Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my Chegg subscription in June 2025, immediately after completing my undergraduate degree, and due to dissatisfaction with the companys AI integration. I mistakenly mentioned September during a help chat, but that is incorrect; I had already moved to a different state by that time, and the cancellation occurred while I was still in the state where I earned my undergraduate degree.Despite canceling, Chegg continued to charge me monthly. The help chat stated they have no record of my June cancellation, meaning the system did not process it. I have not used the service since completing my undergraduate coursework, and even before then.These charges were made without my authorization, and the failure to process cancellation was on Cheggs end, not mine. I am requesting a full refund of all charges from June 2025 through November 2025, at a rate of $21.52 a month for the period between June and October, as the November refund has been processed. I would like Chegg to refund the unauthorized charges and ensure no future billing occurs.

  Business Response

  Date: 11/18/2025

  Hello ***********,
  
  We would first like to apologize as we understand unexpected charges are less than ideal and are here to look into this matter further for you.
  
  After reviewing your information listed in this complaint, we were able to locate the Chegg Study subscription which began billing on 02/12/2023. No successful cancellation had been processed on this subscription until your previous contact on 11/12/2025, which is why charges did continue to process.
  
  With Chegg Study, the subscription is set to bill until a successful cancellation is made. The subscription must be cancelled prior to the billing cycle to prevent billing for the next months cycle. The service is not billed based on usage but rather for services rendered. The usage of that service is at the discretion of the student. You can cancel your subscription anytime by visiting My Account on ************************, clicking Cancel and completing the steps to cancel. Cancellations take effect at the end of the free trial period (if applicable, to prevent any service charges) or at the end of the billing month in which your request to cancel was received. You can also contact customer support to cancel the membership.
  
  While the Chegg ************* charges are non-refundable per our terms of use, in extenuating circumstances we are able to honor a one-time courtesy refund on the account. During your recent contact with support, a one-time courtesy refund was issued. We have also issued additional refunds today, ensuring the total refund you will receive covers the recent 90-days cycle. Depending on your financial institution, the refund will typically take 7 business days to post back onto the original form of payment.
  
  We can confirm the subscription has been cancelled on 11/12/2025 and will no longer bill you further.
  
  Thank you so much for your patience while we worked to get this issue resolved.
  
  Best regards,
  The Chegg Team

• Initial Complaint

  Date:11/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my subscription in May of 2025 and I continued to get charged and I contacted Chegg and they are refusing to refund my money. I want my refund of ***** for 7 months in which I'm entitled. Chegg likes to only refund 90 days and that's illegal per state and federal laws. Chegg wants you to file a dispute with your bank and ****** in which they'll fight the charges and not issue a refund.

  Business Response

  Date: 11/18/2025

  Hello ******,
  
  We would like to apologize for your experience with Chegg thus far and are here to look into this matter further.
  
  We reviewed the information provided and located the Chegg Study subscription, which began on 10/07/2022. The account was cancelled on 11/11/2025 during your recent contact with customer support. Prior to this interaction, we were unable to find any records of a cancellation request.
  
  With Chegg Study, the subscription is set to bill until a successful cancellation is made. The service is not billed based on usage, but rather for services rendered. The usage of that service is at the discretion of the student. You can cancel your subscription anytime by visiting My Account on ************************, clicking Cancel and completing the steps to cancel. Cancellations take effect at the end of the free trial period (if applicable, to prevent any service charges) or at the end of the billing month in which your request to cancel was received. You can also contact customer support to cancel the membership. Our support number is available directly on help center: ***************************************************************
  
  Typically, subscription charges are non-refundable per our Terms of Use. However, given your recent experience, we have extended a one-time courtesy refund covering the most recent 90-day billing cycle. This is the maximum refund that can be refunded on an account. Depending on your financial institution, the refund will generally post back to your original payment method within 7 business days. If you wish to pursue additional refunds, we recommend contacting your financial institution directly.
  
