Business ProfileforEcoline Windows

Ecoline has sold me two sets of defective motorized blinds and refuses to remove them and issue a refund. Timeline of events: Sep 6, 2022: blinds installed (both sets). Jan 5, 2023: first set of blinds stops working (motor breaks down). Problem reported to Ecoline. Jan 20/23: Ecoline technician comes to inspect blinds. Feb 17/23: Ecoline removes first set of blinds to attempt repair. Mar/Apr 2023: “repaired” blinds re-installed (exact date unknown) May 21/23: second set of blinds stops working (motor breaks down). Problem reported to Ecoline. Late July 2023: Ecoline removes second set of blinds to attempt repair. Sep 22/23: “repaired” second set of blinds re-installed. Nov 2/23: first set of blinds (re-installed in spring 2023) stops working again. Problem reported to Ecoline. November 2023: I demanded removal of blinds and refund of purchase price. Ecoline refuses to remove the defective blinds and refund the purchase price, claiming its contract only requires it to attempt another repair or issue store credit. Ecoline is wrong. It has sold me defective goods. The Sale of Goods Act (Saskatchewan) and The Consumer Protection and Business Practices Act (Saskatchewan) provide that a consumer may always reject defective goods and demand a refund, regardless of what any contract says to the contrary. Any portion of any contract which purports to waive these rights is automatically void. I am not interested in attempting another repair. Repairs have already been attempted without success, and Ecoline’s repair times have been painfully slow. I have advised Ecoline that if they do not remove the blinds (both sets) and issue a refund, I will commence legal action, either through BBB arbitration or Small Claims Court.