Complaints

This profile includes complaints for Express Oil Change & Tire Engineers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Express Oil Change & Tire Engineers

  1880 Southpark Dr Hoover, AL 35244-2094

• 

  Express Oil Change & Tire Engineers

  2644 Valleydale Rd Hoover, AL 35244-2096

• 

  Express Oil Change & Tire Engineers

  525 Quintard Dr Oxford, AL 36203-1250

• 

  Express Oil Change & Tire Engineers

  2556 Rocky Ridge Rd Vestavia, AL 35243-4449

• 

  Express Oil Change & Tire Engineers

  3635 Lorna Rd Hoover, AL 35216-5908

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Express Oil Change to store # **** on 07/19/25 and got full service oil change. They claim they check my lights and they didn't and one of the lights was out and check the brake lights and said working and 1 brake light was out. Had to fix and this store was about 2 hours away so I got a plea close to me fix and ask them to help out on the cost $115.27 and they said no because I did not bring back to them to fix. I told them I would of but because of the distance I didn't know when I could of went there **** needed fix that day I found that they didn't work

  Customer Answer

  Date: 08/21/2025

  Hello 
  When this first happen the issue, I called their customer service number and ask that someone in management call me and the district manager called me but didn't offer to refund me any of the money at all.
  No one from Express Oil has contacted me since filing a complaint with the BBB.
  I am not wanting to end my complaint because they have done nothing to resolve this issue.
  Thanks ***** Azarch 
  

  
  

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, the below is from the opporto location of express oil. I Went in for just an oil change, they unplugged the air box on my 10th gen accord to sell me a new filter. They forgot to plug the *** sensor back in which triggered all sorts of codes when I fired the car back up. When I asked them about all of the new codes they said to go on, I circled back because the car was now in limp mode. They sent some rude kid out to call me a liar, he also said I was being disrespectful for persisting, then he ran the codes, found out it was the mass air flow sensor they unplugged during my OIL CHANGE and fixed it.I don't like having an oil change place mess with other stuff on my car, break it then get in my face about it. I just want an apology.

  Customer Answer

  Date: 08/20/2025

  Good afternoon, 
  The business did reach out to me. I really just wanted to be sure the incident was acknowledged so that it want happen to anyone else. 
  
  Thank you for your time and assistance! 

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a replacement of a new radiator as well as well as an oil leak repair on the motor charges totaled ****** at the time. Car was not driven less than a week . The motor locked up causing me more repair bills. Towing as well as ending results was an entire engine replacement and a new radiator to be replaced. Cost were over ******* as well as rental fees for lack of transportation which totaled over *******

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took car in for an oil change. 2 weeks later motor start knocking really bad, I checked oil stick and it is dry .

  Business Response

  Date: 03/27/2025

  ************** came in for an oil change and her car was making an unusual engine noise prior to service and had multiple oil leaks and multiple transmission leaks.  Her cars odometer was *******, but the Car Fax stated it actually had ******* miles on 08/21/2023. We recommended an engine diagnostic and made that note on her ticket. She even made a post about what a great service it was and gave us a 5 *********** review. ***** miles later she calls saying her car is making a noise and she had to add 2 quarts of oil to it. Express towed it at no charge to her, back to the ********** store. It was diagnosed as a worn timing chain. She threatened to sue Express and blast Express on social media.Express Oil Change offered to meet her at any ***** Dealership of her choice with our A.S.E. Certified technician and if the dealership said her engine problems had anything to do with the oil change then Express would pay for the repairs.She refused and stated that she was going to sue Express for $10,000 and she was going to blast Express on ************ since she was an social media influencer with ****** followers. 

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 23121284
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** **********

  Customer Answer

  Date: 03/28/2025

  All I want is my vehicle fixed , after having my car towed from my house so you guys check it, then have me to pick up from express and drive it back home, then call later and want me to meet u at a dealership of your choice, you not to be trusted. 

  Business Response

  Date: 03/28/2025

  The customer did not trust the company's diagnosis, therefore it was offered to let the ***** dealership determine the cause. At this time the company has exhausted all measures for a resolution. 

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23121284
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Express oil change on ************ in **********, ******* again for the second year in the row continue to fill washer bottles and vehicles with water instead of actual windshield washing fluid with antifreeze Today, January 19 at 7:30 PM I attempted to use the washer fluid on Highway 431 north and ********************* where it immediately froze my windshield on contact They have done this before and they continue to do it at different locations This can cause a serious accident and or death because you cannot see an inexperienced operator wouldve had a serious issue. Have they been driving thisvehicle today? They need to be investigated. This is a continuing issue and I just noticed another complaint where they gave some half witted response saying that their mixture or something didnt work at one of their locations

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since ***** purchased, they do not put de ice in water bottle.I was driving 40 miles an hour, it was 28 when I used washer it froze the windshield blinding the view.Could have caused a wreck.They only put water in the bottle now even during freezing time of the year.Also the ************************************* Does not even know how to check oil

  Business Response

  Date: 12/13/2024

  The issue was the washer fluid was not filled up because the pump was not mixing correctly. This was explained to the customer and he was fine with the explanation. 

  FYI ***** ******** is not the correct name of the individual, his actual name is *** *******. Quote "I made the name up so it didn't get the store in trouble."