  We can confirm the subscription has been cancelled on 11/11/2025 and will no longer bill you further.
  
  Thank you so much for your patience while we worked to get this issue resolved.
  
  Best,
  The Chegg Team

• Initial Complaint

  Date:11/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company started a fraudulent subscription service on 11/01/2025 for $16.95 per month. They did this same thing 1-2 years ago. we have never done business with them. we have never given them our credit card information. we have never contacted them except to report the problem. Each time we have contacted credit card company and reported fraud and we had to cancel the card with a new one being sent to us. Please have them cease from charging us ever again. We are not college students and have no reason to order their services.

  Business Response

  Date: 11/13/2025

  Hello *****,
  
  We would first like to apologize as we understand unexpected charges are less than ideal and are here to look into this matter further for you.
  
  During your recent contact with Chegg, it does appear that these charges were claimed as unauthorized or fraudulent. Due to the original charge being billed over 90 days with no prior reports of fraud, any additional charges would need to be resolved directly with your bank, financial institution, or ******. Our billing department will work directly with your bank or financial institution to resolve.
  
  At this time, we can confirm the subscription was cancelled on 11/06/2025 to prevent future billing, and the account has been closed.
  
  We thank you for your patience while we got this resolved for you.
  
  Best,
  The Chegg Team

• Initial Complaint

  Date:11/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a membership to ************************, which is an online college study guide website. I cancelled this membership upon graduating from my Masters degree when I knew I would no longer need the service, in July of 2024. I continued to be charged $15.95 per month. I did not realize this until October 2025. After making several attempts to call (number has changed multiple times and always receive "an error has occurred" then call dropped - SHOCKER), CHAT, TEXT (as directed when calling) and EMAIL ************************, as soon as the agent I would speak with would find out I was trying to get a refund, the agent I was texting or chatting with would then stop responding. IT IS THEIR JOB TO STRAIGHTEN OUT ISSUES LIKE THIS, AND YET i CANNOT EVEN SPEAK TO ANYONE. THIS IS NOT CUSTOMER SERVICE.

  Business Response

  Date: 11/04/2025

  Hello *****,
  
  We first want to apologize for any unexpected charges.
  
  By reviewing the information included in this complaint, we were able to locate two separate accounts matching your information. On one account under a Yahoo email address, we can see that the subscription was signed up on 08/11/2022. On this account, the subscription was cancelled by the user on 05/06/2024.
  
  On the second account located under a Gmail email address which is the email address provided on this complaint, the subscription started on 08/26/2024. No successful cancellation had been processed on this account, which is why charges did continue to process.
  
  With Chegg Study, the subscription is set to bill until a successful cancellation is made. The service is not billed based on usage, but rather for services rendered. The usage of that service is at the discretion of the student. You can cancel your subscription anytime by visiting "My Account" on ************************, clicking "Cancel" and completing the steps to cancel. Cancellations take effect at the end of the free trial period (if applicable, to prevent any service charges) or at the end of the billing month in which your request to cancel was received. You can also contact customer support to cancel the membership. 
  
  While the Chegg ************* charges are non-refundable per our terms of use, in extenuating circumstances we are able to honor a one-time courtesy refund on the account. We can confirm the subscription on this account under the Gmail email address has been cancelled and the maximum refund permitted has been issued today 11/04/2025. The refunds will typically take 7 business days to post back onto the original form of payment.
  
  We thank you for your patience while we looked into this matter.
  
  Best regards,
  The Chegg Team

• Initial Complaint

  Date:10/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A charge was issued to card ending 7029. This card is and never has been in my name. This card was not on file at or before the time of the charge. I removed all cards aside from an expired one from my account and cancelled my subscription. Over MANY emails Chegg REFUSED to assist. They continued to say that I had 2 cards on file presently, even after a screenshot of my account showing 1 card was provided. They have attempted to charge my card over 40 times in the last *********************************************** my name and the name that 7029 belongs to. The 7.5 million dollar settlement against this company apparently didnt stop them from their scam

  Business Response

  Date: 10/27/2025

  Hello ******,
  
  We would first like to apologize as we understand unexpected charges are less than ideal and are here to look into this matter further for you. We reviewed the information provided, and were able to locate the Chegg Study subscription which began on 01/24/2025.
  
