BBB serving Vancouver Island – Accredited Business Resource Page

How can we help you be a better business? This page includes educational information and resources for our Accredited Businesses. Below we’ve included information to the questions we are most often asked by our Accredited Businesses.

Can’t find the answer to your question below? Let us help you. Contact us anytime by email at accreditedbusiness@vi.bbb.org.

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The power of BBB customer reviews

Customer Reviews are a powerful tool to showcase your company. Accredited Businesses that encourage their customers to submit BBB Customer Reviews stand out from their competition. Learn more about how BBB Customer Reviews work and tips for effectively promoting customer reviews to your clients.

Learn more about BBB customer reviews

Tools & discounts for your business

BBB Toolbox

An easy-to use, cost-effective business management system, that keeps all your digital marketing tools in one location.

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Privacy Policy Generator

Create a free privacy policy and cookie consent for your online business, website or app. 

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Dell Technologies Discounts

Dell Technologies and BBB have teamed up to provide Accredited Businesses with discounts on a variety of tech products. Use discount code CBBBFY25.

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The CEO Forum Group

Accredited Businesses have access to The CEO Forum Group’s content at no charge (a value of $195, annually).

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Grow with Google Courses

BBB Accredited Businesses get access to free online Google courses and certificate programs on topics like digital marketing, cybersecurity, data analytics, project management, AI and more. 

View the program catalogue of free courses.

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Sandler Sales Training

Access exclusive training and support for Accredited Businesses. Learn from industry experts and sharpen your business skills through tailored programs.

Use promo code BBBVANIS20 for 20% discount.

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Online Advertising

We have a variety of cost-effective online advertising options available on BBB.org and Google for Accredited Businesses wanting to better connect with their customers.

Email darius@vi.bbb.org to learn more.

Discounted TV Advertising

Take advantage of our significantly discounted TV commercial advertising program with CTV Vancouver Island News.

 

Email RosalindScott@vi.bbb.org to learn more.

Union Club Membership

Accredited Businesses are invited to become Resident Members of the Union Club of BC for a reduced initiation fee ($1000 in savings).

 

Email RosalindScott@vi.bbb.org to learn more.

Be a Better Business

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How to handle a customer complaint

Knowing how to effectively resolve and manage customer complaints is vital to operating a successful business.

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Financial literacy
How to respond to negative customer reviews

Not every customer is always a satisifed customer. Understanding how to best respond to negative reviews can help improve your businesses reputation online.

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Better manage your cash flow

Managing your cash flow is all about making smart decisions and implementing best practices to generate revenue while carefully monitoring your expenses.

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10 scams that target small businesses

Do you know how to identify and protect yourself from the most common scams that target companies and impact business operations?

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