Complaints

This profile includes complaints for Coleman Worldwide Moving, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Coleman Worldwide Moving, LLC

  1 Eagle Ridge Dr Midland City, AL 36350

  
• 

  Coleman Worldwide Moving, LLC

  109 Loftin Rd Dothan, AL 36303-5736

  
• 

  Coleman Worldwide Moving, LLC

  2120A Montevallo Rd SW Birmingham, AL 35211-4428

  
• 

  Coleman Worldwide Moving, LLC

  5235 Kooiman Rd Bldg 6A Theodore, AL 36582-1627

  
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  Coleman Worldwide Moving, LLC

  6165 Andrews Ave Ozark, AL 36360-2917

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My children and I moved from the ** to **. We hired Coleman to do the move. The service agents and representatives pushed us to take their insurance policy, which we did. We arrived along with part of our shipment-- a number of items with significant value did not arrive. Allied Coleman (and their ** partner Sirva) have no accountability and are now denying an insurance claim against items that were not delivered or never appeared at my home. It is shocking that they had a one sided investigation-- come look at my apartment, come see what is missing, come see how your pushed me to get insurance for this and now leave me and my children without items.

  

  Business Response

  Date: 12/13/2023

  We do regret that ************************ was not fully satisfied with his overseas relocation and regret the delayed response to this complaint. The shipment was handled and shipped through Allied international who acted as the international shipping company as well as handled the delivery in ******. Due to this, the claims falls under the responsibility of their claims department. Their correspondence with ************************ in claims review was: 
  
  Hello ******
  
  Thank you for your patience while your claim was reviewed.
  
  The trace has proved negative and it has been reported that all items that were in the container were delivered, I find no exceptions at delivery to document any loss and your claim is declined.
  
  

• Initial Complaint

  Date:02/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was pushed into signing a contract with a $600 "certain day" fee. I wasn't notified until noon the day of the move that the movers from Coleman would not be showing up, effectively being in breach of their own contract. I was told there would not be a refund issued until the move was completed. I have followed up with my "move coordinator" numerous times through email in regards to my refund, and I'm given no information and no proof of a refund being processed. This move was completed over a month ago. Moreover, my six foot tall mirror was destroyed during the move, and Coleman will not be issuing any payout of this. Every time I've tried calling my move coordinator at the number in her emails, there is no answer and goes to voicemail of a different employee. Any time I've had the chance to speak to my coordinator, I've notified her of such, and I'm blown off. Then she tells me she doesn't receive any of my calls or voicemails - most likely due to them going to the wrong voicemail, as I've stated. Overall, this has been a terrible experience.

  

  Business Response

  Date: 02/09/2023

  We regret that ***************** was not fully satisfied with her recent relocation, thus leading to this complaint/dispute with the BBB. We have just requested that a reimbursement for certain day load be sent to *****************. We hope that will bring resolution to this matter. 

  Customer Answer

  Date: 02/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Coleman Worldwide moved me from ***** to ******** in July of 2022. They refused to provide documents for the weight based charges as they agreed. They illegally charged me to use a credit card for payment. It is illegal to do so in both ***** and ********. They broke the law.

  

  Business Response

  Date: 01/19/2023

  Our records indicate that ****************** performed a credit card dispute and this matter was resolved in that process. We regret that he was not fully satisfied with his experience, which led to this complaint to the BBB being filed. We hope that he is enjoying his new home in ********.

  Customer Answer

  Date: 01/19/2023

   
  Complaint: 18544210
  
  I am rejecting this response because: This complaint has nothing to do with the card dispute.  This is a separate legal matter.  Coleman violated state law in ***** and ******** by charging a credit card fee.  That was not the focus of the card dispute.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning, my husband and I recently used Coleman Allied for our recent move from ********* to *******. We had pleasant service with *********************, who came to do our estimate and decided to proceed with the move as it was at a competitive rate than what others were quoting. We did everything we were told to do by ***** leading up to the day of the move, we were told due to the number of items the packers had to pack, it would result in over $2K more than what was quoted. During the move, we've told the packers multiple times not to pack certain items that were on top of our luggage's that we would be taking with us. They proceeded to pack our backpacks that were filled with personal documents (i.e. passports, SSN, and marriage license) and all of our clothing items (that were stacking on top of the luggage to make it clear we were taking it with us). When we realized these items were taken and packed, we asked ********* (Driver) if he may retrieve these items from the truck. He advised it was already packed pretty deep in the truck and he would be able to retrieve at our storage unit in *******. Once arrived in *******, these items were not retrieved and stated, "could not be found". Please note, that the movers stacked boxes up very high in the back of our storage unit and all furniture in the front of the unit, which makes accessing these boxes impossible. We reached out to *********************, who sent us to ************************, who advised her GM (*********************), stated we would need to look for the items in our storage ourselves and if not found file a claim. Normally this would be fine, but with how the storage was packed, we would not be able to walk in and look. We were not happy with this resolution, so ********* finally moved us to her supervisor ***************************, who reached out to us via phone/voicemail. We've have called back multiple times with no response. All we are requesting is for movers to come move out our items so that we may search for these documents.

  

  Business Response

  Date: 11/30/2022

  We regret that ****************** was not fully satisfied with her recent relocation to *******, thus, leading to this complaint to the BBB. At the same time of this complaint, we were contacted through other media means as well and worked with our team in the Orlando **** to send a crew out to unload the storage unit to help identify the missing belongings. The crew performed this work on 10/28/22. It is our belief that the missing items were located at that time. We do hope that this offers some resolution to this matter. As a mover for over 100 years, we strive to deliver a strong customer experience to everyone we serve. We hope these efforts to achieve that resolution shows that mission and hope that ****************** is happy with her new home in *******. 

