Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/01/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a subscription with the business that was set to renew on 12/10/2025. I attempted to cancel my subscription on 12/10/2025 but my card had already been cancelled. I reached out on 12/10/2025 to request a refund since it was still the day of renewal. After waiting two weeks for the billing team to respond after several contacts with the business I was told they would not refund my money. I even offered to move to monthly and pay the first month but was told that was not an option. As a small business I was very disappointed with this treatment especially when there was no invoice issued in advance of the renewal and I did my due diligence to cancel and there is no option but for them to keep my money for an annual subscription I will not use and they won't even give me a prorata portion back.

  Business Response

  Date: 21/01/2026

  REMOVED
   
  Chelsea here from the 7shifts billing team.
   
  Thank you for the opportunity to respond to complaint, regarding their request for a refund. We appreciate the customer’s feedback and take all concerns seriously.
   
  Upon reviewing the account details, we would like to provide the following context regarding our decision:
   
  1. Terms of Service and Policy Agreement:
  At the time of signup, the customer agreed to our Terms of Service, which explicitly states that subscriptions are billed in advance and are non-refundable. These terms are standard across our customers.
   
  2. Notification and Opportunity to Cancel:
  We strive for transparency with our billing cycles. Prior to the annual renewal, we send a courtesy reminder email to the customer. These notifications are designed to give our clients ample time, within 30 days, to evaluate their needs and cancel their subscription if they no longer require the service.
   
  3. Timeline of the Request:
  The customer’s invoice was generated and billed according to their established cycle. The request for cancellation and a refund was not received until December 10th, after the renewal had already processed and the new service period had begun.
   
  Our Final Determination:
  We sincerely empathize with the challenges faced by small businesses, however our policies are applied consistently to all customers to maintain fairness and operational integrity. As the cancellation request was made after the billing event—and following our reminder email, we respectfully declined the request for a refund in this case.
   
  The customer will continue to have full access to their subscription services through the end of the current billing period.
  We believe this resolution is in accordance with our signed agreement and industry standards. Please let me know if you have any questions or wish to discuss this further.
   
  Sincerely,
  Chelsea 

  
  
  

  Customer Answer

  Date: 04/02/2026

   
  
  Complaint: REMOVED
   
  
  I am rejecting this response because: there was no reminder email as stated in the company's response.
  
  
  
  Sincerely,
  
  
  
  Jamila REMOVED