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Business Profile

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Live, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Live, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Live, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Live, LLC

      207 N Gilbert Rd Ste 1 Gilbert, AZ 85234-5812

    • Live, LLC

      3419 E. Esplanade Court Gilbert, AZ 85297

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/30/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: Sep 1st 2023 Order# REMOVEDPaid in full via Zelle on 9/1/23 ($207.47)After several weeks, the company advised, they did not have the product in stock, and had no estimated date on when they would have the health supplements I had ordered. I requested a refund in writing. They acknowledged and agreed to refund my money in writing on Oct 12, 2023. To date they still have not refunded my money, and they refuse to answer their phone and I no longer receive responses via email. At this point all I want is my refund. Thank you.

    • Initial Complaint

      Date:06/15/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order on June 4th and paid for it same day. Showed received and paid for but they never shipped my order. Emailed and called every day, no response. No person to contact goes straight to voicemail they don't call back and don't respond to emails. Finally order showed tracking number yesterday but only label created. Not shipped.

    Live, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

    When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.