Reviews
This profile includes reviews for On Q Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 85 Customer Reviews
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Review fromNayib A
Date: 10/01/2023
5 stars*********************** was amazing to work with. She was very kind, friendly and did an excellent job answering all the questions we had. I would absolutely recommend her to anyone looking for a property manager.Review fromLucy S
Date: 09/21/2023
1 starAs property owner I am underwhelming with On Q Property Management. When my property was vandalized I learned that On Q Property claim to have the house under surveillance was only on piece of paper on the wall. They could not provide any record of who entered the premises and 3 months later I still did not receive the police report. Additionally, their contracted vendor was paid for a repair which caused water to run for weeks and consequently damaged other equipment in the home. On Q Property did not hold his vendor nor assume the responsibility to pay for equipment damages nor a 6 folds water bill. Their vendor agreed to go back and removed the used part that cause all the damages and installed a new part (no more than 30 dollars value), Their service coordination is biased and estimates that came for approval was outrageously expensive. They did follow up nor inspected any vendors repairs and at times came back with same work order in less than 6 month of the original service. The turnaround of property managers is unprecedented - I had about 5 in the last 7 months. The may pay ****** good money to have a high rating and been considered as number 1 property company but they are not that reliable and do not deserve ******'s high rating.
On Q Property Management
Date: 09/29/2023
We're sorry to hear you had such a negative experience, ****. We appreciate you taking the time to share your feedback and we're happy to discuss your situation more at any time.
And for what it is worth, we do not pay for our ****** review. All our reviews come from real On Q customers!
Thanks!
On Q Property Management
Review fromIsidoro N
Date: 09/20/2023
5 stars****** has been absolutely amazing! She has been knowledgeable and helpful along our rental journey with On ** She is an amazing communicator and is in the process of setting us up for success in working with her team at On ** On behalf of my elderly mother and siblings, we send many kuddos.Review fromJohn F
Date: 09/18/2023
5 starsThese folks are ******************* and efficient. *********************** t is always a pleasure to work with.***** & **** at The ************* Magicians, LLCOn Q Property Management
Date: 09/27/2023
Thank ****************!Review fromNandi R
Date: 09/13/2023
5 stars*********************** has been a pleasure to work with. I had 3 previous property managers through OnQ, and she's by far the best of the best! Responds to messages on a timely manner, gets out of her way to assist you, and problem solves with you. I highly recommend!On Q Property Management
Date: 09/27/2023
Thank you, *****!Review fromjEFF L
Date: 09/11/2023
5 starsON Q TOOK CARE OF MY PROPERTY FOR 15 YEARS.DID A GREAT JOB GETTING NEW TENANTS AND KEEPING THE HOUSE AND AWESOME CONDITION.****On Q Property Management
Date: 09/27/2023
Thank you, ****!Review fromAustin G
Date: 08/23/2023
5 starsOnQ did a good job with my rental property before I decided to put it on the market. As a home owner would recommend their eviction protection. ****** and ****** were quick to pick up the pieces and did a great job on followup.Review fromCindy C
Date: 08/18/2023
5 starsI have had an investment property with On Q for over two years and they have been very helpful in renting my properties, addressing the maintenance issues, as well as following through with move outs. My current property manager ******, has gone above and beyond with renting my current property. ****** renters can be hard to work with in this area, hiring OnQ has really helped in succeeding and making my investment work for me.On Q Property Management
Date: 09/27/2023
Thank you, *****!Review fromVictor and Lisa S
Date: 08/14/2023
5 starsI have worked with *************** and teams she has trained for over a decade near ************************* area and can guarantee you, she will be bringing professional real estate experience to you in ****** and the surrounding areas, excellent customer service and a commitment to work hard, listen and follow through. I have trusted hundreds of my investments with her and wouldn't have done it with anyone else.On Q Property Management
Date: 08/16/2023
Thank you for sharing! We are excited to have *************** on our team!Review fromKevin C
Date: 08/09/2023
1 starMy lease was transferred from *************** to On Q Property management in ****** on 7/11/2022. During the lease there were no issues with them. However, once the 30 day notice was given it was very difficult to get in contact with them. Had to call multiple times just to request steps on how to turn in my keys and clicker. I also requested to be present in the move out but was never informed despite having in writing the desire to be present. It took several calls just to receive the itemized bill which when shown really made me feel frustrated as I followed the lease of keeping the premises clean, having move in videos that show all the things I was being charged for were there before I moved in as well as everything else shown in the inspection photos (which I do not get until 8/2/2023) and still being told the cleaning fee and paint touch of fee will not be waived. I do understand that it is the owner not the property management that is wanting to proceed with the charges but it still feels unfair to be charged for "damages" and cleaning fees for things that were there before I moved in that were addressed to them. I am still disputing these charges with them as of 8/3/2023 almost a month after my lease ended.On Q Property Management
Date: 09/27/2023
Sorry to hear you had a negative experience, *****. Thank you for taking the time to share your feedback!
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