We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Used Car Dealers

America's Car Mart, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

This profile includes complaints for America's Car Mart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

America's Car Mart, Inc. has 81 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 337 total complaints in the last 3 years.
    • 121 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2010 Nissan Sentra from America's Car Mart at *** * ********** ** in Norman, OK back in November of 2023 for $15,310.50, this vehicle is currently worth (as per KBB, $1,495.00), to date I have paid over $5,000.00 and in order to trade it in for another vehicle I would have to pay 85% of the original price which will be right around $13,000.00. To me this practice does not seem ethical and when confronted about it I was told, "We do not use KBB to base our prices on."

      Business Response

      Date: 12/03/2024

      Dear Sir or Madam:
      Thank you for taking the time to help our
      customer address any concern that they may have. Due to Federal and State
      Privacy Policy we are not able to communicate with any party about a particular
      account without expressed consent by the customer.

      Our policy is to deliver the best possible
      customer service to our valued customers. This is accomplished through building
      individual relationships with each of our customers. We will be contacting our
      customer to address his/her concerns directly.

      If you have any questions or concerns, please do
      not hesitate to contact us a* *************

    • Initial Complaint

      Date:11/27/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a car from Carmart of Tullahoma in January 2024. I got the free oil change through the Valvoline Carmart selected. After the oil change the car had a bad coolant leak. Since it was under warranty Carmart of Tullahoma took the car to fix the issue and I paid the mandatory fee of $75 for the work. The car immediately had to be returned because the coolant and oil were now both leaking. Carmart took the car again since they said the new issue came from a mistake they made while fixing it the first time. The car was then taken back on a weekly basis for the same issue from April 2024- Present. It was never resolved even though the company claimed they fixed it. In May 2024 they had the car for 4 weeks to replace the engine when it blew. Everytime it was returned to me the coolant and now oil leak remained. Having tried to get ahold of Carmart I was constantly put on hold just to be told the person in charge was at lunch or unavailable and that they would take a message and would call me back. They never did. The car is no longer drivable due to these same issues. I've requested that that come pick it up since I can not drive it and they are unable or unwilling to fix the problem successfully. They said they would pick it up but would still request the payments for it. I've informed them that I wouldn't pay due to the constant problems and their inability to get into contact with. I would just like the issue to be resolved and for them to come get the car and not contact me anymore. I know of someone else who has gone through a very similar situation with Carmart of Tullahoma. I just want the problem to solved.

      Business Response

      Date: 12/04/2024

      Dear Sir or Madam:
      Thank you for taking the time to help our
      customer address any concern that they may have. Due to Federal and State
      Privacy Policy we are not able to communicate with any party about a particular
      account without expressed consent by the customer.

      Our policy is to deliver the best possible
      customer service to our valued customers. This is accomplished through building
      individual relationships with each of our customers. We will be contacting our
      customer to address his/her concerns directly.

      If you have any questions or concerns, please do
      not hesitate to contact us at 866-819-9944.

      Customer Answer

      Date: 12/07/2024



      Complaint: ********



      I am rejecting this response because:
        Dealership was notified that I was submitting a complaint with the BBB and that the BBB would be notifying them. The business was also informed that I would happily pay up the missed payments and continue paying on the car if the continuous problem was properly fixed. No agreement was reached on their end. The car was finally picked up by a tow truck on December 5th after an employee was sent to my house the previous Saturday (Nov 30) to collect the money for the missing payments. Nothing was mentioned about fixing the car. The employee sent to my house wasn't even aware of the events that have been and are currently taking place. The key was returned to the employee on Nov 30th and she informed my husband that the tow truck would be by to pick the car up, since I was currently at work that day.  This issue was discussed with three different people at this business, yet the only thing they want to discuss with me is the missed payments for a car that hasn't been drivable since the beginning of November. 