  During your recent contact with Chegg, it does appear that these charges were claimed as unauthorized or fraudulent. Due to the original charge being billed over 90 days with no prior reports of fraud, any additional charges would need to be resolved directly with your bank, financial institution, or ******. Our billing department will work directly with your bank or financial institution to resolve.
  
  To clarify, we allow users to update / modify their payment method, however for security purposes if a payment method needs to be removed you can contact our support team to assist: ******************************************************************************************************************************************************************
  Given your experience we have taken care of removing all the cards associated with the account.
  
  We can confirm the subscription has been cancelled on 10/25/2025 to prevent future billing, and the account has been closed.
  
  We thank you for your patience while we worked to get this matter resolved for you.
  
  Best,
  The Chegg Team

  Customer Answer

  Date: 10/29/2025

   
  Complaint: 24062678
  
  I am rejecting this response because: This charge is not 90 days old. This charge was made last month to a card that (again) was not on file with Chegg. All charges previous to that were charged to the correct card thag was on file. To rectify this please issue a credit for the $21.50 charged to the card incorrectly charged that you were not in any way authorized to use. 
  
  Sincerely,
  
  ****** *******-****

  Business Response

  Date: 10/30/2025

  Hello ******,
  
  We would like to apologize once again for your recent experience.
  
  While the Chegg ************* charges are non-refundable per our terms of use, in extenuating circumstances we are able to honor a one-time courtesy refund on the account. As a courtesy, weve gone ahead and issued a refund for the most recent charge. Depending on your financial institution, the refund will typically take 7 business days to post back onto the original form of payment. If you wish to seek additional refunds, we suggest reaching out to your financial institution directly. 
  
  We can confirm the membership has been cancelled on 10/25/2025 and the account has been closed.
  
  We thank you for your patience while we looked into this matter further and will now be considering this case closed.
  
  Best,
  The Chegg Team

  Customer Answer

  Date: 10/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******-****

• Initial Complaint

  Date:10/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,This company is fraudulantly charging my credit card $15.95 a month for 18 months! I had an account with them for my son under ******************** *I canceled it. They can see that I canceled it. However, they then began to charge my card ending in 6521 on May 2024. I have been calling them and sending emails from the ****************** account begging them to cancel. These have gone ignored or I was brushed off by customer service who said they didn't see billing charges, yet I was continually billed monthly. Then today, Oct 20, 2025, I finally got a representative today who discovered that the reason my cancelation requests continue to be ignored is that they attached my **** card to a false email of *********************** This is not associated with my me, my account or my credit card and I have been falsely charged for far too long to a tune of $************, I talked with a supervisor ******, who apologized and said the previous advocate submitted info to billing team to investigate because the ********************** was not associated with my account they deactivated it but they recommend I dispute with the bank, but the bank says that is them who owe a refund.

  Business Response

  Date: 10/21/2025

  Hello *****,
  
  We would first like to apologize as we understand unexpected charges are less than ideal and are here to look into this matter further for you. 
  
  During your recent contact with Chegg, it does appear that these charges were claimed as unauthorized or fraudulent. Due to the original charge being billed over 90 days with no prior reports of fraud, any additional charges would need to be resolved directly with your bank, financial institution, or ******. Our billing department will work directly with your bank or financial institution to resolve.
  
  At this time, we can confirm the subscription was cancelled on 10/20/2025 to prevent future billing, and the account has been closed. 
  
  We thank you for your patience while we got this resolved for you. 
  
