Business ProfileforEagle Rock Management LLC

I saw a listing on Zillow on May 9, 2022 for a 4 bedroom, 3 bathroom unit that was available. I immediately called and spoke with ***** who stated that there was one person ahead of me to apply. I expressed to her my urgent need of finding a place as our landlord gave us 2 months notice in March that he was selling the house by the end of May. On May 10, 2022 I received an email from *******************, leasing specialist at Ramblewood thanking me for my interest in their property and to check out the brochure and to or plan a tour. I emailed her back and advised her of my conversation with ***** regarding the 4 bedroom, 3 bathroom. *** advised that there was a wait for the bedroom but if it becomes available she could let me know. She later emailed me and stated she didn't see I completed an application and that I and anyone over 18 would have to apply. I initially started the application on May 11, 2022 however, when I saw that there would be a $75 charge to submit the application I stopped because my husband, mom and daughter would all have to pay also since they are over the age of 18 and it was no guarantee of a 4 bedroom being available before we needed to move from our current residence. *** reached out to me yesterday morning, May 10, 2022 to advise that I did not finish completing the application and that she would need it for everyone in the household so that she could submit it to her property manager ASAP. Long story short, she deceived me into thinking if I submitted the payments for the application she would make my application top priority. I submitted a total of $300 and contacted her back later that day upon submitting application only to find out the next day the apartment was rented out. She took advantage of my desperation. I reached out to a ****** at Eagle Rock Properties on May 13, 2022 and again on May 25, 2022 with no response. Any assistance you can provide is greatly appreciated. Please feel free to contact me for further detalis.