Complaints

This profile includes complaints for Coleman Worldwide Moving, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Coleman Worldwide Moving, LLC

  1 Eagle Ridge Dr Midland City, AL 36350

  
• 

  Coleman Worldwide Moving, LLC

  PO Box 960 Midland City, AL 36350-0960

  
• 

  Coleman American Moving Services

  2405 College Ave, Suite 109 Fort Lauderdale, FL 33317

  
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  Coleman Worldwide Moving

  5819 Lexington St. El Paso, TX 79924

  
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  Coleman Worldwide Moving

  9601 Railroad Dr. El Paso, TX 79924

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Coleman was contracted to move our household belongings from ***** to *******. When they delivered our belongings on June 19, 2025, a large amount were missing with a retail value of approximately $18,500. Our things were crated and put into storage, and due to the amount of things missing, it is believed that one or more crates are unaccounted for. We have had no contact from Coleman about their attempts to find our belongings or what could have possibly happened to them. A third party investigation also found no evidence of our belongings. We would like to have our belongings returned to us.

  

  Business Response

  Date: 07/15/2025

  We regret to learn that *** and Mrs. ******* recent relocation involved some items not arriving at the time of delivery. Our ********, ** location reached out to them today to share that several of their items were located in our warehouse, and we are working with them to arrange delivery.
  
  As a company with over 110 years of moving experience and as a longstanding provider of relocation services for the men and women of our armed forces, we strive to deliver a strong customer experience on every shipment. We regret the inconvenience caused by these issues and hope this brings us closer to a full resolution for the *******.

  Customer Answer

  Date: 07/18/2025

   
  Complaint: 23563414
  
  I am rejecting this response because:

  Most of our belongings were found and returned to us on July 17th. However, we are still missing some household items. We are in contact with Coleman and they are aware. 

  With 110 years of experience moving military families, one would think that the business would be proficient in the process. This experience has been our worst move in 15 years and 6 moves. It has caused undue stress and hardship to our family in an already stressful experience. 

  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company employees told me they would pickup the empty boxes and packing paper from a government move once I called them. Company agreed to pickup empty boxes and packing paper for 6/9/2025 pickup date. Company no-showed, is avoiding our calls and is refusing to pickup the empty boxes and packing paper that was required from the *** move.

  

  Business Response

  Date: 06/24/2025

  We regret the delay on the response to this complaint. We did reach out to our team in Hawaii and confirmed that a debris pickup was performed and this matter should hopefully be resolved. 

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/16/2025 I contracted with Coleman Allied Movers to move my household belongs from ******* to *******, with an agreement that the move would occur on 5/9/2025 and my belongings would arrive to ******* within 5-7 days from point of pickup. The full price of the move was prepaid directly to Coleman Allied by wire transfer before the day of the move. On the day of the move, Allied sent a much smaller truck than planned and a second truck had to be sent. We were told the deliver of both trucks would still be in that delivery window. We did not receive the belongings from the second truck and were told the items are in storage indefinitely because they do not have a driver and it will be weeks before they have a possible driver. This has created a huge burden on us as this second truck has clothes, kitchen items, tools, beds, etc. This is completely unacceptable and breach of contract. Also, they crammed my belongings in the first truck, damaging furniture and mirrors.

  

  Business Response

  Date: 07/14/2025

  We understand Mrs. ***** concerns regarding her delivery, including a portion of her items arriving on a subsequent shipment. Our records show that her remaining items were delivered on May 31 and that she is currently working with Allied Claims to address any reported loss or damage related to her relocation.
  
  As a moving company with over 110 years of experience, we strive to deliver a strong customer experience for every customer that we serve and regret that mission was not fully achieved in this instance.

• Initial Complaint

  Date:01/29/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was the worst move experience of my life, and I have used movers a dozen times - including internationally.The team who packed my truck caused damage to my house, took 8 hours versus my quoted 2, and ignored my requests to pack fragile items with extra ********** items were delivered 18 days outside of the delivery window. I was assured by my move team that I was eligible for a $100/day claim. That helped to smooth things over since I had to extend my stay at my destination by 18 days to meet the truck, and had to purchase a work wardrobe for a 3 day conference. Not only was I assured I would be covered by the delay claim, but also the clothing I had to purchase because of the delay.When the truck arrived, I was informed most of my boxes didnt have the number stickers to correspond with the moving inventory. When I pressed the topic, I learned that my items were left uncovered in an exposed area of the warehouse, and my boxes were covered in bird f**** My boxes needed to be repacked to avoid issues on delivery. As items were brought off the truck, I saw that my sectional couch was moved completely uncovered, and was covered in grease and footprints. I had to stand my ground with the delivery team that I did not have all my boxes. After some conversation more boxes were found in another part of the truck. Even after that one last box had to be delivered late, and it arrived open with items missing.Then, in filing my delay claim, I was informed I was ineligible due to delivery at a storage unit. When I pointed out that delivery to a house would mean reassembly of my furniture, and now I have no confidence that all boxes are present for me to reassemble furniture, my comments were ignored.Since then, the claims team from allied has reached out asking if boxes were delivered to me that belonged to someone else.This would have been a laughably bad experience, had they not broken my grandmothers piano, broken antiques, and cost me $5500

  

  Business Response

  Date: 07/14/2025

  We are truly sorry that Mrs. ******* experienced so many challenges during her recent move and understand how frustrating and disappointing this process was for her. We also regret our delayed response to this complaint and appreciate her patience in giving us the chance to address her concerns.
  
