ComplaintsforBomb Party
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/14/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I signed up with bombparty.com to sell their surprise jewelry in January, the jewelry has turned customers fingers green, it has become tarnished and gross looking...I have personally given refunds because the customer doesn't want to waste any more money on a faulty product. Their solution to that is to send me more surprise jewelry and that's feasible, I am out cash money from giving refunds and left with trash jewelry. I have tried several times to call their customer service line which is disconnected. I have contacted them via email and I get no response back. I tried to contact them for the past 3-4 months wanting to cancel my account/subscription which is $19.95 per month with no success! I'm literally out over $300 due to this company.Initial Complaint
08/07/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I was a rep for Bomb Party. They stated in the initial contract that they would buy back any leftover inventory if I should decide to stop selling their product. They have not done so and will not answer the phone. They also have been charging me $20 a month for access to their back office. They removed the app from my phone and I no longer have access to it but they are continuing to charge me for the service. I have sent emails and many phone calls with no response even though they say they will return the call in 24 hours. I am sick of this company taking money from me with no way to communicate with them. They are thieves.Business response
08/16/2023
Resolved through support system. Account was closed, received items, and will refund today.Initial Complaint
07/21/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased inventory from a Representative that was your new inventory which consisted of the halos and Candyland.I received outdated inventory with R** numbers in the ****s and 4000s.I have spoken with the Representative and she has confirmed the inventory was supposed to be the new collections.The R**s should have been in the ****s at least.I have been fizzing with ** for a long time but I have never had this happen to me.Please explain how I received outdated inventory. I ordered fourteen (14) rings.Below are my receipts and the shipping confirmation receipt from the receipt.Receipt One:Bomb Party Receipt Order Number: OQBBJT-******* Your Order Details QuantityProduct NameOptionPrice EachLine Total 1Original Ring Bomb11$19.95$19.95 3July Birthday Collection 2023Size 10$19.95$59.85 Subtotal Price: $79.80 Discount: $11.97 Tax: $6.78 Shipping: $6.99 Total Price: $81.60 Receipt Two:Bomb Party Receipt Order Number: OP1KPC-7998546 Your Order Details QuantityProduct NameOptionPrice EachLine Total 10Original Ring Bomb11$19.95$199.50 Subtotal Price: $199.50 Discount: $29.93 Tax: $16.96 Shipping: $6.99 Total Price: $193.52 Shipment Confirmation:Your order hasn't quite shipped yet, but it will soon. We've generated a tracking number for this order for you so that you can keep an eye on its progress.Order Details You placed an order with x** on 6/20/23 for 14 items, totaling $275.12. If this is not correct, please reply to this email to let us know!Invoice Number: WQANKN Order Date: June 20, 2023 Order Total: $275.12 Contents: 14 items I submitted a complaint through **s portal and still have not received a response.Business response
08/16/2023
Thank you for reaching out to us.
As Bomb Party Corporate we do not typically intervene in the sell of inventory between reps. **** is something that is handled independently between the two reps. ******** I would be happy to look into the order further. I reviewed our ticketing system and do not see that you have submitted anything to our support staff. Please reach out to us at ******************************** to better assist you.
Customer response
08/17/2023
Complaint: 20357249
I am rejecting this response because: I am not a Rep.I made a customer purchase and the inventory was old.
I definitely submitted a complaint through the online system and was informed by ******* that you all are behind.
Sincerely,
*************************************Initial Complaint
06/29/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I never received my items from ** rep ****************************** I ordered june 14th and have yet to receive any response from her regarding shipping. The tracking label says that **** is waiting for it. I spent hard earned money on a ring I expected to receive and didn't. Reading several other complaints from multiple customers is very disheartening. This company needs to do better.Initial Complaint
06/19/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a Ring Bomb Party product as a gift from a consultant. As I put the ring on the recipient it broke immediately . I contacted customer support at Ring ******************** with in one week of receiving the defective ring. I got an email back a couple weeks later that I should either wait " a long time" or go to the customer support portal. I tried the portal and it would not load in any browser. I contacted again, nothing. I tried the portal again, same result. I made an account in order to receive a claims "ticket". As I've tried to log back in several times to see the status of my claim, I've needed to reset my pass code, to which a reset email is never sent. There is no customer support phone number that works, there is one listed, but it does not work. I have emailed five or six times to date. So, I'm lost as to what to do, it feels like a bit of a circus.Business response
06/20/2023
Thank you for reaching out to us!
I apologize that your ring did not meet our quality standard and we are happy to send you a replacement. I have responded to your ticket and you will receive this response via email. Please respond to the email and we will receive your response directly in our ticketing system.
Look forward to talking to you soon.
Kind regards,
********
Initial Complaint
06/16/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I placed 3 orders with 3 representatives whom I thought was trustworthy in beginning my collection I was treating myself for my birthday and 4.0 Gpa in college. In the 1st order I received a damaged ring, Rep told me in the live to email her to know how to contact support for a replacement. She never emailed back. So I submitted a ticket within the emails they send with the receipt. I got an email about submitting a ticket so I did that and havent heard anything! This was in May! The second rep I ordered 19 items from rings, necklaces, and earrings; I spent some moneys on that order especially for sterling club items! Unfortunately here I am a not a package of items from the second order of 19 items. The 3rd rep I purchased 2 things from and had no issues on my order having damaged items out of the 2 things ordered! I should have received the 2nd package before the 3rd purchased order, and definitely should have had it by now anyways! I submitted a ticket to this company and have not received any kind of response from them! I would love to have my jewelry that I spent quite a few hundred dollars that day on hopes of beginning a jewelry collection and also helping small businesses that are trying to grow their businesses with this company.Business response
06/20/2023
Thank you for reaching out to us!
