Business ProfileforBridgestone Retail Operations, LLC

On Saturday September 14, 2024 my husband and I took my vehicle, 2016 GMC Acadia for repair at Firestone, located at ******************. NC, *****. We spoke to an employee by the name of **** before proceeding to their location. The vehicle was bought in to have a alternator installed and to be paid for by our warranty company. **** kept calling us back trying to get us to buy another battery, to paying more diagnostic fees, when finally mu husband said we would just come back and pick the vehicle up. Tuesday, September 17, 2024, my husband and I went in to get the vehicle and it was in inside the first bay, with the hood down and the drivers side window, half way down. The employees backed the vehicle out of the bay, we paid the diagnostic fee and my husband got in his vehicle and I got into my truck. Upon riding down the street, I discovered my whole front passenger side was soaking wet. The seat was wet as well as the floor, the middle console and my radio has moisture behind the screen. I called my husband and informed him of what I had discovered in the car and he informed me to call back to Firestone. I called back and spoke to ****, who said they hadn't touched the vehicle until the day before and he doesn't know why it was wet. Then he stated that we (my husband and I), left the sunroof open and that " That's on ya'll. **** left the sunroof open and we don't have anything to do with that. That's not my problem. I informed him, that my vehicle has been in their care, since we dropped it off on Saturday and handed them the keys on their property and I would be filing a complaint due to the neglected treatment of my car.