15 Customer Reviews
Sort By
- Date
- Highest Rating
- Lowest Rating
Review from Carmen C
1 star07/07/2023
Submitted everything to get an *** letter from them at 11pm and became more doubtful so i decided i was going to go with a different company that same night; canceled within a few minutes of submitting everything. Got a confusing email thanking me for making my appointment but at the bottom it said my appointment was canceled so i contacted them through the chat to clarify if I was getting a refund. The agent told me i would be getting my refund but then when I repeated the information back to them they informed me theyd be charging me a 30$ doctors fee to which i asked for an escalation and asked to be called TWICE but have not been contacted. I dont understand why theyd charge a doctors fee when i canceled within minutes and there was more than 2 days before the appointment i scheduled. I can almost guarantee I did not inconvenience any Doctor nor did they look over my information if i withdrew it within minutes! There are more reputable companies to get your letters, stay away from these people.
Fast ESA Letter Response
07/12/2023
We sincerely apologize for the inconvenience and negative experience you encountered with our service. We understand your frustration, but we would like to clarify that the charge was applied due to receiving a cancellation request beyond the 24-hour timeframe. We strive to provide clear guidelines regarding cancellation procedures to ensure transparency. Our representative made several attempts to reach out to you but unfortunately was unable to establish contact. Please be assured that we work exclusively with state-licensed professionals, prioritizing a seamless process for our valued clients. We are fully committed to meeting your specific requirements, and if you have any concerns regarding the legitimacy of our service, we would be more than happy to address them promptly and provide any necessary assistance.Review from Marla L
5 stars04/21/2023
Definitely have had a very positive experience with this company and will use them in the future. Everything was fast and easy to understand. I am so thankful for the service and to be able to have my babies with me wherever I go. Thank you ***********Fast ESA Letter Response
07/12/2023
Thank you for sharing your positive experience with our company! We're delighted to have provided you with a fast and easy process. We're glad to have been able to assist you in obtaining your *** letter, enabling you to have your beloved pets with you wherever you go. We appreciate your kind words and look forward to serving you again in the future. Thank you for choosing Fast ***!Review from Garry D.
5 stars08/31/2022
This was very fast and easy to use. No hassles or trouble, just straight and to the point. I really like how easy it was and I recommend them to anybody that needs this type of programFast ESA Letter Response
01/27/2023
Thank you for submitting your response. We are happy to know that you have a positive experience with our service. We are looking forward to work with you in future as well.Review from Nicole R
1 star05/17/2022
My letter was signed by a "LMHC" whose license number turned up nothing in the state database (of the state he is supposedly practicing in). When I did a search on the name, all that turned up was his wedding website. The address, which had conveniently left off the city (but did include the zipcode) when searched on a map, was an open field. The people who are giving 4 and 5 stars must be doing it because they got what they wanted. They should probably check to see whether or not the letter would hold ** in court. I am seeking to dispute this transaction in paypal. Businesses like this de-legitimize people who truly need emotional support animals. No wonder states are finally getting wise to this deception and starting to enact laws to stop it.Fast ESA Letter Response
07/02/2022
We really apologize that you had issues in searching your doctor's ******** We confirmed the license number on the state website and it was working. It could be a typing issue that you might have encountered while searching for the license.Also, in regards to the application, we tried reaching you multiple time. However, we got no response. Please feel free to get back to us, so we can help you to get everything fixed.Review from Anonymous A
4 stars03/31/2022
Great service, very fast and exactly what I needed for housing. Only 4 stars because very unprofessional to ask for a review and then read the script in a whisper over again.Fast ESA Letter Response
04/02/2022
Thank you for letting us know. We are glad to know about your experience with our company. We hope to work with you in future as well. And, we really apologize for our executive behavior, they were just trying to know about your experience with the service.Review from Brandon Y.
5 stars03/29/2022
The website was nice and easy to use. Navigation was easy throughout the website as well as answering the questions at a very formidable to my mental conditions. It was very it was a very comfortable experience even though it was kind of high and price that got everything done efficiently and in a timely manner.Fast ESA Letter Response
03/29/2022
Thank you for letting us know. We are glad to know about your experience with our company. We hope to work with you in future as well.Review from Ben C
5 stars03/17/2022
Thank you, Fast ESA Letter team, for the assistance and great service overall, from the request submission, process transparency, and timely fulfillment.Fast ESA Letter Response
03/19/2022
Thank you for your response. We are happy that you had a positive experience with our company. We are looking forward to serve you in future as well.Review from Joshua S
5 stars03/16/2022
Great service it was fadt and easy no issues or no mistakesFast ESA Letter Response
03/17/2022
Thank you for your rating our service. We are happy that you had a positive experience with our company. We are looking forward to serve you in future as well.Review from Karen C
5 stars03/15/2022
I cant say enough great things about these folks! They have helped to be able to have my cat and dog as *** in my apartment complex. They respond so fast! No waiting, and the letters are reviewed by a physician! Very professional, caring, and helpful. I have been so thankful for RSA Fast Letters service! I recommend them to anyone needing this service.**************Fast ESA Letter Response
03/16/2022
Thank you *****. We are happy that you had a positive experience with our company. We are looking forward to serve you in future as well.Review from Tracey B
5 stars03/11/2022
Great and quick service. I have real bad anxiety attacks and my *** letter expired from my therapist and I needed a new letter. They were fast and efficient received it in less then a day. I was able to move into my new apartment with my fur baby who has been a huge help with my condition and because of Fast ESA Letter my fur baby was accepted into my new home. Thank you guys for everything it really means alot.Fast ESA Letter Response
03/15/2022
Thank you for letting us know. We are glad to know about your experience with our company. We hope to work with you in future as well.
Customer Review Rating
4.4/5stars
Average of 15 Customer Reviews
Contact Information
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.