Business ProfileforExpress Oil Change & Tire Engineers

Date of service February 17,2024. I had 2 front tires put on. I noticed on February 19 that the passenger side tire rim had been damaged. I took my vehicle by Express Oil on February 21 to get issue resolved - I was told they didnt do it. At first he said someone must of hit a curb but I told him I was the only one that drives ****** had not hit a curb. Then he said a car wash could have done it. I always dry my vehicle after going thru car wash & I definitely would have noticed the damage. It is damaged about half way around rim. Three men came out to look at it but only one did the talking - I assume it was the manager. He also said they put rubber around it so they couldnt have done it. He also said we put on 300 tires a year and we didnt cause that damage. I told him yes you did & he said how do you know that - I told him several times it was not like that when I brought it in & I had no reason to lie about it. I was so upset I told him they had lost 2 good customers - he said ok then I left. We have used them for many years. The invoice for the tires was $677.54. My vehicle is a 2015 *** ******* so I went to *** in ********** and was told a new rim was a little over a thousand dollars - I cant remember exact figure. We are (were) regular customers and I just want the tire rim repaired if possible or replaced.