About
Important information
- Additional Info:Prior to filing a complaint with the Better Business Bureau, Endurance Warranty Services, LLC requests that you contact them to open a helpdesk ticket. Please visit EWS Customer Assistance to contact the business directly or for immediate assistance to resolve your issue, please call
us at (877) 284-8174. - Government Actions:Government Action: BBB reports on known government actions involving business’ marketplace conduct:Oregon Department of Justice/Endurance Warranty Services LLC - Assurance of Voluntary Compliance
Following an investigation, The Oregon Department of Justice entered into an Assurance of Voluntary Compliance (a settlement) with Endurance Warranty Services LLC on 12/28/2022. The settlement includes $550,000 in fines, requires an independent review process for all advertising direct toward Oregon residents, and bans Endurance from making unwanted phone solicitations in Oregon for the next five years. For more details, click here
Overview
Endurance Warranty Services, L.L.C.
400 Skokie Blvd
Northbrook, IL 60062
See Hours
| Monday | 9:00 AM - 5:00 PM |
|---|---|
| Tuesday | 9:00 AM - 5:00 PM |
| Wednesday | 9:00 AM - 5:00 PM |
| Thursday | 9:00 AM - 5:00 PM |
| Friday | 9:00 AM - 5:00 PM |
| Saturday | Closed |
| Sunday | Closed |
BBB Accreditation & Rating
About This Business
BBB Accredited Since: 7/18/2025
Years in Business: 19
Products and Services
Business Details
- Local BBB:
- BBB of Chicago & Northern Illinois
- BBB File Opened:
- 3/14/2007
- Business Started:
- 5/5/2006
- Business Started Locally:
- 3/1/2006
- Business Incorporated:
- 5/5/2006
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Names:
- Endurance
- EWS
- Endurance Direct
- Related Businesses:
- Endurance Dealer Services, LLC
- Business Management:
- Mr. Justin Thomas, CEO
- Mr. Nate Cizek, COO
- Ms. Paige Worley, Creative & Community Marketing Manager
- Number of Employees:
- 1039
Additional Contact Information
- Principal Contacts
- Mr. Nate Cizek, COO
- Ms. Paige Worley, Creative & Community Marketing Manager
- Customer Contacts
- Mr. Arshad Ali, Resolutions Manager
- Ms. Paige Worley, Creative & Community Marketing Manager
- Additional Phone Numbers
- Other Phone: (800) 253-8203
- Other Phone: (800) 506-4640
- Other Phone: (877) 375-5994
- Additional Websites
- endurancewarranty.com/
Additional Information
- Payment methods
- All major credit cards and ACH transactions (virtual checks).
- Refund and Exchange Policy
- Endurance offers a 30-day money-back guarantee which means customers may receive a full refund within the first 30 days of sale. After 30 days, the refund may be prorated according to each state's requirements.
Latest Reviews
Nastasia M
"********* ********* has beautiful and professional energy. If you ever have to speak with an account manager I recommend speaking with her!" ... Read full review
Alton H
"Very professional and fast service. She was very knowledgeable and understood my needs and addressed them with ease."
Robert W
"My issue is handled fast and friendly just to payment issue change but all is good haven't had to have repairs yet hopefully if I do they'll be there like they are when they do customer **********************"
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