Complaints

This profile includes complaints for America's Car Mart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  America's Car Mart, Inc.

  1805 N 2nd St STE 401 Rogers, AR 72756-2423

• 

  America's Car Mart, Inc.

  905 Rogers Clarksville, AR 72830

• 

  America's Car Mart, Inc.

  1616 N Hervey St Hope, AR 71801-2521

• 

  America's Car Mart, Inc.

  1315 Stadium Blvd Jonesboro, AR 72401-4580

• 

  America's Car Mart, Inc.

  2174 Oliver Lancaster Blvd. Malvern, AR 72104

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September of 2024 i returned a 2017 ford fusion to car mart. the loan was current until the day i voluntarily turned that car back in. i have tried disputing it on my credit report the company will not correct it. they are not showing the car as repossed. they are showig it with late payment to the current date. this is in accuate it should show current then repossesed. with the credit reports all 3 should show this and due to current laws it needs to be corrected

  Business Response

  Date: 07/11/2025

   

  Dear Sir or Madam,

  Our policy is to deliver our valued customers the best possible
  service while keeping them on the road. This is accomplished through building
  individual relationships with each of our customers. We will contact our
  customers to address their concerns directly.
  
  If you have any questions or concerns, please do not hesitate to
  contact us at ************.

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought the 2016 Buick encore just a couple months ago, since then it has had an oil leak, bad gasket, etc. I had to pay out of pocket for a diagnostics then they took the car in and “fixed” it. Now a week later the car doesn’t even drive safely and I was almost hit by another car yesterday because the car wasn’t moving, the rpm’s rose but the gas petal was all the way down and car wasn’t moving. Obviously a transmission issue! I call and call and call and I’m told they refuse to put me in another safe vehicle of equal value! They just say they’ll call me back. I needed a dependable car and this is what I get!

  Business Response

  Date: 07/15/2025

  Dear Sir
  or Madam,
  
  Thank you for taking the time to help our customer address any concerns that
  they may have. Due to Federal and State Privacy Policy, we are not able to
  communicate with any party about a particular account without expressed consent
  by the customer.
  
  Our policy is to deliver the best possible customer service to our valued
  customers. This is accomplished through building individual relationships with
  each of our customers. We will be contacting our customer to address his/her
  concerns directly.
  If you have any questions or concerns, please do not hesitate to contact us at ************.

• Initial Complaint

  Date:05/27/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/26/25, the vehicle's check engine light came on, and the car struggled to accelerate. I mentioned to the dealership prior to purchase about issues with the vehicle back in March. That the vehicle did not feel like it was running properly. The saleman **** then told me that once we finished the purchase we could get the vehicle in for service as I do have a service contract with the vehicle. At no point was I made aware that I would have to get a diagnosis from an alternative mechanical shop pay for that and then turn around to pay the deductable of 75 when bringing it to car mart. It seemed like since it was made aware of before purchase it would be no problem to bring the vehicle in. I have made three car payments now and have not even registered the vehicle yet to be experiencing major issues with the vehicle. I am looking to either get me into a similar vehicle or have them refund me all of my money put into the vehicle including downpayment. This is not right.

  Business Response

  Date: 06/09/2025

  Dear Sir
  or Madam,
  
  Thank you for taking the time to help our customer address any concerns that
  they may have. Due to Federal and State Privacy Policy, we are not able to
  communicate with any party about a particular account without expressed consent
  by the customer.
  
  Our policy is to deliver the best possible customer service to our valued
  customers. This is accomplished through building individual relationships with
  each of our customers. We will be contacting our customer to address his/her
  concerns directly.
  If you have any questions or concerns, please do not hesitate to contact us at
  ************.

  Customer Answer

  Date: 06/10/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and we are working on a solution. Whether this is satisfactory or not will depend upon the result.
  
  
  
  Sincerely,
  
  
  
  ******** *******

• Initial Complaint

  Date:05/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 23, 2025, I was contacted by the El Dorado, AR Car-Mart location and told I was pre-approved for a vehicle. Based on that assurance, a Car-Mart representative came to my home to pick me up and bring me to the dealership. I brought my 7-year-old child with me, believing we were there simply to sign paperwork and receive the vehicle.
  
