Complaints

This profile includes complaints for Chegg.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Chegg.com

  3990 Freedom Cir Santa Clara, CA 95054-1204

  
• 

  Chegg.com

  530 Howard St Ste 100 San Francisco, CA 94105-3016

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to cancel my subscription several times. Every time I contact customer support they say the subscription in no longer active. I have disputed charges with my bank, and yet each month chegg continuously attempts to charge my card for subscriptions and orders I have not consented to.

  Business Response

  Date: 04/11/2025

  Hello Sydney,
  
  
  We appreciate you letting us know about your recent experience and are here to look into this matter further for you.
  
  Reviewing your account with the information provided, we were able to locate a Chegg Study subscription. No successful cancellation had been processed on this subscription which is why charges did continue to process.
  
  With Chegg Study, the subscription is set to bill until a successful cancellation is made. The service is not billed based on usage, but rather for services rendered. The usage of that service is at the discretion of the student.
  You can cancel your subscription anytime by visiting My Account on ********************, clicking Cancel and completing the steps to cancel. Cancellations take effect at the end of the free trial period (if applicable, to prevent any service charges) or at the end of the billing month in which your request to cancel was received. You can also contact customer support to cancel the membership.
  
  The multiple charge attempts that you are seeing is for an owed payment in the month of March. 
  
  Typically subscription charges are non refundable per our terms of use, but in extenuating circumstances we can make an exception for the most recent charge. We are able to extend a one-time courtesy refund on the account, which includes the most recent successful charge to in an attempt to cancel out the charge attempts to you are seeing as of recently. Please allow 5 business days for the refunds to post back to the original form of payment. 
  
  Due to the original charge on the account billing over 90 days, if you wish to seek additional refunds, we highly suggest reaching out to your financial institution directly.
  
  We can assure you it was cancelled on 04/11/2025 and there will be no further charges from the account. 
  
  We appreciate your patience while we worked to get this matter resolved.
  
  
  Best,
  The Chegg Team

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has charged my credit card for 12 months. It's a fraud. They have not given any receipts nor any services for those 12 months. The company name is Chegg. They are in **********************. They are in dispute with my credit card right now. They can only work on 3 most recent payments.. I would like the remaining nine payments refunded by this company. They charged my credit card without my consent. They need to be reported so this doesn't happen to anybody else

  Business Response

  Date: 04/07/2025

  Hello *********,

  We would like to apologize for your experience with Chegg thus far and are here to look into this matter further.

  After reviewing the information provided, we were able to locate the Chegg Study subscription which began on 03/27/2024. We do not see a successful cancellation had been processed on this subscription until your recent contact with support, which is why charges did continue to process.

  With Chegg Study, the subscription is set to bill until a successful cancellation is made. The service is not billed based on usage, but rather for services rendered. The usage of that service is at the discretion of the student. You can cancel your subscription anytime by visiting My Account on ********************, clicking Cancel and completing the steps to cancel. Cancellations take effect at the end of the free trial period (if applicable, to prevent any service charges) or at the end of the billing month in which your request to cancel was received. You can also contact customer support to cancel the membership. Our support number is available directly on help center: ***********************************************************
  

  Additionally, we can see the ********************* physical textbook ordered on 03/07/2024. All physical textbooks are eligible for a refund, if postmarked within 21 days from the order date.

  At this time, we are unable to take any action for a refund on this account due to an active dispute notification with your financial institution directly. Please reach out to your ****************************** institution, or ****** for more information.

  To confirm, the subscription has been cancelled on 03/28/2025 and the account has been closed to prevent further billing.

  We thank you for your patience while we worked to get this matter resolved.

  Best,
  The Chegg Team

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to cancel multiple subscriptions with Chegg. Ive contacted them well over ***************************************** They say they cannot find any active subscriptions and the complaint is resolved. Despite them telling me this they charge me, sometimes multiple times a month, ranging between $16-20. Ive contacted them multiple times with no resolution. Im tired of being charged for a subscription that I do not have.

