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Find a Location

The UPS Store 4740 has 1 locations, listed below.

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    Business ProfileforThe UPS Store 4740

    Freight Forwarding

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business provides packing, mailing and shipping services. 

    Business Details

    Location of This Business
    500 N Estrella Pkwy Ste B2, Goodyear, AZ 85338-4136
    BBB File Opened:
    12/28/2004
    Years in Business:
    16
    Business Started:
    6/15/2007
    Business Incorporated:
    6/15/2007
    Type of Entity:
    Corporation
    Alternate Business Name
    • HHA Investments, Inc.
    Business Management
    • Mr. Onkar Kang, President
    Contact Information

    Principal

    • Mr. Onkar Kang, President

    Customer Contact

    • Mr. Onkar Kang, President
    Additional Contact Information

    Fax Numbers

    • (623) 925-4761
      Primary Fax

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/08/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    This issue is in regard to a package shipped tracking #1Z5W2E200157288488 and the outrageous price charged. The package in question was shipped next day. This is the issue, 2 actually. First is the price, when it was shipped, we were charged $106.18. I thought this was an extremely high price but figured maybe there was something with all the price increases going on or whatever. When I went to track it i decided to check and see what the cost was on the *** website and come to find out i was charged OVER DOUBLE! If it had been done under the flat rate fee, the cost was only $50.25. Now, I don't believe in the idea that they should have to dedicate significant time to search for the best possible price, scouring all their resources. I do however believe a basic fundamental aspect of customer service is to at least take a quick look and provide the lowest possible price, i entered the information and the price came right up with no effort, so i don't know how the store couldn't have seen it. The second issue just added further insult to injury. We paid double the cost and didn't even receive next day delivery! it was delivered on the second day! 2nd day delivery was only $36.60. This whole situation is simply unacceptable.

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Lin P

    1 star

    10/18/2021

    They received my package said they attempted delivery to ******, never even attempted!!!! We waited at home all day, nothing on Cameras either. They sent it back to sender saying denied by receiver. We were already in contact with *** main number, with no Prevail!!! They said that *** at that location could not keep up With the work load. WOW!!! So wrong!!!

    The UPS Store 4740 Response

    10/18/2021

    We apologize for your experience. We are an independently owned business. We are not *** and therefore have no control of deliveries or anything related to that. We are sorry that your questions were not answered.The *** Store #****

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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