Complaints

This profile includes complaints for Express Oil Change & Tire Engineers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Express Oil Change & Tire Engineers

  1880 Southpark Dr Hoover, AL 35244-2094

• 

  Express Oil Change & Tire Engineers

  16971 Highway 280 Chelsea, AL 35043-8318

• 

  Express Oil Change & Tire Engineers

  7157 Aaron Aronov Dr Fairfield, AL 35064-1815

• 

  Express Oil Change & Tire Engineers

  5046 Highway 17 Helena, AL 35080-3511

• 

  Express Oil Change & Tire Engineers

  1123 Huffman Rd Birmingham, AL 35215-7501

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The use of my personal information, filing a false charge. Which suggests service was completed on my personal vehicle 09/06/2024. This is false. The amount supposedly charged under my name is $142.57.

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took 2014 ***** Cruze to Express on ***************, Al on July ******* for its routine oil change, Friday August ****** check engine light came on. Called dealership immediately in ******* to get car scanned and appointment for repair they said bring it in left work right then and was almost to dealership when smoke came rolling from engine compartment pulled into dealership tech comes out hooks up scan tool and pops hood, I freak out there is oil all over my engine and engine compartment but NO OIL CAP the blood of my baby 10 years old is all over the place under the hood, NO OIL CAP 3 people were doing things to my car the guy underneath in the bay, the guy checking air filter and fluids and then another guy comes in with a blue watering can looking jug and pours the oil in engine, then the 1 guy shows up with a dip stick at my driver window. Did guy 1 not tighten oil cap properly or was it guy 2 was the oil cap even put back at all? I dont know..I just know there was NO OIL CAP. The dealership tech and I go back inside he asked have you had anything done to the car recently? I said yes I had the oil changed so I called Express while crying and shaking, told the assistant manager **** what has occurred he says I have to bring it back to them to inspect and IF it is deemed it was their fault they will have to be the place that does the repairs at no cost to me. I said NO, I did not feel comfortable with Express making any repairs to my car, then the manager ? on his name calls me and says they want to come get the car and check it out and if I LET THE DEALERSHIP TOUCH MY CAR THEN IT VOIDS THEIR WARRANTY AS IS STATES AT THE BOTTOM OF THE ***** WORK YOU SIGN. I didnt personally sign anything my receipt is emailed and I did not allow Express to come get her, the dealership still has my baby I know mistakes happen and this is going to be a costly 1 Im afraidThank you and Have a blessed day. ***************************

  Business Response

  Date: 08/06/2024

  Thank you for the opportunity to look into this matter, after investigation by our Operations Leader, He was able to connect with the customer. She stated the oil light never came on and she never saw smoke from the vehicle. The engine light came on while she was at work. She called the dealer and they told her just to drive it to them. She stated that the vehicle did fine and had no issues till just as she was pulling into the dealer. As she was pulling into the dealer smoke came out from under the hood. When the tech at the dealer raised the hood it was found to be missing the oil cap. A manger from our store went to inspect the vehicle and found the same. We installed a new oil cap and requested to inspect the vehicle. The customer would not allow us to inspect the vehicle.  We have pulled the video and found that the oil cap was on the vehicle at the time it left EOC. The customer stated that the dealer said there is nothing wrong with her car at this time.  She has decided to allow us to recheck the vehicle even though the dealer says there is no issue. We will be inspecting the vehicle to determine if any of this exist. Thank you.

  Customer Answer

  Date: 08/09/2024

   
  Complaint: 22086739
  
  I am rejecting this response because: I did let EOS do their own inspection of my car. **** @ *** said they would pay for repairs to my car which could take up to 30 days, so I ask this case stay open at least 60 days to make sure I am compensated before closing..
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of service February 17,2024. I had 2 front tires put on. I noticed on February 19 that the passenger side tire rim had been damaged. I took my vehicle by Express Oil on February 21 to get issue resolved - I was told they didnt do it. At first he said someone must of hit a curb but I told him I was the only one that drives ****** had not hit a curb. Then he said a car wash could have done it. I always dry my vehicle after going thru car wash & I definitely would have noticed the damage. It is damaged about half way around rim. Three men came out to look at it but only one did the talking - I assume it was the manager. He also said they put rubber around it so they couldnt have done it. He also said we put on 300 tires a year and we didnt cause that damage. I told him yes you did & he said how do you know that - I told him several times it was not like that when I brought it in & I had no reason to lie about it. I was so upset I told him they had lost 2 good customers - he said ok then I left. We have used them for many years. The invoice for the tires was $677.54. My vehicle is a 2015 *** ******* so I went to *** in ********** and was told a new rim was a little over a thousand dollars - I cant remember exact figure. We are (were) regular customers and I just want the tire rim repaired if possible or replaced.

