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Average of 73 Customer Reviews
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Review fromMichael O
Date: 09/05/2025
1 starHow did $1.90 in tolls turn into $12? What a scam this is why Georgia is trash and a bunch of rotten mouth ghetto hillbillies! Take my $12 and choke on it! I'll never go to ******* again!Review fromRyan B
Date: 09/02/2025
1 starI share the same opinion as all other reviewers. this company is a scam to hose every rental car driver in *** out of $5. they pay your toll before you know about it, and then send you a notice in the mail that you conveniently receive 1-2 days before they run your card on file with the rental company. Pro-tip, create a one time use virtual card when renting cars so they cannot do this to you. ****** learned on my end, I had no idea a congestion fee even existed until I got this notice... and here I thought overpaying for the all inclusive toll service would avoid issues like this. F*** you Verra Mobilty and F*** You Dollar Rental Car.Review fromKynama W
Date: 08/29/2025
1 starBeware when renting cars about the "Tolls" clause. Verra Mobility (etolls) charges the customer a convenience fee which comes out to as much as, or more than, the actual tolls. Clearly an unscrupulous company. Additionally, they charged me for tolls that were in a completely different part of the state than where I was traveling. The bill shows me being in two areas at the same time even though the areas are 600 miles apart. I did NOT pay the fees or false charges. All customers should call and let them know, they ARE NOT PAYING THESE FEES. I didn't you and don't have to either.Review fromBenjamin L
Date: 07/29/2025
1 starTerrible experience. Get a letter to pay for something, one day before its due. I try to use their website to pay and cant, get past the paid button.Review fromSu A
Date: 07/23/2025
1 starPlatePass is a scam. Cant think of a better definition of highway robbery than this system.
Verra Mobility
Date: 07/25/2025
Hello ****** Fuchtardo,
We would love to look into this further with you. Please contact us at ************** between the hours of 9:00am-5:00pm EST Monday-Friday to speak to a **************** Specialist.
****** *.| **************** Representative
**********************
Phone: ************** | Fax: **************
Email: ************************************** | Website: ******************************Review fromElizabeth V
Date: 05/13/2025
1 starA fraud!!!!I don't doubt they even altered the camera recordings... but hasn't the legislature declared those cameras illegal?Verra Mobility
Date: 05/14/2025
Hello ********* ********,
We would love to look into this further with you. Please contact us at ************ between the hours of 9:00am-5:00pm EST Monday-Friday to speak to a **************** Specialist.
****** *. | **************** Representative
ATS ******************** Service Center
Phone: ************** |
Email: ************************************************* |Review fromJim W
Date: 04/12/2025
1 starA bunch of scam artists charging exorbitant administration fees. Pathetic and unamerican. Its companies like this that s**** the average working people. They have no shame and no soul. Greedy pigsVerra Mobility
Date: 04/14/2025
Hello *** We,
We would love to look into this further with you. Please contact us at ************** between the hours of 9:00am-5:00pm EST Monday-Friday to speak to a **************** Specialist.
SUZI B | **************** Representative
**********************
Phone: ************* | Fax: **************
Email:**************************************************************** | Website: ******************************Review fromBriana B
Date: 03/14/2025
1 starStarted working here as a temp and they dont inform you before getting hired that you are REQUIRED MANDATORY to come in early and set up work but you arent paid for it according to Code R20-5-1202(22) on call employees are to be paid.Review fromTim J
Date: 01/23/2025
1 starPlatePass (Verra Mobility) is engaging in unfair and deceptive consumer practices. When a customer uses the transponder in their rental car, they automatically enroll them into a costly "all inclusive" subscription for the duration of their rental. This is nearly always more expensive than paying for the tolls individually. For example, in a recent rental, my tolls and fees cost ~$60. Platepass charged me ~$260. They refunded ~$200 once I called them to "unenroll" from the all inclusive plan. There are several unfair and deceptive practices here: 1. Inadequate notification to customers that they will be auto-enrolled in this expensive "all inclusive" plan if they use the transponder 2. There's no way to use the transponder on tolls WITHOUT enrolling in the Platepass all inclusive plan 3. All inclusive plan is usually several-fold more expensive than the option of paying for tolls and fees individually, so this is clearly not a consumer-centric program 4. PlatePass is not upfront about the cost of the tolls. When you request a receipt online, they only show you the number of days you were enrolled in the all inclusive program, NOT the actual cost of the tolls, so you don't know you're getting ripped off until you call customer service and wait on hold. Even the agent on the phone said she didn't know the actual cost of the tolls. I do not understand why BBB considers this an A+ business given the reviews on here all seem to be 1 star.Verra Mobility
Date: 01/24/2025
Hello *** ******,
We would love to look into this further with you. Please contact us at ************** between the hours of 9:00am-5:00pm EST Monday-Friday to speak to a **************** Specialist.
Thank you for contacting PlatePass.
****** *. | Lead Customer Care Specialist
**********************
Phone: ************** | Fax: **************
Email: ************************************** | Website: ******************************Review fromJohn U
Date: 12/16/2024
1 starSimilar to what others have said, ridiculous fees for service provided with poor customer service. They have a flat rate of $9.99 per day, so even if the toll is only $2 you'll get charged $9.99 per day. They also inappropriately add days to their service. If you rent a car for 24 hours, instead of charging you for one day they charge you for two if you physically are in the car on two calendar dates. For example, if you rent the car from 6PM Thursday until 6PM Friday, instead of being charged for one day they'll charge you separately for each day. They just send you a bill at the end for "convenience fee" and are not transparent.Verra Mobility
Date: 12/20/2024
Hello **** *****,
We would love to look into this further with you. Please contact us at ************** between the hours of 9:00am-5:00pm EST Monday-Friday to speak to a **************** Specialist.
SUZI B | **************** Representative
**********************
Phone: ************** | Fax: **************
Email: ************************************** | Website: ******************************
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