      Sincerely,



      ****** *****

    • Initial Complaint

      Date:11/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Car mart is charging almost four times the value of this vehicle. The vehicle in question is a 2016 Dodge Journey Crossroads that already had 120,000 miles at the time of purchase. The vehicle worked decently for the first month, but began having issues with the throttle. Car mart was reluctant to resolve the issue, as it was taken to the local Dodge dealer at which they charged $1200 to fix the issue. This issue was resolved, but in the next month, the suspension gave out completely, the back latch no longer works, the back up camera was removed and never replaced, resulting in the tags lights failing, the power window switch on the driver door for the driver window has broken completely and the driver window no longer rolls down, and the CV axle is begining to fail, which has also caused ABS to malfunction, as well as traction control, both of which are preventing cruise control to be used. They are charging me nearly $700 a month for a car that is inadequate, in which I can no longer use the entirety of its cargo space. We've only had the car for a year now, and they are demanding that we pay them and additional $200 that we are behind as a result of having to pay out of pocket for some other issues. They have threatened to take the car and are constantly harassing my family and I to produce money that they are selfishly up charging for. KBB has maxed the value at $7,000, with a average but/trade value of $5,000 but my final payment comes to just under $20,000. I feel this is a form of price gouging, and they use tactics of financial hardships to ruin people's credits, as well as hindering the ability to transport families.

      Business Response

      Date: 11/25/2024

      Dear Sir or Madam:
      Thank you for taking the time to help our
      customer address any concern that they may have. Due to Federal and State
      Privacy Policy we are not able to communicate with any party about a particular
      account without expressed consent by the customer.

      Our policy is to deliver the best possible
      customer service to our valued customers. This is accomplished through building
      individual relationships with each of our customers. We will be contacting our
      customer to address his/her concerns directly.

      If you have any questions or concerns, please do
      not hesitate to contact us at *************

    • Initial Complaint

      Date:11/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2013 Dodge ram about 2 years ago from car Mart in Benton AR.
      I've had nothing but problems with it since I've bought it
      I've put 2 new starters on it, replaced the radiator, and the water pump., had to replace 2 broken exhaust manifold bolts that according to ******* at car Mart that car Mart had someone to replace the same bolts I had to replace and whom ever did it did not fix it properly. The mechanic broke a drill bit off in the exhaust manifold bolts hole that my mechanic had to fix that cost me $400 to fix. Now I'm having a mechanical issue that I can't afford to fix. I've had it to my mechanic multiple times and can't seem to figure out what's wrong with it. My mechanic is a licensed mechanic he has his own shop. He does all my mechanic work.
      Another thing wrong with my truck is the heater doesn't work properly.
      I feel like I've gotten screwed over on the purchase of this truck. My truck has lost power and the gas mileage is terrible now. I talked to car Mart in Benton about them helping me get my truck fixed. This is not my first vehicle from car Mart. According to car Mart I'm one of y'all's best customers.
      I need my truck fixed but I don't have any other means of transportation. And I can't afford to spend anymore money on my truck to repair what's wrong with it.
      It's got me stressed out. I have bad anxiety/depression issues.
      This is about to get the best of me. Without transportation I don't have a job or a place to live. Something has to give.
      The thought of taking my truck back has crossed my mind several times. Why pay for something that's not worth paying for? I've had this truck for more than 2 years. But I've been going to other car lots trying to trade it off. Eventually the truck will get fixed or I'll trade it off. If I trade it off that means car Mart has lost a customer.
      Sorry but I'm in a bad situation right now and I need reliable transportation my truck is not reliable. I need help to get my truck fixed ........

      Business Response

      Date: 11/25/2024

      Dear Sir or Madam:
      Thank you for taking the time to help our
      customer address any concern that they may have. Due to Federal and State
      Privacy Policy we are not able to communicate with any party about a particular
      account without expressed consent by the customer.

      Our policy is to deliver the best possible
      customer service to our valued customers. This is accomplished through building
      individual relationships with each of our customers. We will be contacting our
      customer to address his/her concerns directly.

      If you have any questions or concerns, please do
      not hesitate to contact us at ************.

    • Initial Complaint

      Date:11/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Carmart Repo’d a vehicle I am co-signed on. During the repo process they drove the car instead of towing or hauling. While the car was in their possession during the repo process they drove the car overheated and busted a hole in a plastic part that drained all the water out of it. Even though the car was I. Their possession when this happened they refuse to fix it. We had just picked up the vehicle from a mechanic who had worked on it and told us to watch for overheating and stop immediately if the temp gauge went up. They had test drove it several times and said the problem was fixed. She relayed this to the people repoing the car. But they drove it anyways and continued to drive it with the temperature high. Causing additional damage to the motor. I asked them to repair it because it was in their possession and they were warned but didn’t listen. I spoke with GM ***** ******* and all he kept saying was if it hadn’t been in repo status. I don’t know it had even been repo’d bit they still should have taken care of it of the car while in their possessions and should be liable for any damage during that time. If they would fix it I would pay what’s owed to stop the repo but I’m not paying for a car they messed up and refuse to take responsibility for. Total was about $18000. She owed around $16000. If they sell it with a messed up motor it’s not going to bring squat! And try to hold us responsible for the remainder. That’s not legal. Since it was in their possession.

