Complaints
This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 13,917 total complaints in the last 3 years.
- 5,793 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/04/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Walmart continues to not include my apartment number on delivery address. Fedex already knows this issue and are familiar with my profile and had to call me on the phone today to verify apartment number. I have tried to edit my address including my apartment number within the complete address but Walmart account page continues to change it when I save the edited address. I have had this issue with several shipped items and have created a stressful issue for me. I have even included notes asking the shippers to include apt. number but they don't or cant read. I had to resort to BBB because Walmart does not have a way to contact past their customer service and they are trained to read of a script, say sorry and get little results.
Business Response
Date: 10/12/2022
Walmart.com received a Better Business Bureau complaint from
Mr. **** ****** regarding his recent contact. We thank you for the opportunity
to address Mr. ******’s concerns and appreciate the time he has taken to
provide us.
After Walmart.com received Ms. ******’s complaint, we
reviewed her contact history.
Ms. ******’s address states the shipping address does not
include his apartment number. Upon review, on order#****************, the
delivery address shows ***** ** **** *** *** ***** ****** *** *****. The
delivery instructions show **** ** **** *** *** ***** ****** ** ***** and does
not match the shipping address.
We had reached out to Mr. ****** on 10.12.22 and advised to
edit the shipping address from the account information instead of the delivery
instructions and ensure it reflects the correct number before finalizing the
order.
Again, we thank Mr. ****** for his feedback and comments. If
either of you has any further questions or comments, please feel free to
contact us.
Sincerely,
*******
Walmart.comCustomer Answer
Date: 10/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although I have removed the Walmart found so called confusing information, It had nothing to do with my issue since the problem has been shippers not including apartment number in the address and not the street number. Hopefully apartment number will be included on further shipments.* * **** ** **** *** ***** **** ****** ********** ****** **** ******* ** ********* * **** ***** *** ** ********* ****** ******** ** *** ******* ** *** ***** **** ** ********* ****** ** *****
Sincerely,
**** ******Initial Complaint
Date:10/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've placed an order on line (order number ****************) and received an email informing me that the order has been canceled due to returns violations.
I have never been informed of any return violation, because I've never done any. This is an accusation in which I am not even informed of what I allegedly, have done wrong. The message says that all my online orders will be canceled, which sounds like straightforward discrimination (maybe based on my Latino last name?) I have never violated anything. On the contrary, I've had issues with some deliveries, which have been solved after I put some time informing Walmart. To give you some background, the only return I can think of recently was an order with 2 containers of Hershey dark cocoa powder. Both containers had exploded inside the envelope they were in (bad packaging, nothing that I did ) I started a refund and got a message saying I didn't need to return the items, which had to go in the trash since there was loose cocoa powder all over. Anyway, I'd returned them if needed, I didn't because I was instructed not to. Could you tell me what is the violation?
I've just contacted their customer service (a lady identified as ********) and have been treated like a criminal (without being informed of what exactly is my "crime"). I think this is an unacceptable way to treat a customer, and on top of that some of the items in the for-no-reason-cancelled-order, were needed for an upcoming trip. I would have to go buy some other place now. I also have some gift card money uploaded in my online account which I won't be able to use.
I would like to receive an explanation an apology for the treatment and all the time I have to waste with this. And also a way to use up the money loaded in my account before never again buy at Walmart online or in person.Business Response
Date: 10/10/2022
Walmart received a BBB complaint from ******* ******** regarding her canceled orders. We thank you for the opportunity to address Ms. ********' concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. ********' complaint, we reviewed her Walmart account and order history. We contacted Ms. ******** and advised that due to the returns history associated with her account, the account has been closed. As such, any future orders will be canceled and no further refunds or replacements will be issued. We recommend Ms. ******** contact their financial institution for further assistance, and suggest they make future purchases at a Walmart store.
Again, we thank Ms. ******** for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
*******
WalmartInitial Complaint
Date:10/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am upset I am a Walmart+ member and I pay yearly. I am getting spoiled food on my delivery orders, bad substitute items that are not close to what I order(example ordered watermelon got a yellow honey dew or order old bay season and replaced with garlic seasoning, or order rolls and get sub instead) I pay for express delivery and items are not available and still being charged, delays in delivery orders, and when I ask for a refund I am told to return to store like Krogers mess up their manager will come bring me the stuff or pick up why if i'm doing delivery that means I am not able to go to store very happy I have lost hundreds of dollars from Walmart since COVID and yo all dont even offer deals for delivery or coupon codes and discounts any longer the only store that doesnt I am being robbed by your service almost three years and horrible business. Your drivers deliver items on porch put on ground even in rain I have an entire patio set they don't bother placing or chairs or table. They deliver anywhere. I suppose to sign for orders they have signed for me because most times I don't. its getting bad. Have called and complain still waiting for someone to call meBusiness Response
Date: 10/13/2022
Walmart.com received a Better Business Bureau complaint from Ms. ******* **************** regarding her recent contact. We thank you for the opportunity to address Ms. *******’s concerns and appreciate the time she has taken to provide us.
