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          Fast ESA Letter has 1 locations, listed below.

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            Business ProfileforFast ESA Letter

            Emotional Support Animal
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.4/5stars

            Average of 15 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/21/2023

            Years in Business: 4

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This business offers emotional support animal letter services. 

            Business Details

            BBB File Opened:
            2/21/2020
            Years in Business:
            4
            Business Started:
            5/22/2019
            Business Incorporated:
            12/19/2022
            Accredited Since:
            11/21/2023
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Tracey Deslaurier, Owner
            Contact Information

            Principal

            • Mr. Tracey Deslaurier, Owner

            Customer Contact

            • Mr. Tracey Deslaurier, Owner
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/18/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I paid $149 to this business for an *** (Emotional Support Animal) Letter. Based on their website, there are a few ways to qualify for a refund. I was informed that since I was found not to meet the requirements to obtain an *** Letter that I would qualify for a refund. This was communicated to me on Thursday, January 12, 2023. I was also told on the same day that my refund was processed and that I would receive a confirmation email within 1-2 hours. It is now January 18, 2023 and I have yet to receive a confirmation email or a refund of this charge. I have called and emailed and all I am told is that the refund was processed and the confirmation was sent to my email. The last time I called was on yesterday, January 17th. I have checked all junk and spam folders and do not see an email from them. I have also checked my bank account and have not seen a refund for the amount of the original charge ($149). When I asked for an expected date to receive my refund, I received no response.
            Read More

            Customer Reviews

            15 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Carmen C

            1 star

            07/07/2023

            Submitted everything to get an *** letter from them at 11pm and became more doubtful so i decided i was going to go with a different company that same night; canceled within a few minutes of submitting everything. Got a confusing email thanking me for making my appointment but at the bottom it said my appointment was canceled so i contacted them through the chat to clarify if I was getting a refund. The agent told me i would be getting my refund but then when I repeated the information back to them they informed me theyd be charging me a 30$ doctors fee to which i asked for an escalation and asked to be called TWICE but have not been contacted. I dont understand why theyd charge a doctors fee when i canceled within minutes and there was more than 2 days before the appointment i scheduled. I can almost guarantee I did not inconvenience any Doctor nor did they look over my information if i withdrew it within minutes! There are more reputable companies to get your letters, stay away from these people.

            Fast ESA Letter Response

            07/12/2023

            We sincerely apologize for the inconvenience and negative experience you encountered with our service. We understand your frustration, but we would like to clarify that the charge was applied due to receiving a cancellation request beyond the 24-hour timeframe. We strive to provide clear guidelines regarding cancellation procedures to ensure transparency. Our representative made several attempts to reach out to you but unfortunately was unable to establish contact. Please be assured that we work exclusively with state-licensed professionals, prioritizing a seamless process for our valued clients. We are fully committed to meeting your specific requirements, and if you have any concerns regarding the legitimacy of our service, we would be more than happy to address them promptly and provide any necessary assistance.

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

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