  After spending over three hours at the dealership, I was unexpectedly told that I needed a down payment. This was extremely upsetting because I had clearly communicated from the beginning that I did not have any money to put down. The fact that they still picked me up and had me sit there for hours—knowing this—felt misleading and disrespectful of my time and personal situation, especially with my child present.
  
  Desired Resolution:
  
  I am requesting that Car-Mart honor the original pre-approval as it was presented to me—without requiring a down payment, as implied in the initial communication. I was led to believe I was already approved and eligible, and I want the company to make this right.

  Business Response

  Date: 06/09/2025

  Dear Sir
  or Madam,
  
  Thank you for taking the time to help our customer address any concerns that
  they may have. Due to Federal and State Privacy Policy, we are not able to
  communicate with any party about a particular account without expressed consent
  by the customer.
  
  Our policy is to deliver the best possible customer service to our valued
  customers. This is accomplished through building individual relationships with
  each of our customers. We will be contacting our customer to address his/her
  concerns directly.
  If you have any questions or concerns, please do not hesitate to contact us at *************

  Customer Answer

  Date: 06/10/2025

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:I called the business and they told me they did not approve of the review I left and rejected the $500 I got by walking 3 hours to donate twice a week. The 3 hour walk back is the most difficult thing I have ever had to do in my life and I will continue to walk and donate then walk back home because it's the only way I can get money without a car. Now I'm not sure how I will get a car but that's clearly not carmarts problem. It's mine and mine alone 
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:05/15/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,
  
  I am writing to file a formal complaint against America’s Car-Mart regarding serious issues following my vehicle purchase on April 21, 2025.
  
  After contacting the Department of Motor Vehicles, I was informed that while the dealership submitted the paperwork, they have failed to send payment required to process the tag and registration for my vehicle. Because of this delay, I have been unable to legally drive the car for weeks.
  
  Despite the dealership’s negligence in completing their legal responsibility, I am now receiving calls and threats regarding repossession—even though I am paying for a vehicle I legally cannot operate due to their failure to finalize the registration.
  
  This situation has affected my ability to work, travel, and maintain my responsibilities. The temporary tag has expired, and I am left with no solutions or communication from the dealership.
  
  I am requesting:
  • That America’s Car-Mart immediately submit the required payment to the DMV so my registration can be completed.
  • That all repossession threats and further collection activity be suspended until this matter is resolved.
  • A formal investigation into the dealership’s failure to meet state compliance for title/tag processing.
  
  I have records of my purchase, attempts to contact the dealership, and my communications with the DMV. If this issue is not resolved promptly, I am prepared to file additional complaints with the ******* ********** ** ******* ****** *** ***** ********, ******** *******, and seek legal action.
  
  Sincerely, ******************** Vehicle  Purchased: April 21, 2025
  Dealership: America’s Car-Mart

• Initial Complaint

  Date:05/09/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One day late on a payment and they call 50 times a day and came to the house and knocked for 30 minutes after having perfect payment records now they say I'm out of service contract after saying they could help me fix my car I'm just telling you this is the 2 time dealing with these people on a car and I have always been harassed by them when I have a car I'm paying for but basically they are gonna fix that car they are trying to over charge me for or it can sit wherever it broke down at

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The salesman assured me that if any issues arose after purchase, I could take the car to a mechanic, bring back a diagnosis, and Car-Mart would fix the problem. Trusting his word, I moved forward with the purchase. Unfortunately, after following his exact instructions, I was told by your service manager that the issue was not covered under my service contract. I clearly explained the situation, but still received no help.
  Shortly after that unresolved situation, the car began overheating. I took it to a mechanic, who informed me that the water pump was damaged and advised I return it to Car-Mart. I called and reported the issue, only to again be told the issue was not covered. After more calls and further explanation, I was finally told I could bring the vehicle to your location and it would be repaired at a shop of your choosing. However, because my car was undrivable, I needed a tow—which I was told I'd be responsible to pay for. I was also told I could not know where my car was being taken due to company policy. That raised major concerns for me.
  When the car was returned, I was told the water pump had been fixed. But the rattling noise remained, and your service department dismissed it as "brake noise"—even though a previous mechanic had already diagnosed the issue as a faulty wheel assembly.
  About a month later, the vehicle started smoking on the highway and overheating again. After another trip to the mechanic, I was informed that whoever worked on the vehicle at Car-Mart had left the top/seal off the coolant reservoir, which caused coolant to spill out and damage the
  vehicle. I also found out there was now an oil leak under the car—something that wasn't present
  before it was in Car-Mart's possession. After informing Car-Mart again and providing another diagnostic, I was once again told the repair would not be covered and that I had exceeded the 24,000-mile warranty.

