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Business Profile

Property Management

Ultimate Properties
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.53

Average of 43 Customer Reviews

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Review Details

  • Ryan D

    Date: 08/25/2025

    My experience with Ultimate Properties was extremely negative and raises serious concerns about their business practices.Communication from management, particularly from **** and ******, was consistently unprofessional. Repeated written requests for clarification on lease terms (including clauses 2 and 6) went unanswered. When we raised concerns that touched on potential Fair Housing Act issues, they were ignored. The company also repeatedly changed internal systems, making accountability nearly impossible.Most troubling, we were pressured into removing a review as a condition for ending our lease one month early due to medical circumstances. We have an email from their General Manager, ****** *****, stating:Please remove your online review and provide a screenshot confirming its removal. Once received, our leasing team will prepare the lease addendum for your review and signature.This clearly shows that our ability to terminate the lease early was contingent on silencing honest feedback, which is highly unethical.After move-out, we were charged $340 for landscaping. We personally completed the landscaping before returning the property and have before-and-after video documentation to prove it. The property was photographed and listed for rent the same day we returned the keys, making it impossible for additional work to have been done. When we requested a receipt or invoice to justify this charge, none was provided.For prospective tenants: Review your lease carefully and document everything in writing (photos and video help). Know your rights under Arizona landlord-tenant and Fair Housing laws.For property owners considering Ultimate Properties: Exercise extreme caution. Their approach to communication, accountability, and ethical practices raises serious red flags.Overall, our experience demonstrated a consistent disregard for tenants rights, transparency, and professionalism.

  • RANDI P

    Date: 04/21/2025

    I HAVE BEEN AN OWNER WITH ULTIMATE PROPERTIES FOR TEN YEARS PLUS. MANY EMERGENCIES AND CRITICAL DECISIONS HAVE TO BE MADE. LET ME ASSURE YOU DURING THE PROCESS OF MAKING THESE DECISIONS THEY HAVE ALWAYS BEEEN DEEPLY CONCERNED FOR BOTH THE SAFETY OF THE TENANTS AND THE CONCERNS OF THE OWNERS. THEY WORK HARD FOR BOTH GROUPS.

  • GARY F

    Date: 04/13/2025

    As an owner, Ultimate Properties has been easy to work with its reports are very helpful. What I like best is that our incentives are alighned. They only get paid if the house is rented. This insures:1. They treat the tenants fairly, otherwise they will move out;2. They rerent properties in a timely manner;3. The property is well cared for between tenant; and 4. They are responsive to my needs.

  • Natalya Z

    Date: 04/04/2025

    Great company. I'm very happy with the management services they provide. Very honest and friendly people working there. Keep up the good work.

  • Joshua C

    Date: 03/30/2025

    We have been using Ultimate Properties to manage our Phoenix rental houses for almost a decade now and I highly recommend this property management company to anyone who is in need of a rental management company in the ******* area. Since we are based in *********, using Ultimate Properties to manage our houses makes it hassle-free for us by allowing us not to commute to the ******* area every single time a problem arises. All the information about our properties (statements, rent, etc) are posted online, saving users time and energy from digging around just to get basic information about our properties. Ultimate Properties respectful and professional staff are always there, at the ready, to answer any questions and inquiries that we have regarding one of the houses. Usually, we can email and problems are answered within a business day. Useful solutions that are easy to follow and implement are given in a timely manner and are not confusing to users and owners of houses. Services and rent are reasonably priced and there are no hidden fees hiding and popping up unexpectedly. The company truly takes care of everything for the owners through all stages of the rental process from finding tenants, discussing rent, and taking care of monthly documentation.

  • jerald R

    Date: 03/29/2025

    Ultimate Properties has managed my rental for many years would highly recommend if youre looking for a management company

  • Eric B

    Date: 03/27/2025

    We've a great experience having our home rented and managed with Ultimate properties. They helped us get our home into tip top shape and ready to rent so if anything happens we know it will be a renter causing it vs how it was. That was a great time. When our house was ready to rent, they found a tenant in a like 2 weeks at a great market rental price. We appreciate all their help in screening good tenants, managing the property, and keeping us updated on what is going on in the business. Couldn't recommend them enough!

  • Chaitali N

    Date: 03/27/2025

    I like ultimate properties because they are always responsive and provide great service with all tasks handled very smoothly. I am seldom involved other than to be me informed. They are also my trusted advocate on the real estate market for ongoing questions.

  • Peter K

    Date: 03/27/2025

    Transparency in dealing with this company. Great communication and quick to respond to inquires.

  • Zachary M

    Date: 03/26/2025

    They have always done a great job managing my property. I've recommended them to friends who have rentals as well. The communication is good and they've always been quick to notify me of repairs needed. Management fee is very reasonable as well!

Ultimate Properties is BBB Accredited.

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