  Best regards,
  The Chegg Team

• Initial Complaint

  Date:10/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding an unresolved issue with Chegg, Inc.I sold a textbook to Chegg and was issued a store credit as part of their policy. However, after the credit was issued and a recent return to school for higher education, Chegg unexpectedly closed my account. As a result, I have been unable to access or use the store credit that I am entitled to.I attempted to contact Chegg customer support to resolve the issue and regain access to my account or receive an alternative method of redeeming my credit, but I have not received a satisfactory resolution. The account closure occurred without warning or explanation, and no alternative access to the credit has been offered.This situation is both unfair and unacceptable, as Chegg is withholding funds/credit that rightfully belong to me as a result of a legitimate return transaction.

  Business Response

  Date: 10/13/2025

  Hello ****,
  
  We would first like to apologize for your experience with Chegg thus far.

  We have sent a separate message to the email address listed in your contact information to obtain some additional information.

  Please respond there so that we can get this matter resolved for you.

  Best regards,
  The Chegg Team

  Customer Answer

  Date: 10/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I want to acknowledge the quick response that the business made to resolve this issue.  So glad to see the weight of BBB matters to all parties involved.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:10/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chegg charged my card after i cancelled the service i imidiatally contacted them and asked they remove the charge from my card as i do not and have not recentlly used this service ai was told oh they can not and their system was going to continue to try to charge my card until it gets the fess i cancelled which makes no sense at all i have recentlly contacted my back as today i see the charge on my account now and want my money back for something i canceled and received confirmation from them it was cancelled see below from my email :Chegg <*****************************************************************************************>Sep 28, 2025, 11:12AM (11 days ago)to me Chegg Logo My Account | My Orders | FAQs Hope youve made happy homework memories.Hi,Your Chegg Study Pack subscription has been canceled. We hope its helped you learn a few things more easily and left you feeling confident.If you end up needing step-by-step solutions again, you know where to find us.I would like them to refund my money and stop charging my account when someone cancells something for a company to say their system is going to continue to try to charge makes no sense and should be against the law i also want all traces of my bank infromation removed from their system completely

  Business Response

  Date: 10/09/2025

  Hello,

  We would first like to apologize as we understand unexpected charges are less than ideal and are here to look into this matter further for you. We reviewed the information provided, and were able to locate the Chegg Study subscription which began on 08/28/2025. The billing cycle was set to renew on the 28th of each month. We do not see a successful cancellation had been processed on the subscription which is why charges did continue to process. To avoid a charge, the subscription would need to be cancelled prior to the renewal cycle. With Chegg Study, the subscription is set to bill until a successful cancellation is made.

  The service is not billed based on usage but rather for services rendered. The usage of that service is at the discretion of the student. You can cancel your subscription anytime by visiting My Account on ************************, clicking Cancel and completing the steps to cancel. Cancellations take effect at the end of the free trial period (if applicable, to prevent any service charges) or at the end of the billing month in which your request to cancel was received. You can also contact customer support to cancel the membership. Our support number is available directly on help center: ***************************************************************

  The charge attempt you are seeing is for the billing month of September 2025. Based on the method of payment, a select number of attempts will be made to try and capture a charge. Reviewing the account we see a successful charge on 10/09/2025 for the September billing cycle. Typically subscription charges are non refundable per our terms of use, given your recent experience we have extended a one time courtesy refund towards the most recent billing cycle.

  Depending on your financial institution the refunds typically take within 5 business days to post back to the original form of payment. We allow users to update / modify their payment method, however for security purposes if a payment method needs to be removed you can contact our support team to assist: *********************************************************************************************************************************************************************** your experience we have taken care of removing the single card associated with the account.
  

  We can confirm each subscription has been cancelled on 10/09/2025 and will no longer bill you further.
  Thank you so much for your patience while we worked to get this issue resolved.

  Best,
  The Chegg Team

  
  

• Initial Complaint

  Date:10/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my subscription with Chegg for several months. I have not used this service in a very long time, but Chegg continues attempting to charge my account. The charges are being declined, since I do not wish to pay for a service I am not using and have been trying to cancel.I contacted customer support via live chat and spoke with a representative named ******, who informed me that I could not cancel my account unless I first paid the outstanding balance. This is unreasonable and unfair, as I should be allowed to cancel a subscription I no longer want without being forced to pay for unused services.I simply want my Chegg subscription canceled and for the company to stop attempting to charge my account.