  Business Response

  Date: 04/24/2025

  Dear Sir or Madam:
  Thank you for taking the time to help our
  customer address any concern that they may have. Due to Federal and State
  Privacy Policy we are not able to communicate with any party about a particular
  account without expressed consent by the customer.
  
  Our policy is to deliver the best possible
  customer service to our valued customers. This is accomplished through building
  individual relationships with each of our customers. We will be contacting our
  customer to address his/her concerns directly.
  
  If you have any questions or concerns, please do
  not hesitate to contact us at *************

• Initial Complaint

  Date:04/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  U purchased a 2001 ford f150 from them back in 2019. The truck had constantly broke down with misfiring electrical shorting to the point it would shut the vehicle off driving down the road. I was told to bring it in for repair. About three days later I get a call stating that the truck was taken to auction and sold. Here it is 6 years later after being told I wouldn’t have anything to do with the truck due to their screw up. My wages are being garnished for their screw up. This company needs to have their doors shut for scamming people to voluntarily repossess vehicles. Don’t waist your breath on this company. Nothing but thieving two faced cowards taking advantage of the modest hard working people

  Business Response

  Date: 05/14/2025

  Dear Sir or Madam:
  Thank you for taking the time to help our
  customer address any concern that they may have. Due to Federal and State
  Privacy Policy we are not able to communicate with any party about a particular
  account without expressed consent by the customer.
  
  Our policy is to deliver the best possible
  customer service to our valued customers. This is accomplished through building
  individual relationships with each of our customers. We will be contacting our
  customer to address his/her concerns directly.
  
  If you have any questions or concerns, please do
  not hesitate to contact us at 866-819-9944.
  

  Customer Answer

  Date: 05/18/2025

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this 2013 Acura MDX from
  Americas Car-Mart in Madison TN, in April of 2023 because my previous vehicle had
  been stolen.
  ******* was my salesperson, and the
  agreement was if I purchased the SUV from them, they (Americas Car-Mart) would
  make all the necessary repairs on the front end without cost to me or the
  account.
  Please see the list below of the items
  that needed to be repaired at time of purchase:
  
  1. Needed a new Transmission
  2. Air conditioner: Does not cool
  3. When the truck gets to a speed of 60 miles or
  higher it shakes and trembles. Needs new Tires. (A attempt was made, over
  3 times to correct the same issue)
  4. Drivers side: power seat knobs on the left side
  of the seat, do not work and the plastic cover on the left and right side of
  the seat are broken off as well. 
  5. Sensor/error message displays on dashboard: (tighten
  fuel cap) over and over while driving. Very irritating and a nuisance. Fuel cap
  sensor light/Engine light sensor comes on and gives the following error message:
  (Please check and tighten fuel cap) (A attempt was made, over 3 times to
  correct the same issue)
  6. Safety issue: seat belt in second row of seats
  will not retract so it cannot be snapped close to secure the passenger. 
  7. Power window: the passenger seat (sitting next to
  the driver); power window button will not let the window up or down.
  8. Key fob: sometimes will/sometimes won’t open and
  close the power locks on the vehicle doors. Key will not physically open the
  lock (when inserted into the door itself) as it is supposed too.
  9. Connectors on the battery: are corroded and won’t
  allow the car to start without a jump off each time. Sometimes the car
  will die at a stop light when simply idling. (A attempt was made, over 3
  times to correct the same issue)
  10. Cigarette lighters: in the middle consoles are
  completely nonfunctional. None of the cigarette lighters in the entire vehicle
  work. 
  11. Phone charger in the front middle arm rest
  doesn’t charge the phone
  12. Code A12 is coming up on the dashboard (error
  message is: SERVICE PAST DUE) Continuing to happen even after oil changes/maintenance
  has been performed. (A attempt was made, over 3 times to correct the same
  issue)
  13. Headlight/flood
  light - out on the driver’s side when purchased.
  
