This Business Is Not BBB Accredited



(636) 875-1227


13 years in business
333 Mid Rivers Mall Dr
Saint Peters, MO 63376-1516
Fax Numbers
  • (636) 720-9814
Additional Phone Numbers
  • (800) 589-2401
  • (800) 913-0065
  • (636) 875-1227
  • (800) 420-8055
  • (800) 587-5192
  • (800) 423-0624
  • (800) 426-6131
  • (800) 429-1341
  • (800) 428-9097
  • (800) 430-1513
  • (800) 589-3251
  • (800) 427-7507
  • (800) 325-8561
Additional Email Addresses
Additional Website Addresses
BBB File Opened: 05/09/2005
Business Started: 01/12/2005
Business Started Locally: 01/12/2005
Type of Entity
Limited Liability Company (LLC)
Business Management
  • Rick Brettelle, Member
  • Mike Carter, General Counsel
  • Nicholas Hamilton, Member
  • Steve Proetz, General Manager
  • Mark Travis, Member
Business Category
  • Auto Service Contract Companies
  • Auto Warranty Processing
  • Auto Warranty Services
  • Auto Warranty Plans
  • Auto Maintenance Plans
  • Extended Warranty Contract Service Companies

Alternate Business Names
  • Vehicle Protection Center
  • Auto Service Agency


Advertising Review

July 2016, Better Business Bureau questioned some advertised claims contained in mail solicitations sent to consumers by this business.

One advertisement states, “Vehicle Document/Alert Notice, IMMEDIATE RESPONSE REQUESTED” and “PLEASE RESPOND WITHIN 5 DAYS."  “Our records indicate that you have not contacted us to have your vehicle service contract updated." “This letter is to inform you that if your factory warranty has expired, you will be res... Read More

Pattern of Complaint

Better Business Bureau is advising consumers to use caution when considering doing business with CarShield, an Auto Service Contract company.  BBB has received a pattern of consumer complainants alleging, misleading sales and advertising practices, many times indicating the company led them to believe they were the manufacturer or dealer, rude customer service, failure to cover needed repairs, difficulty cancelling a policy and obtaining a refund... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for CarShield include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Advertising issues found by BBB

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.


This Business Is Not BBB Accredited


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