Complaints

This profile includes complaints for Express Oil Change & Tire Engineers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Express Oil Change & Tire Engineers

  1880 Southpark Dr Hoover, AL 35244-2094

• 

  Express Oil Change & Tire Engineers

  2644 Valleydale Rd Hoover, AL 35244-2096

• 

  Express Oil Change & Tire Engineers

  525 Quintard Dr Oxford, AL 36203-1250

• 

  Express Oil Change & Tire Engineers

  600 Allison Bonnett Memorial Dr Dolomite, AL 35061-1171

• 

  Express Oil Change & Tire Engineers

  737 3rd Ave W Birmingham, AL 35204-4018

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my oil changed on August 16, 2025. It was apparent that they technician was not very experienced. He took my air filter out to show me that it was in good condition. When the service was complete the Asst. ******* approached me for payment and mentioned that the technician is a trainee. As I drove away from the business my car broke down approximately 500 yards from the business. I called them and they came to my car and worked on it along the roadside for approximately 1 hour. The car worked fine before the service so there was no reason for me to having issues with it. They showed me that there was a piece of debris in the air filter sensor. They got my car working and I ran an errand to ******. As I headed home the car began stalling again. I drove it back to Express Oil and the Asst ******* worked on it for another hour. He told me that he was training the technician and was pulled away due to short staffing so the trainee was working on my car without supervision.I am upset because a technician with improper training was working on my car solo. The technician should have been pulled off the floor when the trainer was pulled off the floor. I emailed Express Oil 7 days ago and have not received a response.

  Customer Answer

  Date: 08/26/2025

  I spoke with the Assistant Manager ******** at the Alabaster Express Oil.  I was not given an email address but the phone number is ************

  Business Response

  Date: 09/12/2025

  The Regional Manager will reach out to customer and let them know they will have their service refunded for customer satisfaction.

  Customer Answer

  Date: 09/12/2025

  Yes, I accept. 

• Initial Complaint

  Date:08/08/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need to bring to your attention a serious safety incident at the Express Oil Change facility (Location #****) and the concerning manner in which it has been handled.On June 6, 2025, I visited your facility for a routine oil change. The visit resulted in a dangerous situation when, while driving on the interstate, I discovered the undercarriage of my vehicle had not been properly reattached. This created an immediate safety hazard for both myself and other motorists.Upon returning to the facility, the situation deteriorated further. Manager ***** offered a passing apology before departing for lunch, displaying little concern for the serious nature of the incident. What should have been a ***** minute repair stretched into an hour-long wait. ******* return to the facility with his lunch in hand, while I was still waiting for the repair, demonstrated a clear disregard for the gravity of the situation.The subsequent handling of this incident has been equally troubling. On June 12, ***** promised a full refund that never materialized. My attempt to escalate the matter to his supervisor ****** on July 4 went unanswered. Despite multiple calls to customer service confirming my eligibility for a refund, no action has been taken. As of August 7, the situation remains unresolved, with ***** continuing to make unfulfilled promises.This series of events reveals significant concerns within your organization. The initial safety violation was serious enough, but the negligent management and lack of accountability that followed are equally concerning. The poor customer service I've encountered, characterized by unanswered calls, unfulfilled promises, and general indifference, falls well below the standards expected of an established automotive service provider.

• Initial Complaint

  Date:07/25/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Express Oil Change to store # **** on 07/19/25 and got full service oil change. They claim they check my lights and they didn't and one of the lights was out and check the brake lights and said working and 1 brake light was out. Had to fix and this store was about 2 hours away so I got a plea close to me fix and ask them to help out on the cost $115.27 and they said no because I did not bring back to them to fix. I told them I would of but because of the distance I didn't know when I could of went there **** needed fix that day I found that they didn't work

  Customer Answer

  Date: 08/21/2025

  Hello 
  When this first happen the issue, I called their customer service number and ask that someone in management call me and the district manager called me but didn't offer to refund me any of the money at all.
  No one from Express Oil has contacted me since filing a complaint with the BBB.
  I am not wanting to end my complaint because they have done nothing to resolve this issue.
  Thanks ***** Azarch 
  

  
  

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, the below is from the opporto location of express oil. I Went in for just an oil change, they unplugged the air box on my 10th gen accord to sell me a new filter. They forgot to plug the *** sensor back in which triggered all sorts of codes when I fired the car back up. When I asked them about all of the new codes they said to go on, I circled back because the car was now in limp mode. They sent some rude kid out to call me a liar, he also said I was being disrespectful for persisting, then he ran the codes, found out it was the mass air flow sensor they unplugged during my OIL CHANGE and fixed it.I don't like having an oil change place mess with other stuff on my car, break it then get in my face about it. I just want an apology.

  Customer Answer

  Date: 08/20/2025

  Good afternoon, 
  The business did reach out to me. I really just wanted to be sure the incident was acknowledged so that it want happen to anyone else. 
  