  Business Response

  Date: 04/02/2025

  Hello *******,

  We would like to apologize for your experience with Chegg thus far and are here to look into this matter further.
  
  After reviewing the information provided, we were able to locate a Chegg Study subscription which began on 10/06/2022 under a school edu email. We do not see a successful cancellation had been processed on this subscription which is why charges did continue to process.
  
  With Chegg Study, the subscription is set to bill until a successful cancellation is made. The service is not billed based on usage, but rather for services rendered. The usage of that service is at the discretion of the student.
  
  We see this subscription was cancelled 02/05/2025 and the charges disputed directly with the bank or financial institution. At this time, we are unable to take any action for refunds on this account due to a dispute notification. Please reach out to your ****************************** institution, or ****** for more information. 
  
  We can confirm each subscription has been cancelled on and will no longer bill you further.
  
  We thank you for your patience while we worked to get this matter resolved.
  
  Best,
  The Chegg Team

• Initial Complaint

  Date:03/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chegg, a subscription based online notes sharing platform, has auto-renewed a subscription I cancelled over a year ago, and has been charging me quietly without any notification or any of my usage of their site. 15 dollars monthly starting march of 2024 when I had previously cancelled in 2023.

  Business Response

  Date: 03/18/2025

  Hello *****,
  
  
  We appreciate you letting us know about your recent experience and are here to look into this matter further for you.
  
  Reviewing your account with the information provided, we were able to locate a Chegg Study subscription. No successful cancellation had been processed on this subscription which is why charges did continue to process.
  
  With Chegg Study, the subscription is set to bill until a successful cancellation is made. The service is not billed based on usage, but rather for services rendered. The usage of that service is at the discretion of the student.
  You can cancel your subscription anytime by visiting My Account on ********************, clicking Cancel and completing the steps to cancel. Cancellations take effect at the end of the free trial period (if applicable, to prevent any service charges) or at the end of the billing month in which your request to cancel was received. You can also contact customer support to cancel the membership.
  
  Typically subscription charges are non refundable per our terms of use, but in extenuating circumstances we can make an exception for the most recent 90 day billing cycle synonymous with a financial institution. We are able to extend a one-time courtesy refund on the account, which includes the most recent three months of billing cycles. Please allow 5 business days for the refunds to post back to the original form of payment. 
  
  Due to the original charge on the account billing over 90 days, if you wish to seek additional refunds, we highly suggest reaching out to your financial institution directly.
  
  We can assure you it was cancelled on 03/18/2025 and there will be no further charges from the account. 
  
  We appreciate your patience while we worked to get this matter resolved.
  
  
  Best,
  The Chegg Team

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My college son subscribed to Chegg for few years, and all was fine until he decided to cancel the subscription after graduating college. The company did not cancel the subscription although my son called to cancel on a few occasions. Then I noticed another Chegg charge on a different credit card even though my son canceled the subscription after graduating May, 2024.This is when I intervened. Chegg did not cancel when my son called so I called after seeing a new charge on a second credit card.I am requesting $102.06 for 6 additional months of billing. So far Chegg has reversed 2 months plus reversed the charge on the second credit card.

  Business Response

  Date: 03/10/2025

  Hello *****,
  
  
  We appreciate you letting us know about your recent experience and are here to look into this matter further for you.
  
  Reviewing your account with the information provided, we were able to locate a Chegg Study subscription. No successful cancellation had been processed on this subscription which is why charges did continue to process.
  
  With Chegg Study, the subscription is set to bill until a successful cancellation is made. The service is not billed based on usage, but rather for services rendered. The usage of that service is at the discretion of the student.
  You can cancel your subscription anytime by visiting My Account on ********************, clicking Cancel and completing the steps to cancel. Cancellations take effect at the end of the free trial period (if applicable, to prevent any service charges) or at the end of the billing month in which your request to cancel was received. You can also contact customer support to cancel the membership.
  