• Initial Complaint

  Date:10/13/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See attached word document narrative of events. Note that both Allied *** Lines and Coleman Worldwide Moving LLC handled our move. Horrible and incompetent service, deceptive business practices, failure to re-imburse us properly for delay of shipment and services not provided. They even lost track of one of our shipments for three weeks.

  

  Business Response

  Date: 02/10/2023

  We do regret our delayed response to this complaint; however, after this complaint was filed, our team worked with ************** reimbursed him an additional $1600 for delay. The check was made and sent on 11/10/22. We hope this will bring a resolution to this matter. 

• Initial Complaint

  Date:10/10/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I am a customer of ******************************************* for a move from ******, ** to ********, **. ********************* is the sales agent for this move. I originally signed our contract in August for our move in September. Pick up was 9/28/2022 & their delivery window states 10/2/2022-10/12/2022. In early September my wife and I got an offer accepted for a property in ********* Now that we had a closing date, we wanted to adjust the delivery window from 10/8/2022-10/12/2022. I reached out to my moving coordinator on 09/09/22 ******************************* to adjust the dates. They replied stating that they would reach out to the sales agent as he is the person who ultimately decides that. I was not notified but at some point my moving coordinator no longer works for the company. I followed up with an email to *** on 9/13/22 stating that I hadn't heard back from the coordinator regarding the delivery adjustment. He never responded.Then I got another moving coordinator, *****************************. I sent her an email requesting the same change of dates, ************** stated I spoke with *** regarding the adjustment. This email conversion happened on 9/26. She responded with the response that she will need to get with *** regarding the delivery window.On 9/28 they showed up on the agreed date to load the truck. I spoke with the coordinator again along with the driver making sure we can deliver on 10/8-10/12. I was assured they'd put it in the notes for the dispatch.Two days later *** said he did not know of the delivery adjustment and that we would have to pay storage since they planned to deliver on 10/2.Since then I've been getting bounced around between contacts and not getting responses to emails. I left a message for *******************. Called twice the following day and my calls were ignored, did not ring fully. One minute later I called from my wife's phone and she answered.Please see attached emails. I do not want to pay storage for this.Account info: Grip / ****** Thank you,***************

  

  Business Response

  Date: 11/03/2022

  We regret that Mr.. **** has not been fully satisfied with his recent relocation that made it necessary for him to file this complaint/dispute with the BBB. Our records indicate that we have worked with Mr. **** after this complaint was filed and that his household goods were delivered on 10/27. As a mover for over ********************************************************************************************************************************* this instance. 

  Customer Answer

  Date: 11/03/2022

   
  Complaint: 18188834
  
  I am rejecting this response because: We still are missing some pieces that were shipped. We ended up paying more in order for them to deliver the goods as well. They have not offered anything to help apart from words. I sincerely believe they should not have the A+ rating by the BBB.

  
  Sincerely,
  
  ***************

  

  Business Response

  Date: 06/15/2023

  We apologize for our delayed response to this complaint. Our records indicate that Mr. **** did work with our team to reach a resolution of final charges of $16,486.33 for the relocation and related storage costs. Our records indicate that Mr. **** also did unfortunately file a claim for delay and some damages relocated to the transit of his household goods. As an agent for Allied *** Lines we are required to let the van line handle and assess any claims hauled under its interstate authority. He was reimbursed $575 related to delay and $3,236.39 related to damages incurred. As a mover for almost 110 years, we strive to deliver the best service possible for every individual, family, or organization that we serve. We regret that goal was not fully achieved in this instance and Mr. ****** expectations were not fully met. We do hope he is enjoying the greater ********* area. 

• Initial Complaint

  Date:10/03/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently separated from the military on 9/8/22. I was living in ******, **. I relocated to **********, **. Coleman Worldwide was the company that came and packed and loaded my things. The workers arrived 50 mins late firstly and it took them 8 hours to finish. Once they were done they left, however, they left several things behind that were suppose to go onto the truck. I had to pay $100 out of pocket to ship it to my new location. I was told I cant be reimbursed for then inconvenience by the military contractors. Our date of delivery for our things were suppose to be 9/26/22. We still have not received anything.Time goes on and I call Tier One everyday to get a status and they tell me that they have to locate a driver to drive the truck to **********. I hear this same excuse everyday when I call. I think personally our things are lost or stolen because there are several cases from this company where it is common. We need answers of where our things are and if they are stolen or lost we need full compensation! We have furniture, clothes, shoes, kitchenware, multiple tvs and tv stands and sentimental things that we love. Please help ** get some answers

• Initial Complaint

  Date:09/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 12,2022 coleman allied moved my belongings from ****************** ** to ********** **. Only part of my belongings arrived in **********. For a month now Coleman Allied has been promising my items to be delivered to me. Three different times I have been told a driver is coming to Richmond Hills to retrieve my items and deliver to me in **********. Each and every time their truck was to full to deliver my items to me. They forced me to pay in full before any item was delivered because the delivery truck was going to arrive in ********** on Saturday and the payment office is closed on the weekends. I did in good faith and now cannot receive my items. I feel I have been patient but enough is enough. Please help me get my belongings.

  

  Business Response

  Date: 02/10/2023

  We do apologize for our delayed response to ********************* complaint to the BBB as we are trying to catch any missed complaints. As noted, there was an overflow with this shipment which constituted some items being delivered after the initial shipment was picked up and delivered. The remaining items did get delivered on 9/19. We do regret the inconvenience of the additional delivery as we strive to  have every shipment load and deliver in full.