Reviews

Review Details

• Review fromMiss P

  Date: 09/11/2023

  1 star
  I HATE dealing with spectrum. The store and phone reps are never on one accord. They have major miscommunication issues and seriously need to be retrained. Spoke with 6 different people about the same thing in 2 days and nothing was consistent. Removing myself forces my family to search other options or even lose their numbers they've had for years. Oh well....Is it that hard to leave footnotes or h*** even listen to the previous calls? With spectrum it is. So brace yourself for utter foolishness. This has to be the most unprofessional group of people I've had to deal with. I Hate dealing with spectrum.

• Review fromDona S

  Date: 08/30/2023

  1 star
  One of the spectrum over representatives call me on your cell phone from this number there cell number after our phone call of me being stressed from loosing my phone stated to me I was rude a** b**** and I think thats very unprofessional and I want them to find out who this was that not cool if they dont like there job they should quit

• Review fromMike N

  Date: 08/26/2023

  1 star
  If I could give less than one star, I would. We were Spectrum customers for two years, signing up for the mobile plans when T-Mobile acquired Sprint, our previous provider. We had T-Mobile before Sprint and wanted no part of them. We also had Spectrum Cable and ******** services at that time, and that's where the trouble began. We built a new house where there is no cable service. We use wireless internet and are quite pleased with it. We only used Spectrum Cable the first three days of that last billing cycle, but Spectrum wanted to bill us for a full month. Billing for services in our home state that are not delivered is illegal, so we paid the three days we owed. Spectrum continues to harass us to this day, trying to collect the balance. We kept the mobile service until this week when we attempted to change my wife's by-the-gig plan to unlimited due to her increased data usage. They wouldn't let us do so unless we paid the balance of that old cable bill, which we refuse to do. We got our final Spectrum Mobile bill after we removed our credit card information from the Spectrum account, intending to pay the final bill by check. We do not trust Spectrum not to attempt to put both bills on our credit card if we add it back to our now-closed account with them. We discovered however that Spectrum, unbelievably, will not take a check to pay for mobile services. They demand a credit or debit card. We went to a Spectrum store and tried to give them a check. They also refused. They will now undoubtedly attempt to collect the $167 we owe them for the final mobile bill, then, as they've done with the old cable bill, turn us over to collection. I intend to write the check out, then video me trying to hand it to a Spectrum clerk and, when the clerk won't take it, leave the check on the desk and walk out. It's going to be your choice, Spectrum: Cash the check or leave us the heck alone.

• Review fromFelicia R

  Date: 08/23/2023

  1 star
  Terrible service and miscommunication. One representative will tell you one thing, and another will say I was given the wrong information. Charged an unauthorized payment of $400.03 onto my debit card. Currently disputing it with my bank.

• Review fromBrian s

  Date: 08/22/2023

  1 star
  They Lie!!!!!!!!! They hard lock phones!!! I am bringing my fold 5 back Thursday!! They hard lock phone so you can never unlock it!! Because if they do ******* gives them a big discount on the phone and they sell it full price!!! But thank god there is a ******* worker that will unlock it for you for money has long you know how too contact him!! He told me the whole story about what they do!!!! Company need to shut down!!!! Never buy from them!!!

• Review fromShadoe V

  Date: 08/19/2023

  2 stars
  I always had internet service with spectrum. I had mobile service but it was for my brother. A few months ago I wanted to save money so I moved to spectrum mobile. I transferred my number to spectrum. I financed a iPhone 14 pro *** and I was happy. then as soon as I got the phone I was experiencing slow data speeds and mysterious data usage. I had **** Prior and my normal usage was about **** GB. There was one time I used 25GB but I always remained under 10. then spectrum told me I passed my data allowance. Im paying $39.99. I thought it would be no big deal until I went out. I like to post photos on my ******** sometimes but due to being throttled I could not post anything. then when I went to the movies I had to open the Regal app so they can scan my ticket: I couldnt open the app. the data was so slow that the apps dont function. I felt embarrassed. I had a brand new phone and it was acting this way. so that very same day I went to ***-Mobile store and signed up for their Go5G Plus plan because I had to get a secondary line. Ive been using T-Mobile for 2 months. My data usage is below 10GB. So Im still paying my spectrum mobile bill but Im not using the service because the data is unusable. I dont have the money to pay off the iPhone so I have to keep paying the installments. I understand spectrums unlocking policy but Im unable to use what was promised so they should unlock it regardless. Also its 2023 what are we doing throttling data? give people truly unlimited data and stop this throttling