After Walmart.com received Ms. *******’s concern, we reviewed her account and order history. Per Ms. ******* she receives spoiled food on delivery orders.
We had reached out to Ms. ******* on 10.13.22 and let her know that we have partnered with the store and addressed her concerns.
Again, we thank Ms. ******* for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
*******Business Response
Date: 10/20/2022
Walmart.com received *******
****************'s
rebuttal arising from her original Better Business Bureau complaint.We regret that we were
unable to provide a satisfactory resolution to her concern and appreciate her
additional feedback.
The store confirmed the delivery for the
delayed order, and we have compensated Ms. ****************.At this time, our response remains unchanged
and Walmart.com considers this matter closed. If either of you have any further
questions or comments, please feel free to contact us.
Sincerely,
*******
Walmart.comCustomer Answer
Date: 10/20/2022
Complaint: ********
I am rejecting this response because: I have repeatedly asked ******* to have a supervisor over her to call me which she has refused to do so. I am not satisfied and she is aware I advise her to have someone higher up reach out to me Monday. I have lost money and items and still waiting for store manager as well to call me but I would like for ******* supervisor or someone above her to reach out the issue isnt resolved same issues arising
Sincerely,
******* ****************Initial Complaint
Date:10/04/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order #****************:
The red xbox controller stopped working last week. I started the "Return" process online for that item.
In the email or insturctions, it wanted me to take the product to a Walmart store and finish the "Return" process.
I tried that on 9/30 @ Salem MO location.
C.S. Desk scaned the barcode that Walmart.com sent me.
They told me that it their system says that the item can't be return. (Even tho I had already started the return proccess in the Walmart app.
(Not in exact words), they let me know that I need to do their jobs by calling the 1-800 # and tell them whats the problem with the stores system.
(Even tho I don't work for Walmart, I don't have access to the stores system, and its not the customers job to do the CS job.)
I asked them if they could call for me (COMMEN SENSE)?
They said that they can't.
I called the #, I explained whats going, I gave the CS my phone because the # wanted to talk to CS.
The # wanted the CS to reboot the system, CS refused.
# then tried something on their end to try to fix it.
Did not work.
I told CS that is why I wanted them to call because the problem is on store side. CS told me that the problem is on my side of things!
That does not make any sense.
CS was going to over-ride the system and offered me a refund via gift card.
I told them I wanted the refund back on my card.
I handed my phone back to the CS so they can talk to the #.
They talked, CS handed back my phone, either the CS or the # ended the phone call.
CS then again offered me a refund on a gift card.
I told them no, I am leaving, I want to do this another day.
In the parking lot, I started a online chat, I had to explain to them 3 or 4+ times I had already tried to return the item to the store.
Chat wanted me to drive 30+ miles to a different store, I told them I don't want to use 2+ gallons of gas.
His sollution was to escalate it to the team and issue me a refund.
That was on Friday, 3 days later, still no refund. I want to return it.Business Response
Date: 10/10/2022
Walmart.com received a Better Business Bureau complaint from Mr. ****** ***** regarding his recent contact. We thank you for the opportunity to address Mr. *****’s’s concerns and appreciate the time he has taken to provide us.
After Walmart.com received Mr. *****’s, we reviewed his account and order history. Mr. ***** placed order #**************** for pick-up but received the Microsoft Xbox Wireless Controller-Pulse Red damaged. Upon review, Mr. ***** contacted Walmart customer service on Sep 30, 2022, and Oct 08, 2022, to request for a refund due to system issue was not able to process the refund. A refund was issued for $51.99 on 10.08.22 successfully.
We had reached out to Mr. *****’s on 10.10.22.22 if he needs further assistance.