  Typically subscription charges are non refundable per our terms of use, but in extenuating circumstances we can make an exception for the most recent 90 day billing cycle synonymous with a financial institution. After investigating into your chat correspondence with our support, we had extended a one-time courtesy refund on the account, which includes the most recent three months of billing cycles. Please allow 5 business days for the refunds to post back to the original form of payment. 
  
  Due to the original charge on the account billing over 90 days, if you wish to seek additional refunds, we highly suggest reaching out to your financial institution directly.
  
  We can assure you it was cancelled on 03/10/2025 and there will be no further charges from the account. 
  
  We appreciate your patience while we worked to get this matter resolved.
  
  
  Best,
  The Chegg Team

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for this service and used it a few times years ago, but no longer need its services. My attempts to cancel my subscription for the past two months is leading me to believe the company is deliberately not allowing me to cancel, while charging me $19.95 each month since February 2025. I do not have a problem on how to log on to their site and continue to get a message to verify my identity with over 50 verify codes that expire before able to enter into the prompt. This is such a shady business practice to keep and lock in past customers on their subscription who are trying to cancel! Chegg owes me $39.90 due to its failure to allow me to cancel my subscription. I am annoyed that even when I am able to get through their trickery of sending verify codes, the website and system shuts me out with an error message that its network is down! In my attempt to call its 800 number it again block me out and the number to call is blocked. The business appears to deliberately not allow customers to cancel their subscription to frustrate them each month until we receive a bill and start the frustrating cycle all over again.

  Business Response

  Date: 03/10/2025

  Hello Janisa,
  
  
  We appreciate you letting us know about your recent experience and are here to look into this matter further for you.
  
  Reviewing your account with the information provided, we were able to locate a Chegg Study Pack subscription. No successful cancellation had been processed on this subscription which is why charges did continue to process.
  
  With Chegg Study Pack, the subscription is set to bill until a successful cancellation is made. The service is not billed based on usage, but rather for services rendered. The usage of that service is at the discretion of the student.
  You can cancel your subscription anytime by visiting My Account on ********************, clicking Cancel and completing the steps to cancel. Cancellations take effect at the end of the free trial period (if applicable, to prevent any service charges) or at the end of the billing month in which your request to cancel was received. You can also contact customer support to cancel the membership.
  
  Typically subscription charges are non refundable per our terms of use, but in extenuating circumstances we can make an exception for the most recent 90 day billing cycle synonymous with a financial institution. We have extended a one-time courtesy refund on the account, which includes the most recent three months of billing cycles. Please allow 5 business days for the refunds to post back to the original form of payment. 
  
  Due to the original charge on the account billing over 90 days, if you wish to seek additional refunds, we suggest reaching out to your financial institution directly.
  
  We can assure you it was cancelled on 03/10/2025 and there will be no further charges from the account. 
  
  We appreciate your patience while we worked to get this matter resolved.
  
  
  Best,
  The Chegg Team

  Customer Answer

  Date: 03/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chegg charged monthly subscription on my inactive account since 3/2023, even I requested to stop the service through their online website in 2022. The payment card also expired since 3/2024 but Chegg still charge to my bank account until 3/2025. No emails or notifications was provided about the resume of service or payment/ renewal confirmation until recently 3/2025 where I got an email.

  Business Response

  Date: 03/06/2025

  Hello ****,
  
  
  We appreciate you letting us know about your recent experience and are here to look into this matter further for you.
  
  Reviewing your account with the information provided, we were able to locate a Chegg Study subscription. No successful cancellation had been processed on this subscription which is why charges did continue to process.
  
  With Chegg Study, the subscription is set to bill until a successful cancellation is made. The service is not billed based on usage, but rather for services rendered. The usage of that service is at the discretion of the student.
  You can cancel your subscription anytime by visiting My Account on ********************, clicking Cancel and completing the steps to cancel. Cancellations take effect at the end of the free trial period (if applicable, to prevent any service charges) or at the end of the billing month in which your request to cancel was received. You can also contact customer support to cancel the membership.
  
