Reviews

Review Details

• Review fromTracy C

  Date: 10/01/2023

  1 star
  Worst company ever! The customer service ***** they are very incompetent or I should say just stupid and the supervisor isnt any help they are just as dumb! I would advise not using this service unless you like dealing with stupid people who **** you off and over charge you. They caused a problem and they dont want to fix it!

• Review fromBen C

  Date: 09/27/2023

  1 star
  Too much to tell about their service abroad. Hanging up on you while abroad, disrespectful, giving me one price before leaving to the ********, then sending a text with a different price after you arrive and that price is what they stick with even though we were given a different price. Some of their reps agreed with me and yet supervisors never call. They say a request for a call back was never left. Yet I asked for a call back.Do yourself a favor, go with a professional company. I got better service and a better deal with another company. If I can give it a zero I would.

• Review fromLauren P

  Date: 09/25/2023

  1 star
  Literally the worst experience ever!!!!!!! Do not go with Spectrum mobile!!!! Long story short Got my new phone which I was not able to receive calls for some reason. No one can figure it out so they sent me a new phone and then that phone didnt work either. Must have spoken to 15 different people at this point. Literally spent hours upon hours in spectrum stores and with customer service over the phone trying to get my phone to work correctly. Ended up having to terminate my service and send back the phones. Now they are trying to charge me for damage to a phone that I had for a week that didnt work in the first place. They are claiming it was scratched. We did not scratch or drop the phone. They want to charge me $550!!!! I dont even have a phone or service with them. I am not dropping them for internet. I will not give them my business. Absolutely absurd.

• Review fromGlenda G

  Date: 09/23/2023

  1 star
  The worst mobile service. Its extra slow and so is customer service! They dont help at all.

• Review fromjane t

  Date: 09/23/2023

  1 star
  I have nothing nice to say about this company! I tried to get them to write off an iPhone that I purchased for my son who passed away in another state. I tried telling that I have no way to retrieve his phone. They said that the only way they would write it off is if I was the one who was dead. In addition, I had a free line, which one of the 10 people that I spoke with wiped out (when the conversation was about the iPhone cost) I never asked that my free line be deleted from my account and when I said I wanted it back, they decided to charge me for it. I can't begin to tell you how stupid these people are. If you don't anticipate any issue-good luck. If something happens then consider yourself screwed.

• Review fromSue B

  Date: 09/22/2023

  1 star
  The worse ever. The representatives are not on accord with information. Illegally charges tax on Illegal restocking fee. They do not honor the commitment and promises. Will do anything to keep your money. Do not trust them.

• Review fromBrian K

  Date: 09/19/2023

  1 star
  DO NOT GO THROUGH SPECTRUM FOR MOBILE..I signed up to use there mobile service and purchase the phones for a monthly payments..3 months after purchasing the phone it suddenly shut offNever stopped or even a scratch on phone and they said they could not do anything about the phone and said to send it to *******..So we sent it ******* and they said the phone is junk..We told spectrum and they wouldnt take the phone off account and they said we need to continue paying for the phone PLUS we have to pay for the services every month even though we cant even use it because of the contract agreement even though the phone was junk..I finally said Fine we well pay for the phone until its paid off but im not paying for the services since it cant be used and the said they cant disconnect it and have to still pay for the services and phone even though there phone they sent was junk..This is the worst cell phone company to go through and service *****..DO NOT USE THEM FOR SERVICES..Its nothing but problems..

• Review fromShawn R

  Date: 09/17/2023

  1 star
  I purchased a iPhone 13pro from here. Did the contract of 2 yrs. They offered a small $10 discount if you have internet but once i moved and no longer needed it my bill went back up $10 dollars. What they do not tell you up front but hide in there wording is that there billing is done in the rears so you are never ahead on billing. The fact my bill was already generated for September they did not acknowledge my phone being paid off prior to the billing date. So even though I paid the Iphone itself off early they still took out my full payment and do not ******* as 2 payments for my phone because the initial payment for my phone and my plan are to be $96.67 every month. No one can tell me where my extra payment went because there is no credit on my account and my October bill is showing full amount just for service.

• Review fromMilly S

  Date: 09/16/2023

  1 star
  Awful! Id rather give zero stars but system wont permit anything less than 1 star. I had to drive to another city (54 miles round trip) last Sat. was in store several hrs They renigged on promise of 1 free phone to move from ******* I had to buy the phone which was also crappy. Sun. I had to go to another store (**** miles round rip) returned crappy phone and moved number to another phone. Then was told Id have to go to first store to get my $ refund and actually turn over phone. Mon I again drove 54 miles to return phone and despite the dishonesty of their employees charged $50 restock fee. My acct was credited almost immediately Then it was charged again and a wk later still dont have my money. Plus, found out on Wed they disconnected line when phone was put by on their system and they could not or would not turn phone bk on without creating a new line and me paying another activation fee plus more than double what monthly bill is supposed to be. Spectrum is dishonest and will tell big fat gibs to get business then their very poorly trained staff either knowingly or unknowingly tie you into knots and try to get more money, all while the company has provided you nothing they promised. If youre considering Spectrum mobile I suggest you RUN not walk in the opposite direction. I am now going by to ******* and thankfully they are able to recover my phone number.

• Review fromPatient P

  Date: 09/15/2023

  1 star
  Good service horrible customer service! Been with ********************** for 3 yrs called in with a question and it was horrible after being transferred ******************* was rude and literally got loud with me and I only had a question about my plan! 6 months left to pay on my bill and Im out !