Business ProfileforRalph Lauren

I live in ***** and the closest store for me is the store in *************** , every time I go there the guys on the floor are so aggressive and they just want to give you their name , when there is a promotion they want you to download something and the internet in this store is the worst , I was unable to ever download whatever they wanted to download and I never really cared for the discount , the funny thing they always finish the sentence with IS YOUR PHONE IS FOREIGNER ???? I get really surprised yet I always answer them politely no Im a **. Citizen and I live in the ** , last time I went to this store it happened again it was me and my wife but what bothered me they only make this comment on customers with my skin color , when I went to pay for my cloth , the young girl on the register was the most rude and condescending girl and I did let her know I wasnt happy with the way she talks and she kept on laughing like she didnt care, then the most weird thing happened when I asked for extra bag as some of the cloth I bought was a gift for my friend , she said the store policy we dont give extra bags to customers !!!!! Every time I go to this ********************** I spend between $600-$1000 and I cant get extra bag ??? I asked to speak to a manager and here comes ********* the most unhappy person I have seen working in customer service and she made it worth with her miserable behavior, I left the store and decided to do a survey , I received and email from the store general manager telling to call her to discuss which I did , funny enough she never replied to my email or to the messages I left for her at the store every time I called , I decided ti escalate the situation and I went on the web site and chatted with an associate to let her know what I feel , I was told she have escalated the matter to the district manager , that was almost 3 weeks ago never heard anything from anyone , this is the most horrible customer service I have ever seen in my life .