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            Business ProfileInfotainment.com

            New Auto Parts
            BBB accredited business

            Contact Information

            500 Geneva Drive

            Oviedo, FL 32765

            Get Directions
            Visit Website
            (407) 977-5100

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            Customer Reviews

            3.29/5

            Average of 21 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            28 complaints closed in last 3 years

            13 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/7/2016

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            OEM Auto Part Company, now OEM Auto Parts, LLC. d/b/a Infotainment.com, transformed from an OEM parts supplier to an auto-electronics engineering company.

            Products & Services

            Automobile audio & video equipment for FCA / Ford / GM / Toyota / Nissan vehicles. Including but not limited to full service on factory radios, speedometer clusters, cameras, satellite radio, LED headlight & taillight, etc.

            Business Details

            Location of This Business
            500 Geneva Drive, Oviedo, FL 32765
            BBB File Opened:
            1/30/2012
            Years in Business:
            15
            Business Started:
            10/27/2008
            Business Started Locally:
            10/27/2008
            Business Incorporated:
            10/27/2008
            Accredited Since:
            7/7/2016
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • OEM Auto Parts LLC
            • OEM Auto Parts LLC
            • OEM Auto Part Co.
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:30 PM
            T:
            9:00 AM - 5:30 PM
            W:
            9:00 AM - 5:30 PM
            Th:
            9:00 AM - 5:30 PM
            F:
            9:00 AM - 5:30 PM
            Business Management
            • Douglas P. Indrunas, President
            Contact Information

            Principal

            • Douglas P. Indrunas, President

            Customer Contact

            • Douglas P. Indrunas, President
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            28 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/23/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            Date Ordered: 12/22/23 Date Shipped: 1/31/24 Date Received: 2/5/24 Amount Paid: $375.96 What they advertised: A plug-and-play remote start system with OEM remote start keys cut specifically to my vehicle.Nature of Dispute: The key fobs will not program to my vehicle. I followed the step-by-step instructional video they had on ******* for my vehicle and was not successful. I have had both a dealership and a locksmith try to program the fobs to the vehicle and it will not work.What the Company has done to resolve the issue: I have called the company several times trying to work with them. I have been super patient with them but the last time I called (March 7th), the representative seemed to try to deflect the issue and said he would contact me later that day or the next day and failed to follow up. After that, I sent an email on March 9th to request a refund since I have gotten nowhere with them and they have yet to respond to the email.Order # ******/ Tracking # **********************
            Read More
            Read 27 More Complaints

            Customer Reviews

            21 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Jeff Z

            04/03/2024

            I ordered a ********************* for my 2016 F250. After installing the radio the *** would not connect. The Sirius worked fine. Infotainment Tech Support asked me to reset the radio and drive my truck around for 4 days to see if it would get satellites to lock on. After 4 days of no success I sent the radio back and waited almost 2 full weeks for a replacement. I opened the box and found a nasty replacement radio - volume k*** cracked, k**** had the paint chipped off and very worn. One push button had damage. The CD slot was filthy with dirt. This thing came directly from a junk yard. I called Infotainment.com and they sent me a RMA. I told them I want a refund and no restocking fee. I asked to speak with a supervisor and was told there is nothing they could do for me. STAY AWAY!
            Read 20 More Customer Reviews

            Local BBB

            BBB Serving Central Florida

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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