  Typically subscription charges are non refundable per our terms of use, but in extenuating circumstances we can make an exception for the most recent 90 day billing cycle synonymous with a financial institution. We have extended a one-time courtesy refund on the account, which includes the most recent three months of billing cycles. Please allow 5 business days for the refunds to post back to the original form of payment. 
  
  Due to the original charge on the account billing over 90 days, if you wish to seek additional refunds, we suggest reaching out to your financial institution directly.
  
  We can assure you it was cancelled on 03/06/2025 and there will be no further charges from the account. 
  
  We appreciate your patience while we worked to get this matter resolved.
  
  
  Best,
  The Chegg Team

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a dispute with ****** on Feb. 15, 2025, because I didn't know why I was paying Chegg $10.55 a month when I wasn't receiving any services from them. I contacted Chegg, and they said I had an account with them with my old school email. I completed my studies with Evangelical back in ******* and did not know I had an account with ********************. Chegg then told me that they could not assist me because I had filed a dispute with ******. So, I decided to withdraw my dispute in order to work with Chegg, but Chegg refused to assist me because I filed the dispute. I could not get any more information from them.

  Business Response

  Date: 03/05/2025

  Hello *******,

  We would like to apologize for your experience with Chegg thus far and are here to look into this matter further.

  After reviewing the information provided, we were able to locate the EasyBib  subscription which began on 01/07/2024. We do not see a successful cancellation had been processed on this subscription, which is why charges did continue to process.

  With EasyBib, the subscription is set to bill until a successful cancellation is made. The service is not billed based on usage, but rather for services rendered. The usage of that service is at the discretion of the student. You can cancel your subscription anytime by visiting My Account on ********************, clicking Cancel and completing the steps to cancel. Cancellations take effect at the end of the free trial period (if applicable, to prevent any service charges) or at the end of the billing month in which your request to cancel was received. You can also contact customer support to cancel the membership. Our support number is available directly on help center: ***********************************************************

  If these charges are being claimed as unauthorized by the cardholder, this would need to be directed towards your bank/financial institution due to the original charge on the account billing over 90 days.

  At this time, we are unable to take any action for a refund on this account due to an active dispute notification with your financial institution directly. Please reach out to your ****************************** institution, or ****** for more information.

  To confirm, the subscription has been cancelled on 02/15/2025 and the account has been closed to prevent further billing.

  We thank you for your patience while we worked to get this matter resolved.

  Best,
  The Chegg Team

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has not made unsubscribing simple whatsoever. The pages to manage the subscription don't even work anymore. They do not allow you to remove your own payment information. The customer service representatives will not help you unsubscribe or remove your card. I have cancelled this through ****** play in both July of 2024 and again in January of 2025 and have proof of these. I have also unsubscribed many times through the chegg website and they do not send any cancellation emails to allow you to prove it. This company has repeatedly renewed the subscription without my approval, I continue to be charged every month. At this point there is no longer even an option for me to cancel online. I have been told that because my account is still active they cannot remove my payment information, but they also cannot de-activate the account.

  Business Response

  Date: 03/03/2025

  
  
  Hello ******,
  
  
  We thank you for letting us know about your recent experience and apologize immensely. 
  
  Reviewing your account with the information provided, we were able to locate a Chegg Study subscription under the provided email account. No successful cancellation had been processed on this subscription which is why charges did continue to process.
  
  Also reviewing the screenshots youve provided, please ensure when you contact ****** that you attempt to cancel the subscription under the email sariahbi*************************** specifically. 
  
  With Chegg Study, the subscription is set to bill until a successful cancellation is made. The service is not billed based on usage, but rather for services rendered. The usage of that service is at the discretion of the student.
  You can cancel your subscription anytime by visiting My Account on ********************, clicking Cancel and completing the steps to cancel. Cancellations take effect at the end of the free trial period (if applicable, to prevent any service charges) or at the end of the billing month in which your request to cancel was received. You can also contact customer support to cancel the membership. 
  We also recommend to refer to our terms of service (***************************************************) which would help provide further insight into our policies. 
  