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 9, 2024, I brought my 2016 Dodge Journey SXT to Express Oil Change & Tire Engineers for an oil change located in *******, **. Shortly after the oil change was performed, I noticed a liquid substance underneath the vehicle in my driveway, which caused immediate concern. By October 11, 2024, I began experiencing further issues with the vehicle, including the car straining while driving.On October 14, 2024, I took the vehicle to an independent auto repair shop, where a repairman informed me that the liquid leaking from the car was transmission fluid coming from one of the three pans underneath the vehicle. The repairman confirmed that the fluid leak was most likely caused by negligence during the oil change and attributed it to an inexperienced technician performing the service at Express Oil Change.Following this, I visited Express Oil Change on October 14, 2024, and spoke with Manager *****. ***** inspected the vehicle and confirmed that there was indeed a transmission fluid leak. He advised me to bring the car back to the shop for repairs but did not provide an estimate or explanation of the repair costs at that time.On November 7, 2024, I returned to Express Oil Change & Tire Engineers to have the car inspected. During this inspection, a representative came out and quoted me $175 for the repair, which I declined to pay. At this point, Manager ***** informed me that the damage was not caused during the oil change, and that the $175 repair could not be done for free. This was the first time ***** had stated that the repair would not be covered, and I had previously understood that the damage would be repaired without charge due to their negligence.

  Business Response

  Date: 12/02/2024

  As stated in the complaint, the Manager informed the customer, the damage was not caused during the oil change. The engine oil in the vehicle was changed, but the transmission was not serviced or touched during the service. 

• Initial Complaint

  Date:09/09/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The use of my personal information, filing a false charge. Which suggests service was completed on my personal vehicle 09/06/2024. This is false. The amount supposedly charged under my name is $142.57.

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took 2014 ***** Cruze to Express on ***************, Al on July ******* for its routine oil change, Friday August ****** check engine light came on. Called dealership immediately in ******* to get car scanned and appointment for repair they said bring it in left work right then and was almost to dealership when smoke came rolling from engine compartment pulled into dealership tech comes out hooks up scan tool and pops hood, I freak out there is oil all over my engine and engine compartment but NO OIL CAP the blood of my baby 10 years old is all over the place under the hood, NO OIL CAP 3 people were doing things to my car the guy underneath in the bay, the guy checking air filter and fluids and then another guy comes in with a blue watering can looking jug and pours the oil in engine, then the 1 guy shows up with a dip stick at my driver window. Did guy 1 not tighten oil cap properly or was it guy 2 was the oil cap even put back at all? I dont know..I just know there was NO OIL CAP. The dealership tech and I go back inside he asked have you had anything done to the car recently? I said yes I had the oil changed so I called Express while crying and shaking, told the assistant manager **** what has occurred he says I have to bring it back to them to inspect and IF it is deemed it was their fault they will have to be the place that does the repairs at no cost to me. I said NO, I did not feel comfortable with Express making any repairs to my car, then the manager ? on his name calls me and says they want to come get the car and check it out and if I LET THE DEALERSHIP TOUCH MY CAR THEN IT VOIDS THEIR WARRANTY AS IS STATES AT THE BOTTOM OF THE ***** WORK YOU SIGN. I didnt personally sign anything my receipt is emailed and I did not allow Express to come get her, the dealership still has my baby I know mistakes happen and this is going to be a costly 1 Im afraidThank you and Have a blessed day. ***************************

  Business Response

  Date: 08/06/2024

  Thank you for the opportunity to look into this matter, after investigation by our Operations Leader, He was able to connect with the customer. She stated the oil light never came on and she never saw smoke from the vehicle. The engine light came on while she was at work. She called the dealer and they told her just to drive it to them. She stated that the vehicle did fine and had no issues till just as she was pulling into the dealer. As she was pulling into the dealer smoke came out from under the hood. When the tech at the dealer raised the hood it was found to be missing the oil cap. A manger from our store went to inspect the vehicle and found the same. We installed a new oil cap and requested to inspect the vehicle. The customer would not allow us to inspect the vehicle.  We have pulled the video and found that the oil cap was on the vehicle at the time it left EOC. The customer stated that the dealer said there is nothing wrong with her car at this time.  She has decided to allow us to recheck the vehicle even though the dealer says there is no issue. We will be inspecting the vehicle to determine if any of this exist. Thank you.

  Customer Answer

  Date: 08/09/2024

   
  Complaint: 22086739
  
  I am rejecting this response because: I did let EOS do their own inspection of my car. **** @ *** said they would pay for repairs to my car which could take up to 30 days, so I ask this case stay open at least 60 days to make sure I am compensated before closing..
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of service February 17,2024. I had 2 front tires put on. I noticed on February 19 that the passenger side tire rim had been damaged. I took my vehicle by Express Oil on February 21 to get issue resolved - I was told they didnt do it. At first he said someone must of hit a curb but I told him I was the only one that drives ****** had not hit a curb. Then he said a car wash could have done it. I always dry my vehicle after going thru car wash & I definitely would have noticed the damage. It is damaged about half way around rim. Three men came out to look at it but only one did the talking - I assume it was the manager. He also said they put rubber around it so they couldnt have done it. He also said we put on 300 tires a year and we didnt cause that damage. I told him yes you did & he said how do you know that - I told him several times it was not like that when I brought it in & I had no reason to lie about it. I was so upset I told him they had lost 2 good customers - he said ok then I left. We have used them for many years. The invoice for the tires was $677.54. My vehicle is a 2015 *** ******* so I went to *** in ********** and was told a new rim was a little over a thousand dollars - I cant remember exact figure. We are (were) regular customers and I just want the tire rim repaired if possible or replaced.

  Business Response

  Date: 02/22/2024

  We are sorry to hear the customer is dissatisfied with our staff and experience during their service. We value the customer's business and would like to continue to service them going forward, but the customer was informed that the damage was done to the rim/wheel prior to being serviced with us.