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Business Profile

App Developers

Split Pay/Rent app

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/09/2026

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up with SPLIT PAY to assist in paying rent. You make a partial payment on your rent, SPLIT PAY pays your rent in full and then a few weeks later you pay the balance to split pay.I contacted split pay and advised I "might" have an issue with my initial payment. I was told that as long as I communicated they'd work with REMOVEDwas short on my initial payment. So I called to make an arrangement and clear it up.Several agents dismissed me. I kept escalating and requested management.I got an agent who apologized and assisted me in setting up an arrangement that was satisfactory to both parties. This was all done in email and I have the arrangement in writing.Shortly after setting it up I received an email from a different agent who reneged on the arrangement and cancelled my rent payment. This has resulted in a returned payment fee, a late fee and a threat of eviction from my apartment.I escalated again.I received another response saying "Let me take a moment to review the full conversation history so I can see exactly what was set up and promised to you previously. I want to make sure we honor that commitment".So far I haven't heard back and I am facing eviction due to them reneging on the arrangement I made in good faith.I have all supporting documents/emails. Your system would not allow me to attach them.

Split Pay/Rent app is NOT a BBB Accredited Business.

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When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.