  Business Response

  Date: 10/01/2025

  Hello ******,
  
  We would first like to apologize as we understand unexpected charges are less than ideal and are here to look into this matter further for you.
  
  After reviewing your information listed in this complaint, we were able to locate the Chegg Writing subscription which began billing on 12/15/2022. No successful cancellation had been processed on this subscription until 09/18/2025, which is why charges did continue to process.
  
  With Chegg Writing, the subscription is set to bill until a successful cancellation is made. The subscription must be cancelled prior to the billing cycle to prevent billing for the next months cycle. The service is not billed based on usage but rather for services rendered. The usage of that service is at the discretion of the student. You can cancel your subscription anytime by visiting My Account on ************************, clicking Cancel and completing the steps to cancel. Cancellations take effect at the end of the free trial period (if applicable, to prevent any service charges) or at the end of the billing month in which your request to cancel was received. You can also contact customer support to cancel the membership.
  
  We can confirm the subscription has been cancelled on 09/18/2025. You will continue to have access for the duration of the current bill cycle, which looks like until 10/15/2025. On this date, you will no longer have access and you will get a confirmation email letting you know the service has ended. If you decide you need it again, you can always resubscribe through your Chegg Account! Just a quick heads up, it can take up to one business day for the cancellation to reflect on your account.
  
  Thank you so much for your patience while we worked to get this issue resolved.
  
  Best regards,
  The Chegg team

• Initial Complaint

  Date:09/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting charged from chegg every month since November 24th, 2019. It started off as a charge of $14.95, I tried canceling subscription in December of 2019. I have tried cancelling my subscriptions so many times I cant even keep count. I log in to chegg through any email I have and look to see if a have a subscription and everytime I log in it says no active subscription, I have called multiple times and they always say they took care of it and cancel my subscription and then I proceed to get charged. I have called and given them any email I have and they struggle to find my subscription, so if they struggle to find where Im getting charged of course I would. I called yesterday 9/25/2025 and they said they canceled it but I have unheard that before and dont believe them. Also amongst this that initial payment of $14.95 changes to $16.91 without me being aware, so not only did the keep my subscription running when I tried and got told by chegg it was canceled but then they charged me even more. Im wanting a full refund from 1/1/2020-9/25/2025 ( $1,166.79) plus damages to bring me to a total of $2,000

  Business Response

  Date: 09/26/2025

  Hello *****,
  
  We would like to apologize for your experience with Chegg thus far and are here to look into this matter further.
  
  We reviewed the information provided, and we were able to locate the Chegg Study subscription which began on 11/25/2019. We can confirm the account was located and the subscription was cancelled on 09/25/2025 during your recent contact with customer support.
  
  With ******************** Study, the subscription is set to bill until a successful cancellation is made. The service is not billed based on usage, but rather for services rendered. The usage of that service is at the discretion of the student. You can cancel your subscription anytime by visiting My Account on ************************, clicking Cancel and completing the steps to cancel. Cancellations take effect at the end of the free trial period (if applicable, to prevent any service charges) or at the end of the billing month in which your request to cancel was received. You can also contact customer support to cancel the membership. Our support number is available directly on help center: ***************************************************************
  
  Typically, subscription charges are non-refundable per our terms of use, given your recent experience we have extended a one-time courtesy refund towards the most recent 90-day billing cycle, however this is the most that can be refunded on an account. Depending on your financial institution the refunds typically take within 7 business days to post back to the original form of payment. If you wish to pursue additional refunds, we suggest reaching out to your financial institution directly.
  
  We thank you for your patience while we worked to get this matter resolved.
  
  Best,
  The Chegg Team

  Customer Answer

  Date: 09/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******