• Review fromIlene B

  Date: 08/15/2023

  1 star
  This is worst cellular company I have ever used. I fell for their promo ***** cellular phone that incl- cellular, free ***************** The guy was new, he never told me that if I didnt connect my internet that the promo would go out the door & that my price would double or that my bills were separate. I did not realize at this point that I was only paying my phone bill & not my internet. Remember bills were separate & didnt receive a paper copy mailed to me. I was unaware that for months I had to pay separate for internet. On top of that my phone had issues that I needed to get 2 different SIM cards within a first few months of having it., I was so distracted with all the phone issues that after 3 months of internet bills (I wasnt aware off till then-because my promo lapsed) was sent to collections. Ive tried to resolve this *********** a disconnect with the stores & the customer service manager by phone. they pass it off on each other. Store manager tell you to deal with CSM by phone & vice-versa, with no resolution . They are a very deceiving company, Ive called and spoke to CS which didnt give me the correct info about billing, nor does their App work correctly. Only way to find info about your phone is the website. By that time its too late -STAY FAR AWAY!!!!!!! NOTHING BUT A HEADACHE ????

• Review fromLisa P

  Date: 08/14/2023

  1 star
  Horrible cell service , dont believe it works the same as ******* because it uses ******* cell towers .

• Review fromSheri C

  Date: 08/13/2023

  1 star
  If I could leave less than one star I would. I was moving and had a business landline with them. I called to have the phone moved to new address I was told that my new address could not have a landline and they could send a mobile and port it over. That was on July 31 2023 today is August 13 2023 and theyve still not ported it over. *** called countless times 20 at least and theyre always working on it. *** almost had a break down over this. Do not use this service its a nightmare.

• Review fromStephen B

  Date: 07/27/2023

  5 stars
  I do not understand all the negative reviews. Spectrum Mobile is working just fine for me. I'm financing a couple of very high-end items, an Apple Watch Ultra and the iPhone 14 ***************** they're using ********* towers, coverage is on a par with other carriers in my area. I also have a phone with T-Mobile ("TMob"). TMob pulled a bit of a bait-and-switch on a deposit for the same items, quoting me one price at about $350.00 one week, and over $775.00 for a deposit on just the same phone two weeks later; they said it was due to a new "credit check system."Well, that *** very well be, but it doesn't impress me, and considering I've been with them for over two years now, I was hoping for a better deal.Spectrum Mobile, out-the-door, $277.85 (or so).I've had ************************** from **********************, and ******************** Internet/Home Phone. I have a Land Line through Spectrum, and 100MB/Sec Internet. I have no problems with either. I always am able to get through to customer service, and have them solve any issues I've had.I wish Spectrum Mobile had 100GB ************* like T-Mobile, instead of the *****GB offered. Being an MVNO, they have to buy blocks of data from ******* and re-sell it; this is a common practice. This *** be a minor issue, depending on how my data useage racks up. I'm eager to see what kind of "throttled" speed occurs after 20GB is used. 1MB Up/500KB Down, I'm told. Beats 2G speeds, anyway, but I think the *** should limit throttling to 4G at this late date. Modem speeds are so passe'!So that's it! I like both services and I was able to upgrade my phone and watch. I'm happy so far. I'll be back with another review later.Be Well All!I understand technology. I also understand limitations of some things. I know, generally, how to get around those issues, including phone firmware, if I have to get "creative." iPhone's, luckily, are pretty straightforward.W