ComplaintsforBomb Party
Faux Jewels
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Complaint Details
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Initial Complaint
08/05/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I went on ************* Ring Bombs live last night. I placed an order she mentioned my order on her live and then skipped right past me. All because I said with excitement how happy I was to find another ring bomb gal. She said to me on her live in front off all the viewers" we don't do that on other peoples lives". Referring to me saying I usually watch a gal from Omaha and I was happy to have found another rep I had never seen before". She blocked my comments and skipped my order all together. I will never order from her again obviously, and she was so rude and belittled me for an innocent comment. I even apologized in the comments and that's when she blocked me. Super snobby and unprofessional after I just placed a $40 order with a stranger. She shouldn't have any kind of authority to treat people as poorly as she did me.Business response
09/01/2021
Business Response /* (1000, 5, 2021/08/16) */ To whom it may concern, This is the first our corporate office has heard of this complaint. Our Party Reps are independent contractors and as such are free to run their small businesses in any legal way. However, at corporate if we receive a complaint, we will address this with the rep. To date, this customer has not contacted us. Because she contacted the BBB instead of us directly, we do not have the information necessary from her to take the steps she has requested. Bomb Party denies any and all wrong doing as the complaint is against an independent contractor and this complainant has not contacted us for any resolution.Initial Complaint
07/28/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ring Bomb Party is a scam! I was a rep for them for a short time but they had nothing together. But my main concern is that I placed a pre order before I quit and was told I would receive the product I had already paid half of the cost. Now they are telling me I'm not going to receive the product and have to pay them a restocking fee for a product that was never mailed to me. They will be hearing from my lawyer..not everyone is going to let you get by with this. I'm not the only person this has happened to. Please if you are thinking about doing Bomb Party please don't it is a scam! I do have my receipt also.Business response
08/31/2021
Business Response /* (1000, 5, 2021/07/29) */ Hi *********! Thank you for bringing this to our attention. You absolutely still have the option to receive any orders that you didn't request to cancel at the time of your resignation. I was unable to find a ticket where you were told otherwise, but I will be looking into this further. I see that we received a ticket from your through our portal yesterday about this, and I will be responding to you there with a link to pay the balance of your order so it can ship accordingly.Initial Complaint
07/26/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased 2 ring bombs from bamsbling.bombparty.com on April 9th and I did not receive either product.Business response
08/31/2021
Business Response /* (1000, 5, 2021/07/28) */ Hi *****! Thank you for bringing this to our attention. Very sorry to hear that you didn't receive your items, and I want to help make this right! At your convenience, please submit a ticket through our support portal with your name, order number(s) and the name of the rep you purchased from. The link is https://bombparty.freshdesk.com We look forward to hearing from you!Initial Complaint
07/10/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I purchased two rings on May 27, 2021 and have never received the rings. I have tried to contact the hostess of the party selling them many times. She has said that she couldn't find the order (I have two order numbers) then she said she found it and was mailing it out on July 3, 2021 and would send me the tracking number. I haven't received the product or a tracking number. I have filed a ticket on their website with no answers yet. I just want the rings or my money back. It's been almost two months with no answers.Business response
09/03/2021
Business Response /* (1000, 5, 2021/07/13) */ Thank you for bringing this to our attention! I actually responded to your ticket regarding this yesterday, and was awaiting additional information from you. Now that I have that, I can proceed with getting this resolved. Please be on the lookout for a response to your ticket shortly! Consumer Response /* (2000, 8, 2021/07/13) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
07/03/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Bomb party did a promo in May 2021 for every dollar customers spend they get 50 cents product credit. The customer just had to sign up and place their orders between the time frame. I signed up and placed my orders within the time frame and was refused my product credits afterwards. I'm not the only customer who experienced this and I even gave proof of my orders. The company is refusing to comply with their deal promo. I as well as Many other customers spent more money with them just to get the promo deal and I feel I was scammed. I even had my rep contact them as well and they said they did find my account but they won't do anything about it. I'm furious!Business response
09/02/2021
Business Response /* (1000, 5, 2021/07/06) */ Bomb Party posted the requirements for this promotion on multiple websites and locations. One requirement was that you complete the registration which included providing an email address and creating a password. Ms. ********* did not complete this requirement as Bomb Party has no record of it. Ms. ********* did not receive the promotion as she did not meet the requirements. Consumer Response /* (3000, 7, 2021/07/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) They told my rep that I did sign up properly but they refuse to fix the issue. If I didn't sign up how could I access that account which is where I was able to retrieve my order information. Order information was sent though screen shots that I included. Those screen shots were from my account that I properly signed up for just for the promotion. These screenshots also included the dates from those orders which were between the proper dates for the promotion.Initial Complaint