Again, we thank Mr. ***** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
*******
Walmart.comCustomer Answer
Date: 10/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
Date:10/03/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I can no longer use walmart.com due to policy returns violation.... seems I've returned 12% value vs purchases. Like who can keep track. Why no alert I was reaching the threshold? I'm 62 years old and was using the app for my convenience. If I buy something without being able to see, feel, touch or smell it....then if it's not what I need... it's going back..... no one can accurately keep track of the returns vs purchases especially as much as I've purchased. $8,000 in purchases are quite a few items and I only found out this figure by Walmart......so when was Walmart going to share this with me? Oh, I know, after I've over breached the limit........Business Response
Date: 10/11/2022
Walmart.com received a Better Business Bureau complaint from
Mr. ******* ****** regarding his recent contact. We thank you for the
opportunity to address Mr. ******’s concerns and appreciate the time he has
taken to provide us.
After Walmart.com received Mr. ******, we reviewed her
account and order history. Mr. ****** is not able to place orders online due to
the return policy.
We had reached out to Mr. ****** on 10.11.22 and advised the
account has been cleared and may resume online orders.
Again, we thank Mr. ****** for his feedback and comments. If
either of you has any further questions or comments, please feel free to
contact us.
Sincerely,
*******
Walmart.comCustomer Answer
Date: 10/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
Date:10/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Walmart Plus offered a free Paramount Plus account. I was paying for a Paramount Plus account, with no commercials, that I had to cancel in order to accept Walmart+'s offer. As soon as I accepted their offer, about 4 days ago, I noticed right away that I was seeing a lot of commercials, and see it was Paramount's Essential plan, with commercials that Walmart offered.
Every day since I have called Walmart and asked them to cancel my Paramount Plus account. They said they will not unless I cancel my Paramount Plusaccount unless I cancel my Walmart Plus account. To me, that's against the law. Every third party (in this case Walmart) that offers Paramount Plus has to cancel it because Paramount cannot. I found this out because I have talked to Paramount Plus several times to confirm that Walmart has not canceled my Paramount Plus account so that I can pay again for no commercials on Paramount Plus.
Please have Walmart cancel my Paramount Plus account so I can renew my Paramount Plus subscription.
Thank you.Business Response
Date: 10/12/2022
Walmart received a Better Business Bureau complaint from*Ms. ***** **** regarding her recent contact. We thank you for the opportunity to address Ms. ****'s concerns and appreciate the time she has taken to provide us with her feedback and comments.*
*
After Walmart received Ms.*****’s complaint, we reached out to advise her that she will need to contact Paramount Plus to cancel that subscription. As such, Walmart considers this matter closed.*
Again, we thank Ms.***** *for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us. *
*
Sincerely,**
*******
WalmartBusiness Response
Date: 10/17/2022
Walmart received ***** ****’s rebuttal arising from her original Better Business Bureau complaint. We regret that we were unable to provide a satisfactory resolution to her claim and appreciate the additional feedback. At this time, our response remains unchanged, and Walmart.com considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
*******
WalmartCustomer Answer
Date: 10/18/2022
Complaint: ********
I am rejecting this response because: When Walmart is in charge of my Account I can add nothing to it like Showtime, or Roku Channels. Walmart needs to make this very clear or victims in the future who fall for this offer nor will they let anyone cancel it without cancelling their Walmart account because they ae control freaks not even certified by the BBB. They need to let me know how to cancel my account and renew my Walmart account without losing the balance of my payment for the year.
Sincerely,
***** ****Initial Complaint
Date:10/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
wal-mart order # *************** was placed on Sept 14th, and was verified as being delivered to the wrong address and verified a lost with USPS on Sept 29th USPS tracking number **************************
I called wal-mart and asked that they send a replacement item and they refused to send a replacement item even tho there is one in stock. I cannot simply rebuy the item because it is listed now for a price that is $30 higher and wal-mart refuses to refund the differenceBusiness Response
Date: 10/07/2022
Walmart.com received a Better Business Bureau complaint from Mr. *********** ***** on his recent order. We thank you for the opportunity to address Mr. *****'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After Walmart.com received Mr. *****'s complaint, we reviewed his account and order history. I found that the seller of the item VacMaster 12 gallon wet/dry vac removed this item. I deeply apologize for *****'s frustration and I am issuing a $30 e gift card so Mr. ***** may repurchase this item from another seller. The e gift card will come to your email with 24 to 48 hours and can be used in store or online.
As such we consider this matter closed.
Again, we thank Mr. ***** for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
****** Walmart.comInitial Complaint
Date:10/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ored a cell phone on Walmart's web page.
" Sep 03, 2022 order Order# ****************
Google Pixel 5 128GB+8GB Dual SIM Factory Unlocked 6 in 5G Phone Sorta Sage -Qty 1 - SIM Factory Unlocked 6 in 5G Phone Sorta Sage
Qty 1 -$462.60 - Return eligible until Oct 10 "
Walmart wouldn't take the phone back because they said it was sold BY MARKET PLACE.
