Business ProfileforBMW of Northwest Arkansas

I recently had a frustrating and costly experience with my 2013 BMW X3 at BMW of Northwest Arkansas: 7/24/2024: My car displayed a "Drivetrain Malfunction" error, so I took it to this dealership for repairs. 7/25/2024: The dealer diagnosed a battery issue and recommended replacing the battery and engine gaskets. I agreed and paid $4,000 ($2,000 out of pocket, $2,000 from my extended warranty). 7/26/2024: I got the car back. 7/28/2024: After driving less than 30 miles, the "Drivetrain Malfunction" error appeared again, and the car shut down on the highway. I had it towed back to the dealership. 7/31/2024: The dealer then told me the engine had blown and recommended a replacement with a remanufactured engine. I agreed, paying another $14,300 ($5,000 out of pocket, $9,300 from my extended warranty) for this repair. 8/20/2024: I got the car back, supposedly fixed. 8/25/2024: After driving less than 30 miles again, the "Drivetrain Malfunction" error reappeared. 8/26/2024: I returned the car to the dealership. 8/27/2024: The dealership now says the turbo is broken and needs to be replaced, costing another $4,000. In total, I've spent $18,300 ($7,000 out of pocket, $11,300 from my extended warranty), and now they want an additional $4,000, bringing the total to $22,300! My frustration: Each time the car returned from the dealership, a new "Drivetrain Malfunction" error occurred almost immediately, leading to another expensive repair. The dealership claims these are separate issues due to different failure codes, but all the failed parts were ones they had recently worked on. It's highly concerning that each failure happened right after their repairs, which suggests the issues might have been caused by improper or inadequate repairs. While the dealership stated they did their best to help me and offered the best discount on the repairs each time, these "discounts" only reduced the cost from a ridiculously high price to a normal high price.

Good afternoon, Kan. Our Service Team has and will continue to work with you on the repair of your vehicle, but there are elements of the situation that are out of our control. Per your discussion with the Service manager, we will be in touch regarding next steps.