  While there were delays and service issues, we provided a $900 payment as a goodwill gesture to help with the inconvenience she experienced. As a company with over 110 years of moving experience, we strive to make every relocation as smooth and stress-free as possible. We regret that we fell short of that goal in this case and wish that Mrs. ******* the very best and hope she has settled into her new home and is enjoying Florida. 

• Initial Complaint

  Date:08/30/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am active duty *************************. I recently was stationed in ***************, ** from ************,**. Coleman was part of my move. They lost half of my household items and are not doing anything significant to find the missing items. The missing crates had a couch, a king size bed frame, a TV, a handmade redwood table. Kitchen items. Clothes, shoes. A dog bed. Coleman and Tier One have a list of the missing items.

• Initial Complaint

  Date:08/27/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 17 June 2024, I signed a contract for moving furniture and personal property from *******, **, to ***************, **. Contract stated maximum cost of $12,152.92. It could be a lower price if shipping weight was less. Because of the timing I had to pay full total when *** were delivered at ***************. On 6/11/2025 I purchased a cashiers check for the $12,153.92 contract. HHGs were loaded onto the van and it went to the storage facility to wait for additional load(s). The moving van was loaded and weighed on 18 June 2024. Weight was less than contracted. Shipping cost had decreased to $11,168.79 - a $984.13 decrease. We learned this while encountering to ***************. When the **** were delivered I spoke to the customer service representative, ******** ******** about the cashiers check being $900 + more than reweighed amount. She said there was no problem, accounting would send funds for the difference. She said it would take 4 - 6 weeks to process the refund. That was 11 weeks ago. Still no refund. I think they are trying to defraud me or they have one of the most ignorant accounting departments in business. All Im asking for is credit the $984.13 I paid - no more; no less.

• Initial Complaint

  Date:08/22/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Payment there was no communication about how to make payment prior to the move. We were given a payment link on Friday afternoon, May 31, 2024, for packing that was scheduled for Monday, June 3, 2024. This resulted in a $275 credit card fee. We were prepared to pay earlier and had we known there was a fee, we would have paid by check.Piano Fee we were charged a special handling fee for a piano, totaling $102.19. We do not own a piano.Late delivery approximately 75% of our possessions arrived 1 day late while the other 25% arrived 9 days late, all acknowledged by Coleman Allied. Stated compensation is $100 per day late and we received a check for a total of $100. We were also not informed to keep receipts for any necessary items purchased as a result of late shipping.Packing/materials/labor items were poorly packed, and some furniture was not padded resulting in many damaged and ruined items. In some cases, little to no packing material was used in boxes. We paid $2,865.96 for packing plus some portion of $9,135.44 for labor for packing as described by the Coleman Allied brochure and salesman description. Services paid for were not rendered in full.Reassembly Part of the moving expense we paid for was the disassembly and reassembly of some furniture. No disassembled furniture was reassembled upon delivery. Service paid for and not received.Not shipped Approximately $1,000 of Oak (Red and White), Cherry, and Walnut woodworking lumber was lost/not shipped.Home Protection the driver failed to protect floors with floor runners. Newly cleaned carpet was soiled and wood flooring was damaged.We have pictures but your form won't allow us to upload them. They can be provided when needed.

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The moving company has not delivered the items within the agreed-upon timeframe, causing inconvenience, a loss of confidence in the company's ability to provide stellar customer service, and unwanted additional costs.

• Initial Complaint

  Date:07/17/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business had a contracted delivery date window that was delayed MORE than one week. This has created a financial and emotional hardships for myself and my family. I am also losing wages having to take additional time off work for delayed delivery. The offered reimbursement for items purchased or daily per diem of $100 a day is NOT adequate. I still do not have my household goods which are now scheduled to be delivered tomorrow (18th) and Friday (19th) and were contracted to deliver no later than the 9th. So far Allied has denied requests for bill adjustment and is expecting payment in full tomorrow!

• Initial Complaint

  Date:07/15/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Where to begin? We moved from ** to **. The movers showed up when they were supposed to, just to lull us into a false sense of security. They gave us a six day delivery window. We heard nothing during that time (common theme). So I called them on day 5/6. And to my surprise, our belongings had not even left SC. And even better, they couldn't tell me when they would arrive. After 5 days of radio silence, we found out our belongings would be delivered 10 days late. They told us to buy what we needed to get by, and they'd reimburse us. Another lie. Our belongings arrived with many boxes damaged, our antique dining room set damaged, and all of the hardware for all of our beds and dining tables missing. Their reply is the picture of indifference. RUN, DONT WALK AWAY FROM THIS COMPANY!!