I sent the SELLER 2 messages thru Walmarts " Contact seller to ask about your order " on the order page. They have not replied.
I'm 73 and live in a Group Home, I'm only allowed to keep $70.00of my S.S. for personnel use the rest goes to pay part of the cost of me living here:. So, $462.60 is a lot of money to me .
I've tried to buy service to this phone but I can't but either national service I want. When you go to buy a service on line you have to enter the IMEI No.but when I enter the IMEI No. 355660115316343 into AT&T and Version they both tell " Your device is not compatible with _______ network."
I have bought a prepaid card from AT&T but that wouldn't work either. I called AT&T and they said they don't provide service to the phone.
Can you help.
You will find info at:
https://www.walmart.com/orders/***************
https://www.walmart.com/ip/Google-Pixel-5-128GB-8GB-Dual-SIM-Factory-Unlocked-6-in-5G-Phone-Sorta-Sage/802231918Business Response
Date: 10/12/2022
Walmart received a Better Business Bureau complaint from Ms. ***** ******* regarding her recent contact. We thank you for the opportunity to address Ms. *******'s concerns and appreciate the time she has taken to provide us with her feedback and comments.*
*
After Walmart received Ms.********’s complaint, we reviewed her account and order history.*We have initiated a return for Ms. *******. Ms. ******* will need to return the item as soon as possible. The refund will process within 5-7 business days after the item is scanned at the return center. As such, Walmart considers this matter closed.*
Again, we thank Ms.******** *for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us. *
*
Sincerely,**
*******
WalmartInitial Complaint
Date:10/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Online order number ***************. Setup a return online and returned this item to the store for refund. Now being told it does not show as returned. Both of these items were returned and the entire order should’ve been refunded. I don’t know if something at the store was done wrong but I need a refund!Business Response
Date: 10/12/2022
Walmart received a Better Business Bureau complaint from ******* ***** regarding his recent contact. We thank you for the opportunity to address Mr. *****’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After Walmart received Mr. *****’s complaint, we reviewed his account and order history. On October 10, 2022, the Store Manager was able to refund Mr. ***** for the items that he returned. The money should go back onto his card in 5-7 business days. As such, Walmart considers this matter closed.
Again, we thank Mr. ***** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
*******
WalmartInitial Complaint
Date:09/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 8/23/2022, I purchased a television order #**************** and it was delivered on 8/23/2022. I never even opened the box because I realized that it was too small for the area I was going to use it. Therefore I put in a return request and the pick up was scheduled for 8/24/2022. I placed the return label on the box and the FedEx driver picked it up on 8/24/2022. He took the package, put it in his truck, but didn't give any kind of receipt.
After a week, I noticed that the refund had not been issued. I called customer support and they told me to wait at least 2 weeks. I did that and it did not refund so I had to call again. The CS agent escalated the case and assured me that I would get a manual refund in one day. Of course, that didn't happen so I had to call again. I spoke to a supervisor, ******, who also told me that he would escalate the case and get the refund issued since it is not my fault that the FedEx driver didn't do things properly. Then I got an email from Walmart stating that I need the receipt. ****** stated in the memo to them that I did not have a receipt due to Fed Ex error. It is so frustrating that Walmart is so incompetent in handling this issue. I told them to work it out with FedEx. It's not my fault if a FedEx driver somehow made the item "disappear." ****** gave me an incident #*******************.
So I had to call again and spoke to supervisor, *********, who was extremely helpful and waited on hold to speak to billing but was disconnected twice. He was then given the option to have a call back. He gave my phone number, but I never got a call. He gave me a new incident number *******************.
Once again, no one has contacted me to resolve this issue. Walmart has had my money for over a month and is unwilling to provide appropriate customer service. Walmart is responsible for arranging the pick up with FedEx and if the FedEx driver is doing something unscrupulous, I shouldn't be punished.Business Response
Date: 10/03/2022
Walmart received a Better Business Bureau complaint from*Ms. ****** ******** regarding her recent contact. We thank you for the opportunity to address Ms. ********'s concerns and appreciate the time she has taken to provide us with her feedback and comments.*
*
After Walmart received Ms. *********’s complaint, we reviewed her account and order history.*On October 3, 2022, we refunded Ms. ******** for her order. She should receive her refund in 7-10 business days. As such, Walmart considers this matter closed.*
Again, we thank Ms.********* *for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us. *
*
Sincerely,**
*******
Walmart
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