Reviews

This profile includes reviews for SilverRock's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SilverRock

  PO Box 29087 Phoenix, AZ 85038-9087

  
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  SilverRock

  4020 E Indian School Rd Phoenix, AZ 85018-5220

  

Review Details

• Review fromMatthew D

  Date: 04/21/2025

  1 star
  These guys denied a warranty claim that was clearly happening from the moment after we purchased a problematic car from *******. We had an inspection by a specialist shop done 3 days after taking delivery because the car smelled so badly of coolant. The coolant light on the car came on a week outside of the warranty period and way under the mileage. The thermostat was leaking coolant into the engine oil. We would never buy a car from ******* or use SilverRock as a warranty company ever again.
  

  SilverRock

  Date: 04/23/2025

  We appreciate the opportunity to address our customers concerns and regret to learn of the mechanical issues they have experienced. Although our agreements cover a wide range of repairs and components, we acknowledge that unforeseen non-covered repairs may occasionally arise. If our customer believes there may be an oversight, we encourage them to contact our dedicated **************** team at ************. We are here to provide assistance and address any questions they may have.

  Matthew D

  Date: 04/28/2025

  This was a covered item that you guys denied to pay, even with evidence that it was happening since the day I purchased the car from *******. You denied me several times even with documentation of proof of the mechanical failure. Unscrupulous company. Do not recommend.

• Review fromTia R

  Date: 04/21/2025

  1 star
  My experience with ******* was definitely mixed. Overall the selection and application process was fairly easy. After that... it was downhill from there. It started with picking the car up from the local ******* dealership. They told me I couldn't pick up my car until 7PM because they needed to detail the car. After sitting in the car for less than 60 seconds I immediately noticed the filth. Literally finger nail files, juice stains on the seats, cigarette ashes, the previous owner's medical records, and dirt could be found in the front and the back seats. They clearly didn't even bother picking up the trash or doing a light wipe down.The next day, I wanted to have full sunlight so I could perform a visual inspection of the outside. I noticed several major scratches on the lower fender that were definitely not called out in Carvana's "Conditions" photos or descriptions. I followed their process and filed a claim with SilverRock (their warranty partner). And that's when the foolishness really began. SilverRock is definitely a sketchy company. They denied my claim based off of a flagrant lie which was the "scrap is minor in nature and was disclosed throughout the car buying process." After I provided proof that the damage never disclosed because it was actually documented as being fixed... They then changed course and denied my appeal based on "We have reviewed the issue and determined that it fell within the standards of wear and tear that can come with the purchase of a used vehicle."I would have more than likely purchased the car anyway had Carvana been upfront, but the unnecessary lies and bad dealings of their preferred warranty partner has left a terrible taste in my mouth. If you don't need to... DO NOT BUY A CAR SIGHT UNSEEN. I have excellent credit and income, this is not the right kind of company for those with options. Proceed with caution.
  

  SilverRock

  Date: 04/22/2025

  We appreciate the opportunity to address our customers concerns and regret to learn of the mechanical issues they have experienced. Although our agreements cover a wide range of repairs and components, we acknowledge that unforeseen non-covered repairs may occasionally arise. If our customer believes there may be an oversight, we encourage them to contact our dedicated **************** team at ************. We are here to provide assistance and address any questions they may have.

• Review fromRod M

  Date: 04/19/2025

  1 star
  Can you leave zero or negative stars? These crooks play mind numbing games and the process is replete with delay tactics. They act in very bad faith and dishonor the commitment and warranty. They also lie to both me the buyer and their own chosen repair vendor to get out of a claim. The value of their service is less than zero and they waste the consumer's time for nothing and must be taken to court to compel them to honor their well documented obligations. They also play independent of the seller and play us off one another. If you ever see Silver Rock as a warranty run far away from the deal
  

  SilverRock

  Date: 04/22/2025

  We appreciate the opportunity to address our customers concerns and regret to learn of the mechanical issues they have experienced. Although our agreements cover a wide range of repairs and components, we acknowledge that unforeseen non-covered repairs may occasionally arise. If our customer believes there may be an oversight, we encourage them to contact our dedicated **************** team at ************. We are here to provide assistance and address any questions they may have.

• Review fromNicholas S

  Date: 04/16/2025

  1 star
  If I could give them 0 stars I would. By far the worst warranty company one could ever use. I purchased a car through *******. They gave me 7 days for up to 3 cosmetic issues to be fixed. The driver that dropped off my vehicle ripped the front bumper off damaging the front splitter causing over 1500$ in damages. I have video and picture evidence with notes from the driver that she damaged it. They denied the claim stating this is acceptable for wear and tear. The passenger side door is spray painted clearly with damages. Denied the claim stating the same thing. Wear and tear for spray paint on a door? Mind you the car is a Shelby ****** Denied all of the claims stating normal wear and tear. No explanation as to why none of this was stated in the sales ad just a sorry goodluck. Do NOT use this sorry excuse for a company. Should be banned!
  

  SilverRock

  Date: 04/22/2025

  We appreciate the opportunity to address our customers concerns and regret to learn of the mechanical issues they have experienced. Although our agreements cover a wide range of repairs and components, we acknowledge that unforeseen non-covered repairs may occasionally arise. If our customer believes there may be an oversight, we encourage them to contact our dedicated **************** team at ************. We are here to provide assistance and address any questions they may have.

