Business ProfileforLending USA

Hello, I am writing this complaint about LendingUSA. I have had a loan with them since September 2023. I have made all my payments on time through my checking account with Bank of ******. However, I stopped using my checking account with BOH in November of 2023. So in November I logged into my LendingUSA portal and took my Bank of ****** account off as a payment method. This account was somehow still charged in December for Decembers payment resulting in an overdraft fee of $30. I had to transfer money in order to get the account out of the negative and pay the overdraft fee. I then called customer service and spoke to a representative explaining my confusion on how they still had access and the representative assured me that he changed the account manually with my ********** information that I provided over the phone. The wrong bank account was charged again in January of **** resulting in another overdraft fee of $30. I wrote a request for a refund of $60, due to the overdraft fees, to LendingUSAs customer service email. I received a quick response from a gentleman named ********************************************* asking for proof of the overdraft fees in the form of screenshots. I sent the following screenshots that I have also provided here in my complaint. Two are showing the overdraft from December 2023 and January ************************************************************************ payment methods. This email exchange was on January 19th. I have received one follow up email from ************ on February 3rd stating that they are still working on it. I am writing this complaint on February 8th **** because of delay in a solution. It has been about 3 weeks since my initial email and I am weary of doing business with a company who keeps bank information even after it is deleted and new accounts are provided. I have done the necessary steps to delete access to my account, online and manually over the phone. Why is it still getting charged? My goal is a refund of $60. Thank you.