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Business Profile

Automated Teller Machines

Advanced ATM Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Automated Teller Machines.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We started doing business with advance *** systems in May of 2021. After purchasing an *** from them, we signed a service agreement which required us to fund the *** and at the end of each day, be reimbursed the total dispensed amount + accrued surcharge fees. Now I will say operations were up and running as Expected for several months before we had our first major hiccup. We reached out to request a change in bank account routing. This proved to be a troublesome task as it required weeks of intermittent email exchanges. Finally, after a few weeks, we saw deposits once again flowing into our appointed bank account. Unfortunately though, the amounts did not add up. When we asked about documents/reporting data from our transactions and payments, they would go quiet. We relied on them completely for reporting so had no access to data of our side. luckily were able to print out the *** machine summary which includes total amount dispensed etc. we estimate the total owed to us is in the range of $90K dollars. We strolled hearing from Advanced ATM Systems for months until a random email I sent was answered in May 2023. The support team seemed new and eager to help for a few days, until they too went quiet. I was able to get them to continue depositing missing daily total amounts to our latest bank account on file, but after a few thousand dollars worth of transactions, the thread went quiet once again. I am writing the BBB once again to document and formally launch a follow up complaint against Advance *** systems.

  • Initial Complaint

    Date:01/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have called repeatedly, they're product has not been functional for 3 years and they refuse to contact to schedule removal. Called daily and have yet to receive a call from ***.

Advanced ATM Systems is NOT a BBB Accredited Business.

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