06/21/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I purchased 6 items between May 4th & 31st. I was told I would receive 50% of credit due to "back office " issues. I did not receive credit because I did not open a "new" account. Again... a "back office " issue. The company should have a way of checking purchases to verify. If not, I would be glad to send you my credit card statement.Business response
10/06/2021
Business Response /* (1000, 11, 2021/09/22) */ Our customer support team has already been in contact with this customer regarding the promotion we were running at the time. We explained the steps involved to receive the credit and hate that she is unhappy but we cannot make exceptions when we have policies in place. If she would like to speak to customer support again, she is welcome to submit a ticket or speak to our team via live chat on our website. Thank you!Initial Complaint
06/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered about 4 rings from this company. They give the option to ship, or pick up. I live 10 mins from the person and chose to pickup. She's not responding to me to pick up my rings she's checking my messages but ignoring me. That's close to $100 worth of items I'm not able to get. I tried to contact the company and they make it impossible. So basically they leave it to the representative to solve the issue or anything in reguards to that. They take your money but then give no opinion to help you with an issue. So now I'm out of around $100 and didn't receive my products with no customer support whatsoever.Business response
09/01/2021
Business Response /* (1000, 7, 2021/07/02) */ ******** thank you for bringing this to our attention! I'm very sorry to hear that you have had a less than pleasant experience with a BP rep, but I want help make this right! Please email me at ******@bombparty.com with your order number(s) and the name of the rep you purchased from. I look forward to hearing from you!Initial Complaint
06/15/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I hosted a party ***** **** and it took almost 2 months to get my hostess rewards. When they finally came in, one of the stones had fallen out of the ring before I even got to open the box. I have emailed the business multiple times over the couple months with only a delayed short response one time. I've asked questions since then and have not heard back. I still have not heard back about sending a replacement for the damaged ring.Business response
08/31/2021
Business Response /* (1000, 5, 2021/06/15) */ Hi ******! I'm happy to take a look at this for you. Please email me at ******@bombparty.com with your ticket #s and a picture of the ring that lost a stone. I look forward to hearing from you! Consumer Response /* (3000, 7, 2021/06/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I emailed immediately after I saw the BBB response and sent a follow up 3 days later, it has now been 5 days and I have yet to hear back from the email address provided. Something still needs to be done about my damaged ring and I don't appreciate only receiving a response this way through BBB and not through my emails. I don't want to say I accept this response then have it not be resolved because I can't get an email back. Business Response /* (4000, 11, 2021/07/02) */ Hi ******, I have been awaiting your email but have not received anything as of yet. I will search our records and reach out to you directly at the email address associated with your customer account.Initial Complaint
06/13/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On May 30, 2021, I purchased $100+ in Ring bomb party orders. The rep was kind and helpful, but when I was supposed to have received my package, it never came. I contacted the USPS, my local PO, my neighbors, I looked everywhere for the package. It never showed up. Yes, it's frustrating as a shipping issue, but due to the fact that it was my second or so time ordering from this company, I not only lost out on the jewelry I purchased, but I am out of the $100+. While my rep was understanding, I received only a coupon for my next order for my troubles.Business response
08/31/2021
Business Response /* (1000, 5, 2021/06/15) */ Hi ******! Very sorry to hear you never received your order! I know shipping/delivery issues can be frustrating. Please email me your order number(s) with the items you did not get and we will see what we can do! My email address is ******@bombparty.com. Consumer Response /* (3000, 7, 2021/06/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I had emailed at the address that was left and after 9 days, have still yet to receive any response. Business Response /* (4000, 9, 2021/07/02) */ I have located your ticket sent through our support portal, which I am working on responding to now. Very sorry for the delay as your message never came through to my email address.Initial Complaint
06/09/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered a May ring, from a live show from Montana Fizz, the owner of that business is ***** ******** i helped ***** on her live that night got my ring, the ring was fine, but a few days later the ring lost a stone, contacted the company its self and i dont have tracking on that order anymore as i thought all was fine, very disappointed and upset as ive spent many dollars with this company, please help make better, i do have on bank statement when i bought the ring, ive emailed Ring Bomb Party, they have not looked into the matter, thank you, ******* ***** ***********@netzero.***Business response
09/01/2021
Business Response /* (1000, 9, 2021/07/07) */ Hi *******! Thank you for bringing this to our attention. I have reviewed the support ticket you submitted regarding this and it looks like we were never provided with your order number. This is required for all replacement claims. I will follow up with you on your ticket and help you track down the needed info so we can get this taken care of for you!
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Customer Complaints Summary
75 total complaints in the last 3 years.
33 complaints closed in the last 12 months.