  Business Response

  Date: 02/22/2024

  We are sorry to hear the customer is dissatisfied with our staff and experience during their service. We value the customer's business and would like to continue to service them going forward, but the customer was informed that the damage was done to the rim/wheel prior to being serviced with us.  

• Initial Complaint

  Date:02/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Express Oil Change in ******, ** performed an alignment on our Jeep on November 22, 2023. They moved the front tires to the rear and put new tires on the front. They assured me the car was aligned. I noticed when I picked up the vehicle that the rear wheels looked really out of camber but I trusted the shop. My brother saw the car two days later and commented on the rear wheels being out of camber adjustment but I told him the shop assured me it was aligned. 2 months later I had to replace both rear tires, both rear shocks, a rear lower control arm, and have another alignment. I also still have to have the dealership service the rear differential, because the wheels were pulling the axles out and the seals are now leaking. The shop didn't report any of this damage in November. This location claims they did nothing wrong that could have caused that damage. The rear wasn't out of camber until after they "aligned" the suspension in November. They offered to refund the cost of the alignment and the tires, but not the labor, shocks, or the control arm. I've taken all my vehicles to this location for 15 years because I trusted them. They'll never get another dime from my family because, instead of making the right choice, they chose profit.

  Business Response

  Date: 02/15/2024

  Our store manager and district manager have both discussed the customer's concerns with him. They have offered to reimburse him for his tires and alignment.
  Based on the work the technicians did on his car and with the car being in an accident, full refund is not responsible. The technicians have very detailed notes from August 2023 regarding mechanical issues with his vehicle.
  
  

• Initial Complaint

  Date:12/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I took my truck to get an oil change. This was at the ********************************** location in **********, **. After pay and going through all the safety checks the technician that I payed I guess I misunderstood him and turned my truck on and he immediately told me to turn my truck back off. Upon shutting my truck of I over heard the technician in the pit say Im going to hit him in the face. I was not happy after hearing the tec threaten me. I ask to speak with a manager and the manager said he would talk to him. This is definitely not how customers should be treated. Threats of violence while getting and oil change are unacceptable.

  Business Response

  Date: 12/06/2023

  We apologize for any misunderstanding and appreciate the customer bringing these concerns to our attention. Our store manager and director have addressed these concerns with the entire store team.  We are also sending the customer a free oil ********************** gift certificate for their next visit.

  Customer Answer

  Date: 12/06/2023

   
  Complaint: 20961754
  
  I am rejecting this response because:

  This wasnt a misunderstanding. I was threaten to be hit in the head by your employee. 
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:10/30/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The car was dropped off at the ***** location in November 2022. I had many issues with them, so when it was found out that additional work was needed they said it would be covered, there were also mentions of refunds for our trouble. Issues with them not doing work that was supposed to have been done, but the communication between the stores again was lacking. Issues with wrong parts being ordered almost every single time. But then there was one final part needing to be replaced I was informed no more free work would be done. Issues discussing that, but I hired a lawyer to send them a demand letter as they weren't willing to negotiate even though it seems based on people who I know are mechanics, hearing from the mechanic directly how the part was broken: They did a final flush of the system and that there must have been some remaining stop leak within the system and it got flushed into the turbo and broke the turbo. even though the entire coolant system had been replaced at this point and that sounds like a problematic way to do a final flush. The other mechanics agree it didn't make sense. A recent ex-employee whom I had previously talked to while still employed called me telling me I should get a lawyer that they are trying to charge me for something they broke. The turbo was previously checked at the ***** location and was fine. The purpose of this complaint is to have the business finish negotiating with my lawyer as its the end of October and he has heard nothing from the new insurance adjuster (2nd). So this is my last straw to get them to sort this out with my lawyer. And that the longer this takes the more I pay my lawyer and the more that will have to be paid back by them in attorneys fees. Resolve this with my lawyer (********************) lets both be done dealing with each other it's been almost a year without the car. I gave the options and the minimums Ill allow to my lawyer for settlement so get in touch with them otherwise we move to the next step.

