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Business Profile

Property Management

Vacasa

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Visit Website(503) 345-9399Email BusinessWrite a Review

About

Overview

Headquarters

Vacasa

850 NW 13th Ave

Portland, OR 97209-3680

Get DirectionsView Service Area

Find a Location

Vacasa has 30 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Headquarters Location

      Vacasa

      850 NW 13th Ave Portland, OR 97209-3680

    • Vacasa

      546 Mary Esther Cut off NW Ste 3 Fort Walton Beach, FL 32548-4067

    • Sterling Resorts

      1751 Scenic Hwy 98 Destin, FL 32541-8542

    • Vacasa

      8478 Gulf Beach Blvd Navarre, FL 32566

    • Sterling Resorts

      2048 W County Highway 30A STE 107 Santa Rosa Beach, FL 32459-0198

    BBB Accreditation & Rating

    BBB Accreditation: None

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Rating

    A-

    Reasons for rating

    • Failure to respond to 3 complaint(s) filed against business
    More InformationHow are BBB ratings calculated?

    Join Trusted Businesses

    Become BBB Accredited

    About This Business

    Vacasa offers short and long-term vacation rental management and event destination location rental services for property owners.

    Years in Business: 16

    Products and Services

    Property Management, Beachfront Condos, Business Travel Rentals, Cabin Rentals, Condo Rentals, Event Rentals, Fall Vacation Rentals, Festival Accommodations, Golf Vacation Rentals, Group Rentals, Lake House Rentals, Long-term Rentals, Luxury Rentals, Oceanfront Rentals, Pet-friendly Rentals, Real Estate, Remote Work Rentals, Resort Rentals, Ski-in/Ski-out Rentals, Snowbird Rentals, Summer Vacation Rentals, Vacation Homes, Vacation Rental Management, Vacation Rentals, Waterfront Rentals, Wedding Venues, Wellness Retreats, Winter Vacation Rentals

    Business Details

    Local BBB:
    BBB Great West + Pacific
    BBB File Opened:
    7/28/2011
    Business Started:
    11/17/2009
    Business Started Locally:
    11/17/2009
    Business Incorporated:
    11/17/2009
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Names:
    Casago
    Vacasa Inc
    Vacasa LLC
    Related Businesses:
    Montana's Best Vacation Rentals LLC
    Business Management:
    Ms. Georgia Stoves, Team Lead of Reputation Management
    Ms. Vicki Lyn Brown, Property Manager
    Mr. Steve Schwab, CEO
    Mr. Joseph Riley, President
    Mr. Anand Naimpally, CFO
    Ms. Rebecca Boyden, Executive Secretary
    Number of Employees:
    4726

    Additional Contact Information

    Principal Contacts
    Mr. Steve Schwab, CEO
    Mr. Anand Naimpally, CFO
    Ms. Rebecca Boyden, Executive Secretary
    Customer Contacts
    Ms. Georgia Stoves, Team Lead of Reputation Management
    Ms. Vicki Lyn Brown, Property Manager
    Fax numbers
    Primary Fax: (503) 897-7036
    Additional Phone Numbers
    Other Phone: (251) 861-6121
    Other Phone: (800) 863-8415
    Additional Email Addresses
    Primary: Email this Business
    Additional Websites
    yelp.com/biz/vacasa-portl...
    Social Media

    Licensing information

    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

    Additional Information

    Payment methods
    • American Express
    • Cash
    • Check
    • Debit Card
    • MasterCard
    • Visa
    • Credit Card
    Business Categories
    Property Management, Vacation Rentals

    Latest Reviews

    • Emilie D

      "My family and I stayed in a rental home for our spring break. We absolutely loved having the pool and the accommodations were very clean and organized." ... Read full review

    • Santee P

      "We used Vacasa to manage our property for one year. The marketing was poor and our unit did not produce their forecasted rental income of $17k, the entire year we netted $6700 and most of those rents were last minute reduced rate." ... Read full review

    • Ann H

      "I own a property in REMOVED, that Vacasa was managing. The property sustained major water damage due to washer on the third floor that was leaking." ... Read full review

    View all Reviews

    Frequently asked questions about Vacasa

    • Is Vacasa BBB Accredited?

      No, Vacasa is not BBB Accredited. Businesses are under no obligation to seek accreditation.

    • What is the BBB rating of Vacasa?

      Vacasa has an A- BBB rating. Ratings run from A+ to F and are BBB's opinion of how a business is likely to interact with its customers, based on complaint history, transparency, and available public data.

    • How many complaints does Vacasa have on BBB?

      Vacasa has 957 complaints filed with BBB in the last 3 years, 108 of them in the last 12 months. This profile includes complaints for the headquarters and corporate-owned locations of Vacasa.

    • How many customer reviews does Vacasa have on BBB?

      Vacasa has 2,644 customer reviews on BBB. This profile includes reviews for the headquarters and corporate-owned locations of Vacasa.

    • How do I file a complaint against Vacasa?

      You can file a complaint against Vacasa on BBB.

    • Where is Vacasa located and what areas does it serve?

      Vacasa is headquartered at 850 NW 13th Ave, Portland, OR 97209-3680. Service area: Vacasa services clients throughout the United States, Canada, Mexico, Puerto Rico, and Belize.

    • What does Vacasa do?

      The BBB Business Profile for Vacasa describes the business as follows: Vacasa offers short and long-term vacation rental management and event destination location rental services for property owners. Business category: Property Management.

    • How long has Vacasa been in business?

      Vacasa has been in business for 16 years, since 2009.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

    When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.