Business ProfileforKooline Plumbing Heating & Air LLC

I had Kooline Plumbing to install two new matching faucets in my master bathroom in Nov of 2022. Within two months on the installation, the hot side faucet began to leak. I contacted Kooline and immediately and they sent out an older tech with the original younger tech in early 2023. Per the older tech, the water line didn't fit properly and he would be back to fix it. He came back and could not fix it. He then said he would have to take a part and work on it to manipulate it to fit. I didn't hear back and was getting no responses. Finally, I got a response ( I have text/messenger and voicemails) and was told that it was out of warranty. I then sent text/phone logs to show that I have been trying to get them to fix their error. I was then told the person who took the parts from my bathroom was no longer working for the company and they would send a new tech out. The new tech said he didn't understand why the original tech told me that, and why the parts were taken, but he would try to order the part that was missing to get it to fit, all of this over a span of 1 year 4 months that I am sharing my side of the sink with my spouse, since his side has been out all this time. In my messages with the gentlemen that I sent a log to, he accepted that to be still under warranty but said I would need two new faucets and they would install for a charge. I let him know that if I am going to have to buy two new ones, AND have to pay a new install fee, I would go with another company. In speaking with *******, she said they would get this taken care of, I have the voice mail. Today, a year and 5+ months later, they installed my two new faucets that I had to buy at $350. At the end of install, to my surprise, the tech blindsided me and told me that would be $450. ******************************************************* to sign. Furious and ready to be done with this company, I paid, then called the office to complain to *******, I've paid for two installs. She refunded me $50.