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Business Profile

Loans

Birch Lending

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Complaints

Customer Complaints Summary

  • 66 total complaints in the last 3 years.
  • 36 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/18/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An overpayment in the amount of $722.38 was processed after the loan amount was paid in full. I've been told multiple times by multiple "supervisors" (****** and *******) that I'd receive a call back. I received no call back. I've been told multiple times they can see the overpayment but was told by ******* he has no idea what to do about it. After continuing to call back to follow up, I get placed on hold then hung up on.

  • Initial Complaint

    Date:08/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Online quick loan. You cannot see the agreement says 635 percent until you download a separate app to read the agreement. I want this cancelled at once!!!Transaction date 8/1/23 - Can't reach anyone, they don't answer emails, phone calls or online chat.

  • Initial Complaint

    Date:06/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After I took out a loan with this company, II didnt realize what it was. I saw that my interest rate was 10x the legal limit for my state! Over 400% interest and I had barely covered any of my principal. I would not have signed if I was aware of the interest rate. Come to found out that this business is operating with illegal interest rates. I refuse to pay anymore towards interest due to the legality of this loan. Ive already paid off when I borrowed.

    Customer Answer

    Date: 07/27/2023

    Please see this letter from Birch Landing sent directly to me

  • Initial Complaint

    Date:06/19/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to you in regards to a concern. The company Birch Lending, processed a loan without my permission. I did not accept the loan. From my discovery the loan was done on 5/15/23. I have since informed the company of the concern. The company is to remove their funds and close their account immediately.

  • Initial Complaint

    Date:04/03/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 13th 2023 I became injured and needed a small (500) dollar loan to make it to my next pay check.Upon searching for one online I came to "Birchlending.com"The company expects ****** percent interest on a 500 dollar installment loan. Not only is that predatory and financially impossible, I'm expected to pay weekly. 65 dollars and change until March of next year.The company is currently listed by ****** as predatory. Company also paid advertisement as a "easy efficient way to cover emergency costs." Which Is what I needed. I never saw ****** percent interest anywhere until AFTER signing and viewing my agreement I had to download separately. ****** states "they send fake pre-approved loan documents to consumers with bad credit only"Not only does this feel unfair and details were carefully hidden, this will ruin my credit I have been repairing and building going on over a year now.I want a fair repayment agreement.They refuse to lend to anyone in their own state. I wonder why.

Birch Lending is NOT a BBB Accredited Business.

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