• Review fromstephanie a

  Date: 04/12/2025

  1 star
  Silver rock is by far the worse warranty company. The representatives always stating different information. They take their time to process work. I had to call them literally everyday to see the status of my car. I got my car from ******* which I will never buy again. Only had it for two years and kept the maintenance up which I provided to silver rock. I should have had issues with my engine that fast . Yes they fixed it because it was u der warranty . They had my car from 3/15-4/3. I had to catch **** back and forth to work and home all those times. They dont provide rental or anything to they are finish. Then I had to submit proof of my receipts. Then they send me a email saying they only can pay 360.00 out of 974.00 that I paid . If anyone knows **** the price is never the same. I was paying between 70 to 80 a day. Im glad I got my car back but they are the worse company. They need to revamp their representatives meaning train better and their polices . I hope I dont ever have to deal with them
  

  SilverRock

  Date: 04/15/2025

  Thank you for sharing our customers feedback. While encountering mechanical issues with a vehicle is never ideal, we commit to ensure each customers experience is both positive and pleasant. Should our customer require additional assistance or wish to discuss this matter, we encourage them to contact our dedicated **************** team at ************. We are here to provide assistance and address any questions they may have.

• Review fromStefanie E

  Date: 04/05/2025

  1 star
  This is the worst experience I have had with a company. I purchased a car from ******* in Oct 2023 and shortly after driving my car it began to overheat. I was direct from ******* to file a claim through SilverRock to fix this issue. My car was diagnosed by ******** and they originally found the part needed to be replaced with the dealership. After seeking approval for the purchase and repair of this part on my vehicle when the repair shop said that part was no longer available at the dealership and they were having trouble finding the part. SilverRock took it upon themselves to produce a similar part to the repair shop. Fast-forward to a month ago and my car overheats again! The dealership has now notified me that the same part needs to be replaced. They ask me to produce the receipt because this part should contain a 2-year warranty. Because SilverRock used their own part and they only provide a 12-month or ****** mile warranty on their parts now I am **** repairing my vehicle out of pocket. They provided no assistance on fixing this matter either. This should be illegal!
  

  SilverRock

  Date: 04/07/2025

  We appreciate the opportunity to address our customers concerns and regret to learn of the mechanical issues they have experienced. Although our agreements cover a wide range of repairs and components, we acknowledge that unforeseen non-covered repairs may occasionally arise. If our customer believes there may be an oversight, we encourage them to contact our dedicated **************** team at ************. We are here to provide assistance and address any questions they may have.

• Review fromLC C

  Date: 03/31/2025

  1 star
  The worst!!!! My car wouldnt start and I called them. I was told to have it diagnosed and they sent me their list of people to call. I called wrench and got the diagnosis and never received a call from silver rock. I called twice only to be told that I need to get my car to a facility that could do another diagnostic and possibly do the repairs. I already paid for 1 tow and $150 diagnostic that they referred. Now I have to pay for another row and they are saying IF claim is approved I will be reimbursed. This is beyond ridiculous
  

  SilverRock

  Date: 04/01/2025

  Thank you for sharing our customers feedback. While encountering mechanical issues with a vehicle is never ideal, we commit to ensure each customers experience is both positive and pleasant. Should our customer require additional assistance or wish to discuss this matter, we encourage them to contact our dedicated **************** team at ************. We are here to provide assistance and address any questions they may have.

• Review fromAnthony S

  Date: 03/31/2025

  1 star
  This company is pure a**.I bought a car 2 days ago took it to shop and it needs a rear differential. They refuse to replace it being a warranty. Bunch of losers here
  

  SilverRock

  Date: 04/01/2025

  Thank you for sharing our customers feedback. While encountering mechanical issues with a vehicle is never ideal, we commit to ensure each customers experience is both positive and pleasant. Should our customer require additional assistance or wish to discuss this matter, we encourage them to contact our dedicated **************** team at ************. We are here to provide assistance and address any questions they may have.

• Review fromAmanda C

  Date: 03/31/2025

  1 star
  I was told to bring my car that i bought 4 months ago from ******* to one of their in-network facilities 45 minutes away for transmission issues my car is having. I did this and after a week and a half the shop said my car was finished, I picked up my car and submitted the rental reimbursement paper. only to have the issue with my car happening again. I have tried for 3 days to reach the shop in ***** no luck so I called SilverRock and they tell me the shop never even opened a claim with them, and that my rental will not be covered and that I can take the car back to them or find somewhere else to get it fixed, but they won't help with anything. why even pay for a warranty if they aren't going to help. ******* needs to use another warranty company ****
  

  SilverRock

  Date: 04/01/2025

  Thank you for bringing these concerns to our attention and providing us with the opportunity to address our customers feedback. We regret to learn of any dissatisfaction our customer may have experienced regarding the rental coverage outlined in their contract. Its important to note that every customer receives a copy of the Limited Warranty terms at the time of vehicle purchase, along with a copy of their *************** Contract, if applicable. These documents detail the maximum allowable rental reimbursement amounts allocated for covered breakdowns. If our customer has any questions concerning their rental coverage, we encourage them to contact our dedicated **************** team at ************. We are here to provide assistance and address any questions they may have.

• Review fromWilliam M

  Date: 03/28/2025

  1 star
  They are a crappy company. They dont know how to communicate well through the text support. Normally you have to pull tooth and nail to get a straight answer out of them and thats in both the text support and email support. You all need to train your people better. As of this review this is the second time Ive had to deal with them and I dont have a choice this time due to the repair I need on my vehicle.
  

  SilverRock

  Date: 03/31/2025

  Thank you for sharing our customers feedback. While encountering mechanical issues with a vehicle is never ideal, we commit to ensure each customers experience is both positive and pleasant. Should our customer require additional assistance or wish to discuss this matter, we encourage them to contact our dedicated **************** team at ************. We are here to provide assistance and address any questions they may have.