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Business Profile

Web Hosting

Stable Host, LLC.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    as a web host, the business is giving me the run around in my attempts to transfer my web domain to a new webhosting REMOVEDtransfer my domain, I need to acquire an REMOVEDcode. Their online help guides show that there is a menu option where you can get the codes. I followed all the instructions and when I get to the place where their guide shows the option to get your code, the menu option simply does not exist. So their documentation on how to transfer domains from their control is inacurate (convenient for them).I then opened a support ticket to figure out how to get the code. A tech support specialist responded with the following information:1. you must contact billing to get the REMOVEDcode 2: Billing may take several business days to get back to you 3. You need to leave the live chat immediately regarding this issue.The representative then closed my help ticket and locked me out from creating new ones. I emailed their tech support and billing with no response in 48 hours. Their phone number only takes me to sales. All other attempts to contact the company has been met with complete silence.This is MY domain that I purchased for my business, the REMOVEDcodes are MINE to transfer my domain where I wish. It is entirely unacceptable for a business to be withholding this information that is rightfully mine from me and give me the run-a-round.

Stable Host, LLC. is NOT a BBB Accredited Business.

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When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.