Business ProfileforAdvanced ATM Systems

We started doing business with advance *** systems in May of 2021. After purchasing an *** from them, we signed a service agreement which required us to fund the *** and at the end of each day, be reimbursed the total dispensed amount + accrued surcharge fees. Now I will say operations were up and running as Expected for several months before we had our first major hiccup. We reached out to request a change in bank account routing. This proved to be a troublesome task as it required weeks of intermittent email exchanges. Finally, after a few weeks, we saw deposits once again flowing into our appointed bank account. Unfortunately though, the amounts did not add up. When we asked about documents/reporting data from our transactions and payments, they would go quiet. We relied on them completely for reporting so had no access to data of our side. luckily were able to print out the *** machine summary which includes total amount dispensed etc. we estimate the total owed to us is in the range of $90K dollars. We strolled hearing from Advanced ATM Systems for months until a random email I sent was answered in May 2023. The support team seemed new and eager to help for a few days, until they too went quiet. I was able to get them to continue depositing missing daily total amounts to our latest bank account on file, but after a few thousand dollars worth of transactions, the thread went quiet once again. I am writing the BBB once again to document and formally launch a follow up complaint against Advance *** systems.