Who we are
Your BBB at a glance
In 2025, people turned to BBB, SE Florida & the Caribbean more than 6 million times as a resource for finding BBB Accredited Businesses, news/events and utilizing services while also checking over 8.23 million business reviews. We've processed more than 6,800 scam reports. With $510,000+ in earned media by sharing BBB marketplace information.
Meet our local team
Get to know your BBB staff, officers & partners
What we do
How your BBB helps
Whether you're a consumer, a business or just checking someone out — start here. Each link goes to the right place across BBB.
Find a trusted business
Search BBB-rated and Accredited Businesses near you before you buy or hire.
File a complaint
Had a problem with a business? Tell us what happened and we'll help work toward a resolution.
Report & spot scams
Check BBB Scam Tracker and report suspicious activity to warn your neighbors.
Get BBB Accredited
Show customers you meet BBB's standards for trust. See if your business qualifies.
Dispute resolution
Free and low-cost mediation and arbitration to settle disputes without going to court.
Latest news & alerts
Guides, tips, and tools for buying smart, hiring safely, and running a trustworthy business.
Where we serve
Our service area
Proudly serving Palm Beach, Broward, Miami-Dade, Monroe, Indian River, St. Lucie, Martin, Okeechobee, Highlands, Glades and Hendry Counties, all of Puerto Rico and the U.S. Virgin Islands.
80%
More than 80% of consumers are more likely to buy from a business they know is BBB accredited.
SourceIABBB Research, 2024
Learn more about BBB Accreditation
From your local BBB
Programs & recognition
Stay tuned for 2027 Deadlines
BBB Torch Awards for Ethics
Learn more about the awards criteria, judging, sponsorships, and past recipients.
Choose trust + purpose
BBB4Good
Are you a purpose-driven business? Learn how to become "BBB4Good Verified" with BBB.
Earn a certification
BBB Learning
Our education platform, powered by MindEdge, with hundreds of on-demand courses on business topics. Accredited Businesses get exclusive discounts.
Sign up to receive your BBB's monthly email newsletter and become a smarter consumer
Sign up now
Need help finding a contractor, building your business, or avoiding scams on the internet, BBB has you covered
Consumer resourcesWhat's happening
Upcoming events & happenings
Start free and get listed
Claim a free BBB Business Profile
For confidence and help becoming a business that consumers can trust.
News & alerts
BBB news, alerts, & tips
Get help when you need it
Reach your local BBB
Several ways to get assistance - pick whatever suits you.
Call us
Main
561-842-1918
Accredited Business (AB) Hotline
561-842-9278
Fax
561-845-7234
Phone hours:
8:30 AM - 4:00 PM Mon Tues Thurs Fri
8:30 AM - 12:00 PM Wed
Email & livechat
Primary
[email protected]
Accredited Business (AB) Services
[email protected]
Languages supported
English, Spanish
We typically reply within two business days.
Visit
Main Office
4411 Beacon Circle
West Palm Beach, FL 33445
Satellite Office
3100 Ray Ferrero Jr Blvd STE 5008-D
Davie, FL 33314
Business hours
8:00 AM - 4:30 PM Mon - Fri
In office on Wednesday only
Visits by appointment only.