Customer ReviewsforPrimax Compozit Home Systems

Dwayne A******* installed a new front door. He was very professional and completed the awesome job efficiently. The door is absolutely gorgeous! The drafty and poorly insulated door is gone. I am actually looking forward to seeing the difference in my heating and cooling bills.

Thank you so much for your review. We are so glad to hear that Dwayne took such great care of you. We love to also hear that you love your new door!

They are great to work with! They installed all our windows and a sliding door. The installers were courteous and respectful, making sure everything was installed properly and took time to show us how to use them. Really nice people who treat you like family. Highly recommend.

Thank you so much for your kind review!

We are very happy with our doors. Dwayne A……. did a great job. He is very pleasant and answered all the questions we had about the doors. And he cleaned up after all the work he did. Grateful for that.

We are so glad that you are happy with your new door. Thank you so much for your kind review!

5 star new shower put in by Derrick M****** working for Primax!! The shower is beautiful!

Thank you so much for your kind review, We appreciate you taking the time to leave us your feedback. Don't hesitate to get in touch with us for any of your home improvement needs in the future!

We were told windows were being made to order in their shop. Later found out they were factory made windows.

We always strive to do our best. We are sorry if there was any miscommunication. We have the President of the Company reaching out.

I ordered triple pane windows to replace 20 year old new installation double pane for better energy savings. I had to stop work because of double pane being installed instead of triple pane I ordered. Installer busted siding under 3 out of 9 windows. The tech fix was to nail thru siding under two windows and caulking, move the siding under one and put a jagged busted piece where someone's clothing will now get hung sitting at patio table on back deck outside kitchen window. The polyurethane foam around the windows was thin enough to see daylight. The 1/16" RWD self adhesive trim installed over the foam with caulking all around seems to leave too much room for air and water leakage. I have been lied to numerous times. Get a free quote (but only good for today and have to have your spouse home. Also, appointment maker for salesman has a better deal than the salesman who came to give you a quote). I was told they manufacture their own windows in Kentucky. The windows are Joyce manufactured windows not in Kentucky as website and salesman says. The 50 year warranty is a joke if you read the warranty you get when windows are installed-"Joyce windows warrants the windows installed at the premises listed on the front of this warranty to be free of defects in materials and workmanship excepting broken glass or screening, for 50 years as long as the purchaser resides at or owns the home." Window installer had to remove shutters on front of house to put in new windows he said. He drilled too big of hole for shutter pin. Left shutters hanging in several places. Caulk was answer to holes at shutter screws, busted siding, and gaps around trim and window. I have a feeling I will be like many other reviews with leaks and rot in a few years. I should have got new siding and put new construction triple pane windows instead of replacement windows in which have huge gap all around filled with polyurethane foam so they slide in and fit easily. Horrible installation! Too many lies.

We apologize for your experience. Please reach out to us, and we'll do our best to address your concerns.

We purchased windows for our brand new home from this company. $21,000 dollars. Now, only 4 years later, all the bronze finish is coming off. Company's solution was to send me paint. Last night's rain flooded a room in my home due to the windows warping so severely they are gapping to the outside. Company will not acknowledge that they installed these windows and will do NOTHING. Too bad I can't post pictures. I hate I have to give a star rating to continue with this review. They do not deserve any stars.

We apologize for your experience. Please reach out to us, and we'll do our best to address your concerns.

We have had our windows for many years and the handles were beginning to break. Called and talked with Virginia with Services and she was able to send us new metal handles to replace the broken plastic handles. She was extremely helpful and pleasant to work with.

Thank you very much, Donna for your feedback on your experience with us. We are so happy that we were able to resolve the issue with your windows. We hope you consider choosing us for your next home improvement project.

I’m completely disgusted with this company. Two years ago we had windows and siding installed. One window started leaking and they added caulk which didn’t stop the leak. Added more caulk and it is still leaking. Now I’m tearing apart my house to fix the rotting wood. My wife and son are highly allergic to mold. I would advise anyone to run from the subpar installation and find another company. I’ll change my opinion if they want to correct their problem but they don’t seem to care when you go directly to them so I came to BBB. I have pictures if anyone is interested

Thank you for your feed back.

We have had our windows for about 30 years (warranty 50 years), some of the window handles have broken, some of the windows has moisture in between the panes and they all look bad. Tried for several years to get someone out to look at the ones that had broken and with moisture finally had to request a quote for replacement windows before anyone called. The person who came out, did check the windows and the service center called within a few days. They stated that we would have to pay for a service call of 165.00, plus a hourly rate for the time it takes to fix, and the shipping of any replacement windows needed.

We apologize for your experience. Please reach out to us, and we'll do our best to address your concerns.