Reviews

Review Details

• Review fromScott S

  Date: 03/25/2025

  1 star
  Get what you pay for. Basically you overpay for a phone that should be free and ************* in many areas. I also lose my service and can't make calls at all. When I call customer service they tell me I have to shut my phone off and start it again... at least every week. This came as a combo with streaming and was cheap. That's why it doesn't work. I will have to pay the phone off and go back to my old provider, *****. Cost more but never had a problem. Never. I have issues with this phone constantly having 1 bar. This phone was also a pain to set up because the old provider gives you a code and they don't like you leaving so the shut the phone off so you can't use it to change providers.

• Review fromKizzy R

  Date: 03/24/2025

  1 star
  Spectrum service is horrible I got the phone and it have not been a year I paid the phone off and they stole money saying I had another bill when I paid the full balance *********** do not connect all the time you get calls and texts hours later. And on top of all that they steal money from customers they ARE NOT A GOOD COMPANY FOR THE MONULE SERVICE. I HAVE THE INTERNET AND NEVER HAD A PROBLEM LIKE THIS.

• Review fromKendall H

  Date: 03/18/2025

  1 star
  Increased our price on month 17 of a 2 year contract without notifying me? No letter, email anything. We were told that it was due to the promotional price ending. I have it in writing that it was a 24 month promotion. I will be switching carrier and will not stop until I am refunded the amount I was overcharged. I will go out of my way to drag this companies name through the mud. All of their services are terrible as well as their customer service. Im done with ********************** and if youre reading this, I recommend never getting involved with this terrible company.

• Review fromJake G

  Date: 03/18/2025

  1 star
  Wifi ok mobile im giving a 1 star because im 7k miles away from home overseas and in order to use a Sim card to have my phone unlocked I need to have my phone paid off and active for 67 days.... are you serious? Never happened with ********* so now I have nothing and im overseas (im using wifi right now) but when im in the mountains I can't. This needs to change

• Review fromLisa D

  Date: 03/17/2025

  1 star
  Do not use this cell phone company. Its awful. I ordered a new phone and they sent it to the wrong address even though I confirmed with 3 different people that my address was changed. They tell you someone will reach out to you and they never do. Im currently paying for a phone that I do not have.

• Review fromNathan R

  Date: 03/16/2025

  1 star
  Ive been a customer for 2 years now. Ive returned a phone TWO MONTHS ago. Ive now paid 300+ dollars for a phone that Ive returned. I got charged backpay for service on a phone I DONT HAVE AND NEVER ACTIVATED!!!! DO NOT use spectrum mobile. They are scummy thieves.

• Review fromMarisa D

  Date: 02/28/2025

  1 star
  My father had an account with this company but passed away I filed the tickets with them and they closed them never reaching out for the documentation. And will not allow me to take to store. Instead they continue to charge me for service that has not been used.

• Review fromJoshua P

  Date: 02/25/2025

  1 star
  Spectrum tricked me into changing mobile service, saying that they were going to pay off my existing bill with *******, only to turn around once I switch service and told me they didn't do that.This is by far the worst company they scam people now i have a bill with ******* and stuck with spectrum biggest lying company ever.

• Review fromMichael B

  Date: 02/16/2025

  1 star
  Worst customer service an lie about everything Worst phone ******* is so bad I'm looking for new provider

• Review fromANA S

  Date: 02/14/2025

  1 star
  Spectrum mobile got me to switch my mobile providers with an incentive that they would buy out one of my devices, I submitted everything required within the time but waited six months with multiple calls and tons of excuses why the delay. I believe they wanted me to give in and forget about it . A 500 dollar gift card to buy my device. At the end they said that my claim was denied and that I didn't showed proof of device being paid in full with my previous provider, which is odd since I submitted the last statement even showing that I had overpaid and later on I received a refund from my previous provider. Completely unethical and I wonder how many more people have gone through the same.