  Within the months after
  I had purchased the car, I called the car lot over and over and over and over trying
  to get all these items repaired and was given the run around and shifted to
  different people and managers.
  
  In September of 2023…..I
  had a very disturbing and devastating experience regarding the key fob.
  I stopped after work to
  get gas. It was supposed to be a quick 5-10 min transaction. After I pumped the
  gas, I came back to the door to open it. The power locks would not open. The
  actual key would not open the door.
  My purse, cell phone and
  other belongings was locked up in the car. Several persons stopped to try to help
  me, with no luck. This whole situation took over 2 hours before a lock smith
  arrived to pry the door open.
  
  Once I got in, there
  were over 30 missed calls from family members, my child’s school, etc. My child
  had been not picked up for over 2 hours and this incident could have landed my
  child and me in trouble with the law, if it were not for the grace that the
  teachers gave me (they knew something was very very wrong, with this not being normal
  behavior, and this had never happened before).
  
  The next day I called
  the dealership manager and literally had to curse them out for them to
  understand the severity of what I had just experienced and for taking all these
  months to correct my key fob issue explaining what I had just been through.
  Even after I told them what happened they belittled me and downsized the
  severity of the situation. Still having the same nasty and demeaning attitude
  towards me.
  
  In the early part of March 2025 after
  making the payments consistently and on-time for the entire time of having the
  car, I found out that the monthly payment increased from $508.00 to $1008.00.
  I contacted the Account rep, the GM,
  as well as the corporate office and received no help nor positive feedback.
  Each conversation they simply switched the blame to other people or departments.
  Both the account rep (*****) and GM (*****) were very rude and spoke to me in a
  very nasty and demeaning way. (The entire time I’ve had this car and have had
  to call or speak with anyone at their offices, I have received the very worst
  customer service I have EVER experienced in all my years of the car buying
  process. They speak to you and treat you like you are the **** from a dog’s
  butt).
  I was told that if I didn’t make the
  payment on or before 3/20/25 that they were going to repo the car and take me
  to court and garnish my wages.
  On the date of 3/10/25 I spoke with the
  GM ***** and he informed me that I was charged for the Tires/New Key
  fob/Transmission/New Battery and all of the costs associated with the repairs
  were added to the back end of the loan, which not only increased the amount
  that is owed on the loan; I would be charged interest on those amounts, it
  extended the length of the loan term and I wasn’t even supposed to pay for
  these items to begin with, nor did I sign anything agreeing to these terms.
  To add insult to injury; I found out
  that there was a safety recall on this vehicle and therefore should not have
  been sold to me in the first place.
  Ultimately this car has left me
  stranded in dangerous places on several occasions and with that information, I
  came to a better understanding as to why I have had so may issues with it.
  I’m reaching out for help regarding
  this situation.

  (Please see the attached document.)

  Business Response

  Date: 05/05/2025

  Dear Sir or Madam:
  Thank you for taking the time to help our
  customer address any concern that they may have. Due to Federal and State
  Privacy Policy we are not able to communicate with any party about a particular
  account without expressed consent by the customer.
  
  Our policy is to deliver the best possible
  customer service to our valued customers. This is accomplished through building
  individual relationships with each of our customers. We will be contacting our
  customer to address his/her concerns directly.
  
  If you have any questions or concerns, please do
  not hesitate to contact us at ************

  Customer Answer

  Date: 05/14/2025

   
  
  Complaint: ********
   
  
  I am rejecting this response because:

  First, I (**** *****) give BBB the authorization to speak to America's Car-Mart on my behalf regarding this account. 
  
