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Business Profile

Online Education

Chegg.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 84 Customer Reviews

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Review Details

  • Troy H

    Date: 06/16/2025

    They keep charging my debit card even after *** cancelled my subscription.

  • Meghan M

    Date: 03/03/2025

    I havent used my Chegg account in over 5 years and somehow they charged my debit card for $17 yesterday and dont have any record of doing so. The customer service is less than helpful and said they couldnt help because theres no record of it. How am I getting charged for an account thats not active and has no record of charging me? Went online to see Im not the only one going through this and it is a huge problem of them illegally reactivating accounts and stealing money.

  • Rolando U

    Date: 02/19/2025

    Chegg provides an option to cancel a membership but does not allow users to remove their stored payment methods online. Instead, they require customers to call to request removal. After attempting to do so via both chat support and a voice call, I was informed that my subscription would have to be immediately terminated in order to proceed with removing my payment information. I agreed to this under the condition that my credit/debit card details were deleted from their system.Despite this agreement, Chegg first claimed that my payments were made through a third-party platform and that they could not remove my information. After clarifying that I had paid directly, a representative then changed their reasoning, stating that my payment was processed through their "New Billing Platform," which supposedly prevents them from deleting stored ******** a result, my subscription was canceled immediately, denying me access to the remaining service I had already paid for, yet Chegg continues to retain my sensitive payment information without consent. Given Cheggs history of data breaches, their refusal to remove users financial details is both unacceptable and a potential security risk.I am not seeking a refund, nor do I wish to reinstate my membership. I am simply requesting that Chegg allow users to remove their stored credit/debit card details when business has concluded between both parties. This is a fundamental consumer right, and their refusal to comply raises serious privacy and data security concerns.

  • Cooper C

    Date: 01/25/2025

    This company claims to offer help with homework. Instead, it provides AI-generated responses that are often incorrect, violating many university integrity codes of conduct. The company's paid platform is of poor quality and speed due to the large amounts of data consumed by targeted video ads. They do not provide an option to turn these ads off. This company is predatory and takes advantage of students by taking their money and providing inaccurate information and ads.

  • Kobe K

    Date: 08/27/2024

    Terrible company, have rented E-textbooks from multiple companies and never had problems, not only did they charge me for a non functional textbook but the customer service is nonexistent sat on hold for ********************************************** 5 business days. DO NOT BUY BOOKS FROM HERE SCAM.

  • Kelly H

    Date: 08/04/2024

    DO NOT start a subscription with these crooks. They are CRIMINAL!!!!! It's literally bull how they treat their customers. You will not be seeing any money back, believe me.

  • Aleshea B

    Date: 08/01/2024

    This company is fraudulent. I canceled this account two months ago, and they keep trying to charge my debit card multiple times a month. I texted the company, who assured me my subscription was canceled, and they even said they were issuing a refund of $21.72 within five business days. That was on July 19th. They never sent it. Since then, they have consistently tried to charge my debit card ten times. I have proof of text messages between myself and the company that they have already confirmed that I cancelled and they are still charging. I want this company flagged for deceptive practices.

  • Deborah L

    Date: 07/30/2024

    Chegg is charging my account months after canceling subscription. I was issued a new **** to stop the charges, but they are now charging the new account! I've called three months in a row to try to stop the subscription, they say they can't even find my account, but they keep charging monthly!!!

  • Peyton S

    Date: 07/23/2024

    Zero stars. I've never even heard of this company but they charged my account twice this morning. I can't get ahold of anyone in the company to ask what the deal is. Bank is doing a dispute and now I need to get new cards.

  • Sherri D

    Date: 07/18/2024

    This business took money without my consent for a monthly subscription using PayPal! As a payment method I never knew I had! There is no record of PayPal ever being an authorize method of payment for Chegg subscriptions. I went back to audit my records and I dont have anything stating PayPal is my method of payment. I would have stopped this activity right away, apparently, the account reactivated is under my name, and the card charged shows Apple Pay, and a business account that should never be tied to paypal, let alone Chegg to get the information as its showing a clear account under my name but we cant for the life of us understand how pay pal and Chegg got together to take money from an account thats separate from me. Nothing is clear yet, and this is causing a very huge problem with a bank and new deposits that came through because of Chegg. I will be auditing every transaction still yet, and Ill Be disputing all the charges for wrongfully taking my account and reinstating it with several payment methods. Something isnt adding up, and Ill be looking into this further.

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