIKE ME TO SEND HER?

    • Initial Complaint

      Date:01/22/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint regarding an inaccuracy on my credit report: US COLLECTIONS WEST IN - ************** - $0**. Upon reviewing my credit report, I discovered this unverified and inaccurate entry, which is causing harm to my credit profile. Despite my attempts to dispute this, no meaningful investigation has been conducted, and the issue remains unresolved.Under the Fair Credit Reporting Act (FCRA), I am entitled to dispute inaccurate or unverifiable items on my credit report, and I am requesting that this entry be thoroughly investigated and removed from my file.The continued presence of this inaccurate entry has affected my ability to access credit. I was recently declined for an apartment lease, and the reason cited was the presence of this unverifiable collection item. The emotional toll from the stress of trying to find suitable housing has been significant, as I am now forced to stay in a less-than-ideal living situation, further exacerbating my financial and personal stress.

      Business Response

      Date: 01/22/2025

      WE SENT HIM VALIDATION ON  8-1-2022, THE ACCOUNT WAS PAID ON 4-24-2024, HE MAY CALL ME IF HE NEEDS MORE INFO, *** ******* ********************

    • Initial Complaint

      Date:11/30/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with The Flats At 2030/C A, I do not have a contract with US Collections West IN, they did not provide me with the original contract as I requested.

      Business Response

      Date: 12/02/2024

      HE DOESNT OWE US, BUT HE OWES OUR CLIENT, AND WE ALREADY SENT HIM VALIDATION, HE IS WELCOME TO CALL ME IF HE REALLY WANTS TO  RESOLVE THIS MATTER,  *** ******* ************

    • Initial Complaint

      Date:10/20/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this with *********************************. I do not have a contract with *************************** They did not provide me with the original contract as requested.

      Business Response

      Date: 10/28/2024

      We will need    his account number and or his full social security  no# to look further into this , thank you

    • Initial Complaint

      Date:09/14/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681.US Collections West In 15 U.S.C. 1681s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.I did not sign a contract with US Collection West IN and they did not provide me a contact with my signature from their company.There is data missing from my report that could possibly help me.

      Business Response

      Date: 09/16/2024

      He doesnt have a contract with us  but he does  with our client, we validated the debt 6-1-2023, just another ploy to get this off his credit,   and waste time of others  to respond to  this frivolous complaint

    • Initial Complaint

      Date:07/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Collections agency refuses to remove multiple accounts on my credit report for a single debt to an original owner that no longer exists. They trumped up the bill with fees and charges they dont have in the contract and claims an outrageous total. Company is rude, condescending and doesnt follow the law. And for some reason they seem to think it collects interest. The more I read about this company the more it can tell they scam people like this all the time. They refuse to validate the debt.

      Business Response

      Date: 07/10/2024

      the account in question  is for the same apartment but is for  2 different types of debt, one is a judgment  at one int rate granted by the court, the other  amounts  have not been adjudicated  by the court, and the lease does not call for  interest to be paid, we are not charging interest on that account but we are per the court ordered judgment  on the other amounts due, thus  2  different amounts due, one incurring interest one is not,  we have sent validation to the consumer but she  lists different addresses  but fails to include her apartment number, this may be the reason she is not receiving mail sent to her by us, we have never spoken to her,   she is welcome to call ********************* to discuss further, ************, thank you (( we have not broken any laws, we received a (CFPB COMPLAINT  from her yesterday and she list a different address and also did not include her apartment  number,

    • Initial Complaint

      Date:07/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not liable for this debt with ************* of cosmetology. I do not have a contract with US COLLECTIONS WEST IN. Not provided with original contract

      Business Response

      Date: 07/05/2024

      WE DO NOT HAVE A CONTRACT WITH HER, BUT OUR CLIENT DOES,  SHE HAS NEVER REQUESTED WE SEND HER ANYTHING

    • Initial Complaint

      Date:06/25/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with CANYONS ON ******/**********, I do not have a contract with US COLLECTIONS WEST IN, they did not provide me with the original contract as I requested

      Business Response

      Date: 06/26/2024

      She does not have a contract with us collections west, but she does with our client,  which we are representing on there behalf, it is legal , she never requested a copy of any documents,  but we d di send them to her on 6-25-2024 to her last know  address **************************************** az *****

      Customer Answer

      Date: 06/26/2024

      U S Collections West Inc.,

      I am writing in response to your message regarding Complaint ID #********. I want to clarify that I am not compliant with this debt. I informed you via phone call on May 22, 2024, that I am a victim of identity theft. During that call, you requested that I dispute the debt. While I have received the notice of the debt collection, I have never received the original contract as requested.

      Furthermore, I mailed my identity theft file to you on June 25, 2024. I urge you to review this matter thoroughly and provide the necessary documentation to verify the legitimacy of this debt. Until then, I request that you cease all collection activities and remove this account from my credit report.

      Sincerely,  
      ***************************************

      Business Response

      Date: 06/27/2024

      THIS IS  RIDICULOUS, SHE CLAIMS SHE SENT THE DISPUTE VIA MAIL ON THE 25TH, AND SHE FILED A COMPLAINT ON THE SAME DAY,  HOW COULD WE RESPOND TO THE DISPUTE HE HAVE NOT  EVEN HAD ENOUGH TIME TO RECEIVE IT FROM THE POST OFFICE,    LET ALONG TO REVIEW IT AND MAIL BACK A RESPONCE TO THE DEBTOR 

      Customer Answer

      Date: 07/03/2024

      Thank you for sending the original contracts, which have been filed with law enforcement.

      It is indeed concerning that a debt collection process would proceed without proper identification procedures in place to prevent such misunderstandings.

      I am equally upset to find myself involved in this matter without prior knowledge of any misuse of my information that could have led to these damages.

      As previously communicated, I notified you of my identity theft situation on May 22, 2024, and sent my identity theft file to your office on June 2024.

      I demand an immediate cessation of all collection efforts regarding this disputed debt. Furthermore, I insist on the prompt correction of my credit report to accurately reflect this ongoing resolution process.

      Please confirm in writing that all collection activities have ceased and provide confirmation of the credit report correction. I expect your swift compliance with these demands.

    • Initial Complaint

      Date:06/09/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt to US COLLECTIONS WEST IN.I have conducted no business or contract with US COLLECTIONS WEST IN.Furthermore, they have not provided me with an original contract as I've requested.

      Business Response

      Date: 06/10/2024

      WE DO NOT HAVE A CONTRACT WITH HER BUT OUR CLIENT DOES, SHE HAS NEVER CONTACTED US AND REQUESTED A COPY OF THE CONTRACT, SHE IS WELCOME TO CALL ME(( ********************* ********************

    • Initial Complaint

      Date:05/24/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i am not liable for this debt with US COLLECTIONS WEST **** i did not sign up or receive any contract with this collection agency

      Business Response

      Date: 05/28/2024

      CAN NOT IDENTIFY THIS CONSUMER WITH OUT OUR ACCOUNT NO# OR HER FULL SOCIAL SECURITY NUMBER

    U S Collections West Inc is NOT a BBB Accredited Business.

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