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Business Profile

Oil Changes

Express Oil Change & Tire Engineers

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oil Changes.

Complaints

This profile includes complaints for Express Oil Change & Tire Engineers's headquarters and its corporate-owned locations. To view all corporate locations, see

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Express Oil Change & Tire Engineers has 56 locations, listed below.

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    Customer Complaints Summary

    • 32 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/02/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for a replacement of a new radiator as well as well as an oil leak repair on the motor charges totaled ****** at the time. Car was not driven less than a week . The motor locked up causing me more repair bills. Towing as well as ending results was an entire engine replacement and a new radiator to be replaced. Cost were over ******* as well as rental fees for lack of transportation which totaled over *******

    • Initial Complaint

      Date:03/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 23121284

      I am rejecting this response because:

      Sincerely,

      ***** **********

      Business Response

      Date: 03/27/2025

      ************** came in for an oil change and her car was making an unusual engine noise prior to service and had multiple oil leaks and multiple transmission leaks.  Her cars odometer was *******, but the Car Fax stated it actually had ******* miles on 08/21/2023. We recommended an engine diagnostic and made that note on her ticket. She even made a post about what a great service it was and gave us a 5 *********** review. ***** miles later she calls saying her car is making a noise and she had to add 2 quarts of oil to it. Express towed it at no charge to her, back to the ********** store. It was diagnosed as a worn timing chain. She threatened to sue Express and blast Express on social media.Express Oil Change offered to meet her at any ***** Dealership of her choice with our A.S.E. Certified technician and if the dealership said her engine problems had anything to do with the oil change then Express would pay for the repairs.She refused and stated that she was going to sue Express for $10,000 and she was going to blast Express on ************ since she was an social media influencer with ****** followers. 

      Customer Answer

      Date: 03/28/2025

      All I want is my vehicle fixed , after having my car towed from my house so you guys check it, then have me to pick up from express and drive it back home, then call later and want me to meet u at a dealership of your choice, you not to be trusted. 

      Business Response

      Date: 03/28/2025

      The customer did not trust the company's diagnosis, therefore it was offered to let the ***** dealership determine the cause. At this time the company has exhausted all measures for a resolution. 

      Customer Answer

      Date: 03/28/2025

       
      Complaint: 23121284

      I am rejecting this response because:

      Sincerely,

      ***** **********

    • Initial Complaint

      Date:01/21/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Express oil change on ************ in **********, ******* again for the second year in the row continue to fill washer bottles and vehicles with water instead of actual windshield washing fluid with antifreeze Today, January 19 at 7:30 PM I attempted to use the washer fluid on Highway 431 north and ********************* where it immediately froze my windshield on contact They have done this before and they continue to do it at different locations This can cause a serious accident and or death because you cannot see an inexperienced operator wouldve had a serious issue. Have they been driving thisvehicle today? They need to be investigated. This is a continuing issue and I just noticed another complaint where they gave some half witted response saying that their mixture or something didnt work at one of their locations

    • Initial Complaint

      Date:12/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since ***** purchased, they do not put de ice in water bottle.I was driving 40 miles an hour, it was 28 when I used washer it froze the windshield blinding the view.Could have caused a wreck.They only put water in the bottle now even during freezing time of the year.Also the ************************************* Does not even know how to check oil

      Business Response

      Date: 12/13/2024

      The issue was the washer fluid was not filled up because the pump was not mixing correctly. This was explained to the customer and he was fine with the explanation. 

      FYI ***** ******** is not the correct name of the individual, his actual name is *** *******. Quote "I made the name up so it didn't get the store in trouble."

    Express Oil Change & Tire Engineers is NOT a BBB Accredited Business.

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