  Looking things over, it actually appears that this subscription was purchased via the ****** Play Store on your mobile device. 
  
  For this reason, the subscription cannot be canceled from our end, and you will need to follow these steps in order to cancel it:
  
  Go to your subscriptions.
  On an Android device: 
  Open the ****** Play app .
  At the top right, tap the profile icon.
  Tap Payments & subscriptions > Subscriptions.
  Under Subscriptions, check the list of subscriptions for expired subscriptions or subscriptions with declined payment methods. 
  
  In addition, you will need to contact ****** Play support for any inquiries on the possibility of a refund:
  
  ****** Play
  -Phone number: **************
  -Support site: *********************
  
  We appreciate your patience while we worked to get this matter resolved.
  
  
  Best,
  The Chegg Team

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been being charged monthly since November 2024 for a canceled subscription. The same day subscription was canceled, they started a new subscription i was unaware of and have been fraudulently taking payments from my bank account since November 2024. I spoke with customer service who canceled the unauthorized subscription, but I did not receive a refund.

  Business Response

  Date: 03/03/2025

  Hello *****,
  

  
  We thank you for letting us know about your recent experience and apologize immensely. 
  
  Reviewing your account with the information provided, we were able to locate a Chegg Study Pack subscription under the provided email account. No successful cancellation had been processed on this subscription which is why charges did continue to process.
  
  With Chegg Study Pack, the subscription is set to bill until a successful cancellation is made. The service is not billed based on usage, but rather for services rendered. The usage of that service is at the discretion of the student.
  You can cancel your subscription anytime by visiting My Account on ********************, clicking Cancel and completing the steps to cancel. Cancellations take effect at the end of the free trial period (if applicable, to prevent any service charges) or at the end of the billing month in which your request to cancel was received. You can also contact customer support to cancel the membership. 
  We also recommend to refer to our terms of service (***************************************************) which would help provide further insight into our policies. 
  
  Due to the original charge being billed over 90 days with no prior reports of unauthorized charges, any charges would need to be resolved directly with your bank, financial institution, or ******. Our billing department will work directly with your bank or financial institution to resolve.
  
  We can assure you it was cancelled on 03/03/2025 and there will be no further charges from the account. 
  
  We appreciate your patience while we worked to get this matter resolved.
  
  
  Best,
  The Chegg Team

  Customer Answer

  Date: 03/03/2025

   
  Complaint: 23007772
  
  I am rejecting this response because:

  The attached emails I provided clearly show Chegg responded to my email requesting cancelation back in October 2024, and acknowledged account was cancelled. Chegg then continued to charge for account. I am not going through the inconvenience of having to file dispute with my bank, have my debit card cancelled, wait for a replacement debit card, etc. I canceled Chegg account in October 2024. Chegg acknowledged cancelation in October 2024. Chegg never stopped billing me. I need my money refunded. 

  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 03/04/2025

  Hello *****,
  
  
  We thank you so much for the clarification and provided images to support the case. 
  
  Reviewing the attached photos - the first two images are order confirmation emails detailing two subscriptions has been initiated (BXME852P & 899P5U4D). The final third image indicates a cancellation for the subscription BXME852P which expired 10/13/24, but the order 899P5U4D was initiated on 11/13/24 which continued to charge per month. 
  
  Typically subscription charges are non refundable per our terms of use, but in extenuating circumstances we can make an exception for the most recent 90 day billing cycle synonymous with a financial institution. We have extended a one-time courtesy refund on the account, which includes the most recent three months of billing cycles. Please allow 5 business days for the refunds to post back to the original form of payment. Due to the original charge on the account billing over 90 days, if you wish to seek additional refunds, we suggest reaching out to your financial institution directly.
  
  We can assure you it was cancelled on 03/04/2025 and there will be no further charges from the account. 
  
  We appreciate your patience while we worked to get this matter resolved.
  
  
  Best,
  The Chegg Team