About

Important information

• Advertising Review:

  On March 11, 2026, BBB requested TrimRX to modify, substantiate, or discontinue claims made on their website (https://trimrx.com/) that read, ”Treatment Trusted By Thousands”, ”Start Your Free 2-Minute Assessment…", "no cost, no obligation.”, “Find the perfect treatment for real results”, ”Real Stories. Real Results.”, ”FREE consultation”, ”No surprises. No price hikes…”, "TrimRx is proud to be ranked #1 yahoo! HEALTH", ”BEST OVERALL”, “#1 trimrx”, “Most Popular”, ”Only ___discounts left”, "Yours is reserved for _:__min”, ”No Hidden Fees…”, ”______ patients chose this today”. Additionally, on the business' Facebook page (https://www.facebook.com/JoinTrimRx) it reads: “Results guaranteed…”. Advertisers must be prepared to substantiate such claims per BBB's Code of Advertising.
  
  
  
  BBB's Code of Advertising Section 1 states, the primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB. 1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used. BBB's Code of Advertising Section 34 states, claims relating to performance, energy savings, safety, efficacy or results for a product or service should be based on recent and competent testing or other objective data. Additionally, BBB's Code of Advertising Section 28 states, superlative statements in advertisements about the tangible qualities and performance values of a product or service are objective claims for which the advertiser must possess substantiation as they can be based upon accepted standards or tests. As statements of fact, such claims, like "#1 in new car sales in the city," can be proved or disproved.
  
  
  
  On March 30, 2026, the business responded to the advertised claims. From May 7, 2026 to June 17, 2026, BBB called and emailed the business, requesting further clarification regarding its advertising. Specifically, BBB requested substantiation of the "Real Results", "Results Guaranteed", "ranked #1”, ”BEST OVERALL”, “Most Popular”, “Money-Back Guarantee”, and ”Treatment Trusted By Thousands” claims, as well as the discounts, reservation of order countdown timers, and the patient purchasing count-up timer. 
  
   
  
  As of June 17, 2026, the business has not responded to BBB's request.
• Investigations:

  In March 2026, BBB investigated TrimRX’s business practices. This investigation was prompted by the nature of the complaints, customer reviews, and consumer inquiries received by BBB. Consumers allege the business fails to wait for medical approval prior to charging and shipping medications; fails to charge the selected monthly option, instead charging multi-month or annual amounts; fails to honor cancellation requests submitted prior to shipment; fails to clearly disclose processing and cancellation fees before enrollment; and fails to respond to consumer inquiries in a timely manner.
  On March 11, 2026, BBB sent the company a Business Practice Inquiry through email, to request the following information:
  -Insight on how TrimRx verifies that a "Virtual Consultation" has occurred prior to billing and shipping medication;
  -Insight on how the selection of "monthly installments" default to charge the full annual amount upfront;
  -The standard protocol for processing cancellation requests received within 24hours of ordering and prior to shipping the medications, as well as an explanation of why orders are regularly moved to "shipped" status after the request is made?;
  -A copy of the Terms and Conditions, specifically highlighting the section that outlines the "cancellation fees" or “processing fees” and how consumers are notified prior to the start of services;
  -Clarification on the business’ customer service structure and policies and procedures to answer incoming inquiries from consumers and return messages left for the business;
  -The resolution that is offered to consumers who allege being charged a different amount than selected, being charged without receiving medication, continuing to be billed after canceling, and cancelling and requesting a refund prior to shipment?;
  On March 30, 2026, the business replied with an explanation of their billing, shipping, cancellation, fees, and customer service structure. From May 7, 2026 to June 17, 2026, BBB called and emailed the business, requesting further clarification and disclosure regarding the billing structure, cancellation and processing fees, customer service team availability and response turnaround time, and refund policy.
  As of June 17, 2026, the business has not responded to BBB's request.
  Consumers with outstanding concerns are still encouraged to file a complaint for BBB records, but may also wish to file a complaint with the Attorney General’s Office and/or the Federal Trade Commission.