      Business Response

      Date: 11/25/2024

      Dear Sir or Madam:
      Thank you for taking the time to help our
      customer address any concern that they may have. Due to Federal and State
      Privacy Policy we are not able to communicate with any party about a particular
      account without expressed consent by the customer.

      Our policy is to deliver the best possible
      customer service to our valued customers. This is accomplished through building
      individual relationships with each of our customers. We will be contacting our
      customer to address his/her concerns directly.

      If you have any questions or concerns, please do
      not hesitate to contact us at ************.

    • Initial Complaint

      Date:11/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dropped off my vehicle to have diagnostic completed due to coolant leaking , popping sound front passenger wheel area, lights dimming when shifting gears, steering wheel shaking while driving, I expecting to receive regular updates and a timely resolution. However, despite multiple attempts to reach out to your team, I have been met with complete silence. I find it deeply frustrating that I’ve had to chase down your staff for basic information, only to be ignored or given vague, unhelpful responses. I called on 10/24/2024 had to leave a message for *****. I continued to call with either being questioned why I needed to speak to ***** or sent to voicemail. I never received a call. I then started emailing *****. I emailed 10/29/2024 twice, 10/30/2024, 11/1/2024, 11/6/2024 with no response. and on the Nov 6, 2024, I received a message stating message blocked.

      This situation has caused significant inconvenience, and I am left with no confidence in your dealership’s ability to provide the service I paid for, or to honor even the most basic level of customer care.

      Business Response

      Date: 11/22/2024

      Dear Sir or Madam:
      Thank you for taking the time to help our
      customer address any concern that they may have. Due to Federal and State
      Privacy Policy we are not able to communicate with any party about a particular
      account without expressed consent by the customer.

      Our policy is to deliver the best possible
      customer service to our valued customers. This is accomplished through building
      individual relationships with each of our customers. We will be contacting our
      customer to address his/her concerns directly.

      If you have any questions or concerns, please do
      not hesitate to contact us at *************

      Customer Answer

      Date: 11/25/2024



      Complaint: ********



      I am rejecting this response because:

      The issues have not been resolved still at this time. The car is in their possession and has been since Oct 2024. Still have not received a call from finance. I am done with dealing with the horrible situation. They can keep car and show it as paid on my credit report!

      Sincerely,



      ********* *******

      Business Response

      Date: 12/06/2024

      Our policy is to deliver our valued customers the best possible
      service while keeping them on the road. This is accomplished through building
      individual relationships with each of our customers. We will contact our
      customers to address their concerns directly.

      If you have any questions or concerns, please do not hesitate to
      contact us at *************

    • Initial Complaint

      Date:11/18/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In June 2024, we contacted Car-Mart in Mtn Home, AR in an attempt to purchase a used vehicle. At the suggestion of the General Mgr, ****** ******* a 2016 Hyundai Santa Fe Sport was presented to us stating that said vehicle ran great and the previous owner was a mechanic who changed the oil and maintained the car on a regular basis. Stressing this point 3 times I now suspect that he was well aware of the engine problem. At the time the car did appear in good condition and it drove well on the road. With a $500 down payment we bought the car for $8999 plus a Warranty for another $1299. The total financed amount was $10,548.50 to be paid out in 30 months. During the first few weeks, we drove the car on simple errands. Eventually we drove longer distances and soon noticed the engine emitting a tapping sound that grew louder & louder. It was discovered that there was virtually no oil in the engine but there was no evidence of an oil leak under the car, smoking or leakage of oil from the engine. Concerned, we added more oil and it sounded as quiet and smooth as the day it was purchased. As the weeks have passed we now add 3-4 quarts ($25/wk) of oil to the car each week. Finally the expense and fearing the engine would explode, we contacted Car-Mart to get repairs per the Warranty. At THEIR request, the car was tested by their mechanic and he logged the amount of oil being used by the car. After 3 weeks, the mechanic notified the General Mgr and us that the vehicle needed a new engine. Despite the report, the General Mgr stated that a $5-6,000 replacement engine was too much to pay for a car they only sold for $9,000. It is their contention that technically the engine hasn't failed; that we drive it until it does fail. And then what? Suggestions of a replacement car or a refund of money have been ignored. Neither the local nor the corporate offices will communicate with us. I'm sorry but they knew the sale price of the car when they pushed us to buy the warranty.