I am so sorry to hear that you have experienced issues with your orders and I am happy to help. I have located your ticket in our system and reviewed your orders as well. I will be responding to your ticket immediately to make sure that you receive the product owed as quickly as possible.
I will also follow up with you on your ticket regarding any damaged items.
We appreciate you, and I look forward to speaking with you soon.
Kind regards,
********
Customer response
06/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
05/16/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Bought several times to get the link it up necklace and finally got the one I wanted after having for 30 days the necklace began to change like tarnished. Contacted my rep she got me a return label and sent my link it up necklace set back. I got replaced with something different and that I already have 2 of. This is not ok, I returned a product and expected the exact same returned. Called customer service and the 2 people I spoke to were NO HELP basically oh well. Well no i am not okay with that solution. I want a refund or my link it up necklace back Period.Initial Complaint
05/15/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Hello good evening my name is *************************** and I ordered shoes size 11 rings in sterling silver And just so happened that the two that I picked out, turned out to be the same exact ring. I was wondering if I can be refunded on one of the rings or if I am able to change the ring in another size 11. Sorry for the inconvenience. Thank you so much. and may *** bless you all! if somebody can get back to me at there earliest convenience it would be greatly appreciated because I really dont think its fair that I purchased two sterling silver ring and ended up with them both being the same exact ring. Who would wear the same ring on 2 separate fingers. I dont think it right I have to stay with 2 of the same rings when I paided for two completely different rings. once again thank you *************************** phone number is ************ Email is ********************* Happy Mothers Day!!!!Business response
05/16/2023
Hi ********************,
Thank you for your kind words, and thank you so much for partying with us! All of our reveals are random and the only items that can be chosen are the size and collection for each jewelry piece. Our operations team in combination with our design staff try to create the best mix possible with a variety of beautiful settings. Although our team does put forth the effort to create a beautiful mix of pieces, it is possible that customers can reveal a duplicate setting. We understand that duplicates have the potential to dampen the fun, so we are happy to make a one time exception and send you a Sterling size 11 for you to reveal at home. I will be reaching out to you today to confirm your shipping address.
We thank you for being a part of our party!
Kind regards,
Isabella
COO/ Co-Founder
Customer response
05/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
05/05/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I signed up on bombparty.com to sell jewelry, I have tried several times to call their customer service line which is disconnected. I have contacted them via email and I get no response back. I tried to contact them well over 6-8 months ago wanting to cancel my subscription which is $19.95 a month and have not go no response backsBusiness response
05/15/2023
Hello *****,
I am sorry to hear that we were not able to cancel your account in a timely manner. I have reviewed our support portal and see the first and only time we we received a request to close your account was on May 2nd, as a result we closed your account that same day. Although we do not typically allow refunds for back payment of our monthly subscription fee, I will go ahead and process a refund for 2 months of fees today. You will see this reflect on your account linked to **************** within 7 business days.
Please email ******************************** if you need any further assistance.
Kind regards,
********
Initial Complaint
04/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a OG ring that turned my finger green! I also bought a necklace and it broke the 2nd time I wore it. I reached out to the company and no response. I would lije to be refunded for the broken necklace.Business response
05/02/2023
I would be happy to help!
Depending on your PH and the metal type of the ring you revealed, it is possible that this is what is causing the green ring on your finger. We would be happy to refund you for the broken necklace! I have reviewed our ticketing system and do not see that you have submitted any tickets with **. However, I do see your order and am making sure that your OG necklace is refunded today.If you need any further assistance please feel free to reach out to ** any time at ********************************
Thank you,
*******************************
Business response
05/02/2023
I would be happy to help!
Depending on your PH and the metal type of the ring you revealed, it is possible that this is what is causing the green ring on your finger. We would be happy to refund you for the broken necklace! I have reviewed our ticketing system and do not see that you have submitted any tickets with **. However, I do see your order and am making sure that your OG necklace is refunded today.If you need any further assistance please feel free to reach out to ** any time at ********************************
Thank you,
*******************************
Business response
05/02/2023
I would be happy to help!
Depending on your PH and the metal type of the ring you revealed, it is possible that this is what is causing the green ring on your finger. We would be happy to refund you for the broken necklace! I have reviewed our ticketing system and do not see that you have submitted any tickets with **. However, I do see your order and am making sure that your OG necklace is refunded today.If you need any further assistance please feel free to reach out to ** any time at ********************************
Thank you,
*******************************
Business response
05/02/2023
I would be happy to help!
Depending on your PH and the metal type of the ring you revealed, it is possible that this is what is causing the green ring on your finger. We would be happy to refund you for the broken necklace! I have reviewed our ticketing system and do not see that you have submitted any tickets with **. However, I do see your order and am making sure that your OG necklace is refunded today.If you need any further assistance please feel free to reach out to ** any time at ********************************
Thank you,
*******************************
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Customer Complaints Summary
73 total complaints in the last 3 years.
32 complaints closed in the last 12 months.