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Find a Location

Pretty in Pink Cleaning Services has 1 locations, listed below.

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    Business ProfileforPretty in Pink Cleaning Services

    Cleaning Services

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2330 W Broadway Road #109, Mesa, AZ 85202
    BBB File Opened:
    8/31/2009
    Years in Business:
    16
    Business Started:
    8/1/2007
    Business Started Locally:
    8/1/2007
    Business Incorporated:
    8/1/2007
    Type of Entity:
    Corporation

    Industry Tip

    BBB Tip: Cleaning services

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/27/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On 12/20 two cleaner came to my for a schedule cleaning appointment. They did a good job of cleaning and a tip was provided to each cleaner. However when I returned him from a trip on 12/24 I notice that a mini refrigerator in my bedroom that stores medication had been unplugged. I immediate contacted pretty on pink as the medication had been ruined. 1 medication had to be kept frozen and the other refrigerated. Both had been room temperature or higher for 4 days. In taking with ***** at pretty I pink she stated in a text that the cleaners had not unplugged anything. I have cameras on my home and began reviewing footage. My home has no carpet and is all wood and tile. Done removing the carpet the cleaners have only swept the floor with a broom no vacuuming. Upon looking at the video I could see that this cleaning crew used a vacuum. And specifically I provided video footage of one of the cleaning using the vacuum in my bedroom, proceed into the hallway with the head of the vacuum and then pull to bring out the rest of the vacuum into the hallway. I advised ***** in text that was proof they had unplugged the refrigerator and ring charger to plug in the vacuum. There are no other visible outlets in my bedroom as all other are covered by large furniture AND in use. I also sent video of them entering my closed bedroom. As I also advised that when I left on 12/16 I took the medication and the refrigerator and charger were plugged in and I had closed my door. No one had been in the room other than their two employees. I want the cost of the frozen medication which is 225 plus shipping and the other medication is 375 for the 90 day supply and I had two week supply at 50. The refrigerated medication has been on back order with the manufacturer and I have no idea when or if I will be able to replace it or at what price. That is what I paid for it. I am able to prove the amounts I paid for the medications. I need the frozen med asap a dose was due 12/24

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Brittany C

    5 stars

    04/26/2023

    Ive had Pretty in Pink come to my home multiple times and ***** and her team always do an absolute amazing job! They are always on time and leave the house looking and feeling amazing. I regularly use them for preparing for a party or just a annual deep cleaning. Definitely recommend!

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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