      Business Response

      Date: 11/21/2024

      Dear Sir or Madam:
      Thank you for taking the time to help our
      customer address any concern that they may have. Due to Federal and State
      Privacy Policy we are not able to communicate with any party about a particular
      account without expressed consent by the customer.

      Our policy is to deliver the best possible
      customer service to our valued customers. This is accomplished through building
      individual relationships with each of our customers. We will be contacting our
      customer to address his/her concerns directly.

      If you have any questions or concerns, please do
      not hesitate to contact us at ************.

      Customer Answer

      Date: 11/26/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** *******

    • Initial Complaint

      Date:10/24/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10/23/24 received a call that went to voicemail because I work third shift called them back to talk to ***** who was over my car note to find out that she was moved to the sales department I spoke to ***** on 10/11/24 and explained to her the situation that I’m in with being in the hospital and I would try to get my payments in on time but if not it would be paid in full on 10/29/24 when I returned the call today I was informed ***** was no longer over my car and it someone by the name of ******** and was also informed that there is no grace period which I already new but the policy states that they will work with you but that is not the case I was informed I had to show documentation of my health which is a hippa violation I have been paying a little toward the payment when I can but that is not good for them instead of helping the lady on the phone was very rude and even told me that the only option is for them to come and get the car. So not only do they lie and do false advertisement but the harass clients even tho they are supposed to put notes on the account they don’t they only put in what they want and treat the client like they are stupid and go against there own policy

      Business Response

      Date: 10/25/2024

      Dear Sir or Madam:
      Thank you for taking the time to help our
      customer address any concern that they may have. Due to Federal and State
      Privacy Policy we are not able to communicate with any party about a particular
      account without expressed consent by the customer.

      Our policy is to deliver the best possible
      customer service to our valued customers. This is accomplished through building
      individual relationships with each of our customers. We will be contacting our
      customer to address his/her concerns directly.

      If you have any questions or concerns, please do
      not hesitate to contact us at ************.

    • Initial Complaint

      Date:10/23/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Car mart is trying to make me pay for things that are not wrong with the car. The air conditioner works fine but now I have to pay before I get my car back. I have never missed a payment. I feel I am being screwed over. $600 dollars a month payments

    • Initial Complaint

      Date:10/14/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/31/2024 I along with a co-signer went to the car mart located on south university to purchase a vehicle. we weren’t able to test drive the vehicle. The sales manager **** ****** informed us that the company has a 7 day return policy stating if we did not like the car or if the vehicle has issues they will put it in the shop or put us in another vehicle of equal or lesser value. The car started having issues (I.e. the headlight went out due to the car not have a wheel well guard. The front passenger and driver door wouldn’t lock. The car check engine light was on. The car would occasionally not start, the tire pressure censor had a short. The battery needed to be changed due to the wheel well guard not being in place. On 9/5 we returned back to car mart told them of the issues the car has, they then told we had to put the car in the shop before they could put us in another vehicle. We then met ****** the service manager who came outside and took a glance and agreed the car needed to be put into the shop. Nothing was notated on the account. She then sent us to a mechanic that’s contracted through them to try and repair the car. On 9/12 we were told we could come pick the car and found the issues not fixed. When we started the car the check engine light was still on we told the mechanic and he told us to give him the keys and he’ll check he reset the codes. ****** called and said the car was ready again we told her the issues with the car and she told us she would speak to **** about it. Again no notation was made on the account. On 9/14 we returned back to inform them of the issues and their policy they then informed us that they were going to schedule us an appointment to put the car back in the shop due to the car breaking down **** and ****** the general manager of Car-Mart said car is having issues starting is due to the gear not completely being put into drive. She informed us that ****** was not in the office and that she would return on tuesday the 17th.

      Business Response

      Date: 10/14/2024

      Dear Sir or Madam:
      Thank you for taking the time to help our
      customer address any concern that they may have. Due to Federal and State
      Privacy Policy we are not able to communicate with any party about a particular
      account without expressed consent by the customer.

      Our policy is to deliver the best possible
      customer service to our valued customers. This is accomplished through building
      individual relationships with each of our customers. We will be contacting our
      customer to address his/her concerns directly.

      If you have any questions or concerns, please do
      not hesitate to contact us at *************

    America's Car Mart, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.