  This company has failed to inform me how I will be compensated/reimbursed for selling to me a car that had a Safety Recall, therefore it should not have been sold to me in the first place.
  
  I purchased the car in April 2023 under duress. They stated that they were going to make all of the repairs that I listed in my last letter to you, without charge, BEFORE I signed the paperwork to buy the car. Yet I found out in March 2025 that they actually had tacked all of these charges on the back end of the loan which extended the loan and that meant I would be changed more interest AND the final price of the car has increased to be several thousands of dollars more, than originally stated. 
  
  What does it mean to sign a contract under duress? 
  Being pressured to sign a contract under duress, also called coercion, means you're signing it against your will. In extreme cases, a party may threaten physical violence or even death unless you sign. Psychological pressure or lies about what could happen if you don't sign may also be considered duress. One example of duress might be telling someone, "If you don't accept these terms, you'll face financial ruin."
  There are several ways one person may use duress to compel another person to sign a contract, including:
  Threat of violence.
  Threat against personal liberty.
  Extraordinary economic pressure.
  Unconscionability, or bad faith, in the bargaining process or terms. 
  Misrepresentation, or fraud. 
  Nondisclosure of information that is material to the contract.
  Terms that are impossible to satisfy. 
  
  The also violated the CARS Rule which lists a number of practices that violate both the Rule and Section 5 of the FTC Act’s ban on deceptive and unfair practices. The CARS Rule has several areas that I believe they have violated but the 2 that stand out; makes it illegal to charge consumers for add-ons and requires dealers to get consumers’ express, informed consent before charging them for anything.
  
  What’s the penalty for violating the CARS Rule?
  The violation of any FTC Trade Regulation Rule – including the CARS Rule – could result in provisions that will require a company to change how it does business going forward, to give money back to injured consumers, and to pay civil penalties of as much as $50,120 per violation.
  
  I was an injured consumer because the car broke down in March 2025 and that is when I found out that there had been Safety Recall on this vehicle. This caused me to miss extensive time from work and loss of income. On top of that outstanding financial hardship / emotional destress that comes with been stranded almost 1000 miles from home. This car has stopped on me several times (on the highway) and all through-out having it, I couldn't seem to figure out why there were these electrical issues continuing to happen.
  
  And in all of that their reps have expressed that they DO NOT CARE what happened to me. Have told me that they had no way of knowing it had a Safety issue and that this sounded like a personal problem. They only want the car payment, and now they call my phone every single day, harassing me about making the payment.
  
  When they came and picked up the vehicle in April 2025, there were also some of my personal belongings left in there, which now I don't know how I'm going to get these back. I have spoken to them about this and again with a nonchalant / uncaring attitude, I was informed that they didn't have any way of giving back my personal belongings and that I shouldn't have let the car get repossessed in the first place. I looked into that matter and found out it is illegal for a company to hold onto your personal possessions. Please advise?

  
  Sincerely,
  
  
  
  **** *****

• Initial Complaint

  Date:04/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/08/2024 I purchased a 2016 Chevrolet Spark from America's Car Mart. I have been trying every since to get them to give me the paperwork so I can get a tag for the vehicle, they keep coming up with excuses as to why I can not get the paperwork. So I stopped making payments. I told them numerous times when I got the paperwork for a tag I would make payments in full. Well, on 04/08/2025, they sent someone to repossess my vehicle. How can they take a vehicle away without refunding at least part of what I have paid when the only reason I stopped making payments is because they would not give me any paperwork so I could get a tag and legally drive my car?

  Business Response

  Date: 04/08/2025

  Dear Sir or Madam:
  Thank you for taking the time to help our
  customer address any concern that they may have. Due to Federal and State
  Privacy Policy we are not able to communicate with any party about a particular
  account without expressed consent by the customer.
  
  Our policy is to deliver the best possible
  customer service to our valued customers. This is accomplished through building
  individual relationships with each of our customers. We will be contacting our
  customer to address his/her concerns directly.
  
  If you have any questions or concerns, please do
  not hesitate to contact us at *************
  

  Customer Answer

  Date: 04/09/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ******* *****