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 22, 2023, at Express Oil on ************************ , ********** (actually **********), the Mechanic ****, a seemingly nice 'aw shucks' type guy checked our ***** Accord ( a good car), but couldn't find a reason why the ** freon would not stay in the system. There were NO LEAKS, No problem with thermostat, water pump, compressor, etc. It was a mystery to him, a certified mechanic,and to us. We didn't think to check the fuse, a ****- **** fix at Autozone. Instead, we gave him three days to give us an answer. in the meantime we're carpooling with tremendous inconvenience.Finally, after arguing with the office guy who tried to charge us over one thousand dollars for an ** service, we asked to speak back with **** the mechanic. He said he called another younger mechanic and he said it's "probably" the compressor. Mind you, earlier the compressor tested FINE.So after ****************** we asked to have the ****** that we paid for the ************************* applied to the total of a quote of an additional ****** labor and the ****** compressor they offered. We bought our own compressor for half the cost of theirs.So after the new compressor was put on, although nothing was wrong with the first one (it was put on 2 years prior), the system still would not take a charge. You know why, the ***** The guy asked me to go up the street to Autozone and get an ** Fuse for **** . I went and got it and the car has been running cool ever since. Pure Greed and Fraudulent/Deceptive Practices. Taking advantage of the public.

  Business Response

  Date: 09/01/2023

  ************ with 37 years of experience, did check the fuse, while performing the vehicle service. We stand behind our work and respectfully disagree with the customer that they were not well informed of what was checked or that there were services provided or suggested that weren't needed.

  Customer Answer

  Date: 09/05/2023

  We reject the response from Express Oil Change & Tires because of the fraud, misrepresentation of facts, excessive pricing, indecisiveness, and the old-fashioned run-a-round. Unacceptable to prey on regular people like this.

  The Jacksons 
  

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May ********** took our vehicle to Express Oil due to the air conditioner being out. We paid for a $200 diagnostic and was told there were "holes" in the line and giving a price for repair. Within 2 weeks we took the vehicle back, to have air conditioner fixed. Upon picking the vehicle up, we were told the air was not fixed, and now the compressor was not working, and still had to pay the balance of over $550. When doing the diagnostic, no mention of the compressor being an issue was mentioned. There was nothing wrong with the compressor prior to drop of..I think it is poor business practice to pay for a service to have your air conditioner fixed, still leave without the air fixed and less over $800 total.In speaking with the manager, he stated to me directly, if we purchased the compressor, he would install it for free, no labor charge in order compromise.However, when my son tried to work with him, he stated he could not to it without charging for labor, and that he cannot guarantee after the compressor is installed the air conditioner will work, they cannot guarantee the work.This is just unacceptable and it seems that we have been taken advantage of and they refuse to rectify this situation.

  Business Response

  Date: 08/28/2023

  The customer originally came in with no freon in system, we did ac service and found a big big leak in the condenser. The customer was told them the price, we installed the condenser, and filled with freon and the compressor wouldn't come on, it had failed, either then or months earlier, there was **** lbs of freon in it when we tested it. It wouldn't hold freon for 5 seconds. The store manager was dealing with the son the whole time explaining everything and he seemed to understand completely, then his dad came with him to pay and became aggressive and felt as though we didn't follow mechanical login with the repair. Then the mom called that night and the store manager explained everything again, letting her know there's no way we could have predicted this outcome, but that if they bought a compressor we could put it on for no warranty and come to a fair agreement. The store manager explained that we could put the compressor on and fill it up and it work fine but there still be a leak in the system, which is how AC in vehicles works, but the customer is not agreeing with that information. The manager is still willing to work with them on the agreed offer made to the mother, they just need to contact him and schedule an appointment for the service.

• Initial Complaint

  Date:12/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dec. 22th I was scheduled for a tuneup for my 2014 ***** Pilot. I had done my research bugling and usually their tuneups prices are running like ***** to ********************************************************************************** why were I getting a tuneup. I guess this was to hype the prices up I told him I hadnt gotten one since I had my truck and that o was traveling for the holidays. Then about a hr later another guy comes and looks in the lobby I guess to see who I were (a woman). These guys never explained to me that I was going to be paying $500 to change spark plugs. I was charged $228 to change 6 spark plugs and I didnt even get an oil change. I will never go here again not even for an oil change because I get different prices when I go to have that done, also something told me that they were going to try to get over on me while I sat there for almost 4 hours. I am so disappointed in this company and I will be reporting this to BBB(Better Business Bureau).

  Business Response

  Date: 01/05/2023

  We are happy to explain our costs to the customer if she would like we do show her purchase included 6 spark plugs, 1 hour of labor and a fuel system cleaning.