  Thank you for your time and assistance! 

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a replacement of a new radiator as well as well as an oil leak repair on the motor charges totaled ****** at the time. Car was not driven less than a week . The motor locked up causing me more repair bills. Towing as well as ending results was an entire engine replacement and a new radiator to be replaced. Cost were over ******* as well as rental fees for lack of transportation which totaled over *******

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took car in for an oil change. 2 weeks later motor start knocking really bad, I checked oil stick and it is dry .

  Business Response

  Date: 03/27/2025

  ************** came in for an oil change and her car was making an unusual engine noise prior to service and had multiple oil leaks and multiple transmission leaks.  Her cars odometer was *******, but the Car Fax stated it actually had ******* miles on 08/21/2023. We recommended an engine diagnostic and made that note on her ticket. She even made a post about what a great service it was and gave us a 5 *********** review. ***** miles later she calls saying her car is making a noise and she had to add 2 quarts of oil to it. Express towed it at no charge to her, back to the ********** store. It was diagnosed as a worn timing chain. She threatened to sue Express and blast Express on social media.Express Oil Change offered to meet her at any ***** Dealership of her choice with our A.S.E. Certified technician and if the dealership said her engine problems had anything to do with the oil change then Express would pay for the repairs.She refused and stated that she was going to sue Express for $10,000 and she was going to blast Express on ************ since she was an social media influencer with ****** followers. 

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 23121284
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** **********

  Customer Answer

  Date: 03/28/2025

  All I want is my vehicle fixed , after having my car towed from my house so you guys check it, then have me to pick up from express and drive it back home, then call later and want me to meet u at a dealership of your choice, you not to be trusted. 

  Business Response

  Date: 03/28/2025

  The customer did not trust the company's diagnosis, therefore it was offered to let the ***** dealership determine the cause. At this time the company has exhausted all measures for a resolution. 

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23121284
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Express oil change on ************ in **********, ******* again for the second year in the row continue to fill washer bottles and vehicles with water instead of actual windshield washing fluid with antifreeze Today, January 19 at 7:30 PM I attempted to use the washer fluid on Highway 431 north and ********************* where it immediately froze my windshield on contact They have done this before and they continue to do it at different locations This can cause a serious accident and or death because you cannot see an inexperienced operator wouldve had a serious issue. Have they been driving thisvehicle today? They need to be investigated. This is a continuing issue and I just noticed another complaint where they gave some half witted response saying that their mixture or something didnt work at one of their locations

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since ***** purchased, they do not put de ice in water bottle.I was driving 40 miles an hour, it was 28 when I used washer it froze the windshield blinding the view.Could have caused a wreck.They only put water in the bottle now even during freezing time of the year.Also the ************************************* Does not even know how to check oil

  Business Response

  Date: 12/13/2024

  The issue was the washer fluid was not filled up because the pump was not mixing correctly. This was explained to the customer and he was fine with the explanation. 

  FYI ***** ******** is not the correct name of the individual, his actual name is *** *******. Quote "I made the name up so it didn't get the store in trouble."

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 9, 2024, I brought my 2016 Dodge Journey SXT to Express Oil Change & Tire Engineers for an oil change located in *******, **. Shortly after the oil change was performed, I noticed a liquid substance underneath the vehicle in my driveway, which caused immediate concern. By October 11, 2024, I began experiencing further issues with the vehicle, including the car straining while driving.On October 14, 2024, I took the vehicle to an independent auto repair shop, where a repairman informed me that the liquid leaking from the car was transmission fluid coming from one of the three pans underneath the vehicle. The repairman confirmed that the fluid leak was most likely caused by negligence during the oil change and attributed it to an inexperienced technician performing the service at Express Oil Change.Following this, I visited Express Oil Change on October 14, 2024, and spoke with Manager *****. ***** inspected the vehicle and confirmed that there was indeed a transmission fluid leak. He advised me to bring the car back to the shop for repairs but did not provide an estimate or explanation of the repair costs at that time.On November 7, 2024, I returned to Express Oil Change & Tire Engineers to have the car inspected. During this inspection, a representative came out and quoted me $175 for the repair, which I declined to pay. At this point, Manager ***** informed me that the damage was not caused during the oil change, and that the $175 repair could not be done for free. This was the first time ***** had stated that the repair would not be covered, and I had previously understood that the damage would be repaired without charge due to their negligence.

  Business Response

  Date: 12/02/2024

  As stated in the complaint, the Manager informed the customer, the damage was not caused during the oil change. The engine oil in the vehicle was changed, but the transmission was not serviced or touched during the service. 

• Initial Complaint

  Date:09/09/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The use of my personal information, filing a false charge. Which suggests service was completed on my personal vehicle 09/06/2024. This is false. The amount supposedly charged under my name is $142.57.