About

Local BBB:

BBB, Mountain West & Pacific Southwest

BBB File Opened:

3/15/2019

Business Started:

7/17/2007

Business Incorporated:

7/17/2007

Type of Entity:

Corporation

Business Management:

Mr. Eric Hsieh, Owner

Ms. Szu-Ting Liao, Co Owner

Additional Information

Payment methods

Credit Card

PayPal

Wire

Check

Refund and Exchange Policy

Returns
• Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Returns
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• To complete your return, we require a receipt or proof of purchase.
• Please do not send your purchase back to the manufacturer.
• There are certain situations where only partial refunds are granted (if applicable)
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

Refunds 
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 
• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items & Final items
• Only regular priced items may be refunded, unfortunately sale items/Final sale items cannot be refunded.

Exchanges 
• We only replace items if they are defective or damaged due to our error. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 16782 Von Karman Ave #31, Irvine, CA 92606
Note*Our processing time will be 2 business days. 



Shipping
• To return your product, you should mail your product to: 16782 Von Karman Ave #31, Irvine, CA 92606 Irvine California US 92606
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
•Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
•You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Business Categories

Online Retailer, Gift Store, BBQ Supplies