Business ProfileforArizona Coyotes

When the Arizona Coyotes canceled games due to COVID-19 the offered a refund for season ticket memmbers if we didn't want to roll the money over to the next season. I filled out the online form and submitted it. I did not receive any kind of confirmation so filled it out a second time. As time went by I forgot about the refund that should have been around $250. On January 20th I received an ***** from my ticket representative Will ****** stating he wanted to try and get me back out to a game and wanted to let me know that I had a credit of about $250. I replied to **************** and explained that I had filled out the form to get that credit refunded and that I don't make many trips to Phoenix anymore because of medical reasons and would like to get my credit refunded as it should have been. I have yet to hear anything back from **************** so reached out to the ************************************** on February 9th. As of today the 18th of February have not heard back from that either. On February 16th I received a mass ***** from ******************************* about my credits and that if not used by April 1st 2022 they will be donated to one of their charities. The ***** stated if there was questions to ***** or text. I texted the number and explained the situation. I simply received a text stating they would have my rep reach out to more shortly. I have been waiting a month since I returned my reps ***** and seem to be getting ignored about the credit on my account since it doesn't have me coming to a game.