Business ProfileforHoward Air

Howard Air has been servicing our heating and air conditioning since we bought our home in 2015. On May 1, 2023 Howard Air installed a high pressure switch on one of our units at a cost of $560 as it was not cooling properly. We returned to ********* for the summer on May 4 2023. When we returned for the winter season and turned on our air conditioner in late February it began to cycle on and off every 15 seconds and making very loud noises when turning on and off and was not cooling properly. Howard Air was called and a technician came out and analyzed our system and indicated that it needed a new thermal expansion valve in the attic and was quoted $3,307.95 to make necessary repairs.I then called ********* on the recommendation of a neighbor to get a second opinion on the needed repairs. The ********* technicians checked out the entire system and discovered that the system was low on refrigerant due to a leak on the high pressure switch that was installled by Howard Air in May 2023. In addition, they added a few pounds of refrigerant and the system worked properly. They indicated that the thermal expansion valve Was working properly and all the system needed was to fix the leaking high pressure switch install and add refrigerant to get the system working properly. They found oil and residue around the high pressure switch that was installed by Howerd Air and indicated that the repair was done very poorly and was not a recommended way to repair the high pressure switch. ********* also indicated that the there was extended stress put on the compressor, fan motor and capacitor due to the short cycling that had been occurring since the high pressure switch was installed on May 1, 2023. My neighbor indicated that the unit had been rapid cycling on and off all summer. We now find ourselves in a situation where our air conditioning unit is basically worn out after only twelve years due to short cycling all summer and needs to be replaced at a cost of $14,000. After the visit from ********* I Howard Air and asked to speak to a supervisor in the service department. I explained our situation to the supervisor and he looked up the history, prior bills and the quote to fix the unit. I told him that the original repair was faulty and leaked refrigerant and that the quote for $3,307 for a thermal expansion valve was unnecessary and that the reason the unit was not cooling was due to the leak caused by their faulty repair in May 2023.I asked him if they stood by their work and what they would do to remedy the situation. What I received was a lot of double talk that the repair was done and the unit was working at the time of the repair etc. etc. I told him that we are now having to replace the entire unit and I would like a refund of the $560 for the May 2023 repair which was done improperly and the $98 I was charged for the service call on 2/26/2024 for the faulty diagnoses on the thermal expansion valve. I told him strike one was the poor work done in May 2023 which trashed our air conditioner and strike two was the faulty repair recommendation by their recent technician. I told him I had lost faith in Howard Air to service our heating and air and would be using another company to do the repairs. He refused to refund my money and ended the call. We are totally disappointed in our experience with Howard Air and feel they owe us a refund for the last two repair calls in addition to compensation for the damage done to our air conditioner which caused premature failure of the unit.