BBB Accredited Business Profile

(408) 855-5700

15 years in business
3990 Freedom Cir
Santa Clara, CA 95054-1204
Additional Phone Numbers
  • (888) 364-8596
  • (408) 855-4499
Additional Website Addresses
BBB File Opened: 01/28/2008
Business Started: 01/01/2002
Business Incorporated: 03/20/2006 in DE
Type of Entity
Business Management
  • Tara Molina, Customer Program Specialist
Contact Information
  • Ms. Shawna Hardy, Sr. Manager, Performance & Operational Execution
  • Laura Oppenheimer, Marketing Director
Business Category
  • Books - Textbooks New & Used
  • Books - New
  • Tutoring

Alternate Business Names
  • Chegg, Inc.
  • InstaEdu, Inc.
Number of Employees: 
BBB accredited business


BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
Our complaint history for this company shows the company gave proper consideration to complaints presented by the Bureau.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.


Customer Review Rating: